Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 508

Loyalty Program Mobile Ordering Customer Experience Online Ordering 508

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening. www.harvestamericacues.com BLOG. CAFÉ Talks Podcast.

Customer Experience 463

Customer Experience Café Hospitality Customer Service 463

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 454

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 454

Culinary Cues

DECEMBER 1, 2019

This is part of the small business experience that can rarely be duplicated in a larger chain operation. Don’t they understand how much more special the experience will be in this little bistro with two people in the kitchen, a bartender and two servers? The number one thing small business needs is to get more customers.

Small Business 489

Small Business Customer Experience Customer Service Seasonal Menu 489

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Guest experience starts with service.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. The kitchen was not filled with the most sophisticated equipment and certainly not computerized. www.harvestamericacues.com BLOG. Good friends, good food, good times.”. author unknown.

Seating 474

Seating Front of House Back of House Cash Management 474

Culinary Cues

JULY 19, 2024

The attention to detail at every workstation is a perfect indication of the training and unity of purpose that every cook shares, and the sense of calm that this organization brings is a strong indicator of how the unit works towards plate perfection and a great customer experience. You’re only as good as your mise en place.”

Front of House 354

Front of House Food Order Customer Service Customer Experience 354

Modern Restaurant Management

AUGUST 12, 2024

AI technology can help restaurants protect themselves and their customers from financial losses stemming from card-related fraud. The technology can rapidly surface data and identify and analyze patterns related to customer habits and preferences, track sales trends, forecast demand for ingredients, and identify operational bottlenecks.

Audits 449

Audits Employee Relations Back of House SEO 449

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon.

Pricing 442

Pricing Consumer Goods Training Small Business 442

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Social distancing and protective equipment ?? Ensuring your team has the right equipment to keep everyone safe should be a big part of your reopening plan.

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

JULY 8, 2022

In this blog, we will discuss the pros and cons of open kitchens in the restaurant industry and how the restaurants are offering the best possible experience to their diners. Using an open kitchen delivers visual entertainment for the diners, offering them an experience to remember. Pros of Open Kitchen. Cooking Skills Are Cool.

Kitchen Safety 415

Kitchen Safety Customer Experience Food Order Entertainment 415

Culinary Cues

FEBRUARY 28, 2021

What piece of equipment will be most successful in reaching your goals of deliciousness? This can work for the hot dog stand that attracts customers from 20 miles away to the fine dining restaurant picking organic fresh vegetables from their roof top garden. www.harvestamericacues.com BLOG. PLAN BETTER – TRAIN HARDER.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Don’t assume anything until your experience proves that it is warranted. A new restaurant will open up and lure your customers away.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Communication with customers and with employees is an essential part of leadership and management.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

7 Shifts

SEPTEMBER 26, 2022

It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. When you're applying to a new restaurant job and need to outline and organize your tenure on a single resume, consider bucketing your experience into these five restaurant skill areas. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

NOVEMBER 22, 2019

Slow load times have a negative impact on the user experience and generally indicate something is amiss with your site. Your website’s content can recreate that experience online, enticing online visitors to become patrons with a standing reservation. What words would someone type if they were looking for a restaurant like yours?

SEO 349

SEO Social Media Email Marketing Customer Experience 349

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Culinary Cues

APRIL 18, 2023

Plan, equip, train, evaluate, educate, and celebrate each and every employee. Stop believing that the ingredients you use come off the back of a truck. [] THINK VALUE, BUILD EXPERIENCES: Simply raising prices is not the right solution to sagging profitability. Customers buy a meal; clients invest in a relationship with you.

Food Truck 386

Food Truck Back of House Education Training 386

Culinary Cues

JULY 15, 2022

Sorry, there isn’t a lot of good news for restaurants and chefs in recent years-except up to this point customer demand for the experience is rising. Harvest America Ventures, LLC www.harvestamericacues.com BLOG. But not enough attention is being given to the issues surrounding the supply chain and the lack of real solutions.

Food Supply 448

Food Supply Food Truck Consumer Goods 2000 448

Modern Restaurant Management

FEBRUARY 28, 2020

Connected devices make shopping an everyday part of the everyday consumer experience. Voice makes it the ultimate hands-free experience.” As smart speaker adoption increases, Amazon should see a continued increase in average spend per customer thanks to the presence of Alexa in Prime members' homes.”

Marketing 422

Marketing Fast Casual Entertainment Article 422

7 Shifts

AUGUST 4, 2020

There are simpler alternatives than investing in new energy-efficient equipment or reworking your menu with plant-based dishes—though they would help! In fact, the answer becomes much clearer when you reframe the question: How can you meet the expectations of your environmentally-conscious customers?

Food Supply 300

Food Supply Waste Seasonal Menu Equipment 300

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. In a blog post, Starbucks said around the world its employees have been delivering coffee to hospitals, grocery stores, nursing homes and first responders.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Culinary Cues

APRIL 24, 2020

It was an emotional experience reading this article and knowing that thousands of other chefs and restaurateurs across the country could have written a similar one. www.harvestamericacues.com BLOG. I felt as if I were sitting at a table in Prune with Gabrielle while she told her story. PLAN BETTER – TRAIN HARDER. Restaurant Consulting.

Article 409

Article Point of Sale Take-out Dine-in 409

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line.

Book 370

Book Management Management Restaurant Law 370

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Culinary Cues

MAY 21, 2023

Equipment in the kitchen like combi-ovens, sous vide circulators, and cook/chill for large scale operations have made us more efficient and consistent. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining.

Technology 416

Technology Social Media Back of House Front of House 416

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.

Employee Relations 517

Employee Relations Healthcare Online Ordering Customer Service 517

Culinary Cues

OCTOBER 16, 2019

Maybe you have previous experience in other restaurants, or you might have a degree from a culinary college; maybe your family grew up in restaurants, or maybe you did work in that busy restaurant last summer in-between school semesters – but, guess what – you don’t know all that much. www.harvestamericacues.com BLOG.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

Culinary Cues

NOVEMBER 16, 2019

The more I travel, experience communities, and try their restaurants – the more I scratch my head and ask the question: “What are they thinking?” And when that “authentic” tacqueria opens with two 16-year old white Anglo Saxon high schoolers assembling the “Best Tacos in Town”, some customers will question the use of the word “authentic”.

Employee Relations 292

Employee Relations Training Customer Service Customer Experience 292

Black Box Intelligence

JUNE 4, 2025

Preferences around value and experience evolve quickly. By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. Its about shaping the guest experience and redefining what competitive advantage looks like.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Modern Restaurant Management

MAY 12, 2020

Made with #5 polypropylene, customers can recycle the K-Cup® pods by peeling and disposing of the lid, composting or disposing of the grounds, then recycling the remaining empty cup. ” SevenRooms Streamlines Payment Experience. A 360-degree guest experience platform is a must-have for operators.”

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397