ChowNow

JANUARY 23, 2025

You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? Time Management: 80% of tasks completed often come from 20% of the effort. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024. labor costs at 3 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Fast Casual Food Safety Insurance 493

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. This allows you to avoid paying the 25-30% third-party commission fees and keep more revenue in-house. Most operators aim for food costs to be around 28-35% of the menu price, though this can change from restaurant to restaurant.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

7 Shifts

APRIL 13, 2021

weather or a larger than average party size will influence any small adjustments based on the data. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed. Crumpton had a background in tech and knew there was a better way.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

The Rail

DECEMBER 2, 2024

Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun. Photo courtesy of The MilkShake Factory.

Bar 144

Bar Fast Casual Leadership Back of House 144

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

EATER

OCTOBER 26, 2023

But mixed in with these are decades-old noodle stalls, casual curry shacks, legendary restaurants, and bustling markets — most of which can be reached on foot, a rarity in Thailand. In 2022, 9 million tourists visited Thailand’s largest island (down from 15 million in 2018) in search of white-sand beaches, clear waters, and palm trees.

Seasonal Menu 320

Seasonal Menu Hotels Back of House Front of House 320

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. End-to-end payment processing removes complexity and PCI compliance demands for operators.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

Casual 291

Casual Merchandise Back of House Outdoor 291

7 Shifts

AUGUST 12, 2020

Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

FEBRUARY 10, 2020

Hardee's, and Panda Express are just some of the leading restaurant chains that have added plant-based items to their menus over the past 12 months, with Del Taco, Qdoba Mexican Eats, Red Robin, and Yard House adding additional items to their existing plant-based offerings. This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

EATER

JULY 27, 2022

When Booker’s restaurant opened in the Cedar Park neighborhood of West Philly in 2017, it swiftly achieved destination status for a solid New American all-day menu, with a heavy Southern influence. Shavonne: I was just telling her: I’ve come here once with my mentee for dinner and then I came back with one of my girlfriends for brunch.

Back of House 246

Back of House Casual Restaurant Law Fine Dining 246

Modern Restaurant Management

JUNE 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic trends, the rise of the cautious consumer and the takeout shakeout. Restaurant Sales Velocity. Nielsen CGA released sales data with a particular focus on the states of Texas, Florida and Georgia that have eased shelter in place restrictions.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Future Food

NOVEMBER 27, 2024

Despite the challenges posed by rising living costs and shifting consumer spending patterns, the food and hospitality sector continues to adapt to meet the needs and wants of consumers in Australia. Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. This edition of MRM News Bites features Yum! Beefing Up with Habit Acquisition.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

Modern Restaurant Management

JUNE 28, 2024

“Customers are being forced to make decisions between groceries and restaurants, with full-service restaurant inflation about two times that of groceries in the past year and fast food and fast casual restaurants prices up three times the rate of groceries. . Olive Garden is next among major chains, up four percent to 83.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

DECEMBER 7, 2022

Many restaurants serve a sort of upscale mountain cuisine, seasonal and local ingredients used in dishes hearty enough to fuel outdoor adventures, combined with a decidedly casual setting and service. The glow of nightlife in Whistler. Tourism Whistler/Justa Jeskova.

Seasonal Menu 241

Seasonal Menu Hotels Tourism Back of House 241

Modern Restaurant Management

MARCH 13, 2020

BWW Franchisee Acquisition Completed. CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. DRH’s common stockholders received $1.05 per share in cash.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

EATER

SEPTEMBER 11, 2024

Lille Allen/Eater Practicality is at the forefront of the recipes in the TikTok influencer’s debut cookbook, ‘Justine Cooks’ What you don’t see in the videos are the rolls of tape: one stacked on top of the other, an iPhone leaned inside. This is how Justine Doiron — 2.3 Doiron explains. “It It felt like fake cooking.”

Food 282

Food Social Media Point of Sale Book 282

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

EATER

MARCH 8, 2024

With an industrial-chic interior decorated with laser-cut cement blocks and cool cacti, the versatile spot seamlessly transitions from a stylish dinner destination into a late-night weekend attraction that commands long lines of revelers waiting to come up and hear Arabic and Latin-inflected Afro-house/tech. It’s my favorite place to go out.

Back of House 283

Back of House Food Supply 2000 Take-out 283

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. ." million by the end of 2023. "The restaurant and foodservice industry is fueling the American economy.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. According to a consumer study by Deloitte , the number one factor that influences consumers when selecting a restaurant is menu options and order customization.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Restaurant Clicks

APRIL 8, 2025

What keeps people coming back is the consistency in texture and taste across a wide variety of cuts. Whether you’re planning a BBQ road trip or just curious, this guide will help you find a spot that suits your taste. Texas BBQ is more than food—it’s tradition, passion, and community.

Seasonal Menu 78

Seasonal Menu Sourcing Customer Service Customer Experience 78

EATER

JANUARY 28, 2022

. — during her six years at Seasons 52 Wine Bar and Grill in Memphis, Tennessee. The rest of her income came from tips, which could vary widely depending on the day of the week or the whim of the customer. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

EATER

FEBRUARY 28, 2024

Known as India’s Sunshine State, the area is also a favorite for foreign tourists, who frequent resorts, guesthouses, and beach cabanas, lured by the state’s sun, sand, and susegado, the Goan version of the laid-back life. Visitors enjoying the view from Nerul in North Goa. Local food businesses have responded in kind.

Seasonal Menu 307

Seasonal Menu Travel Back of House Fine Dining 307

Modern Restaurant Management

MARCH 8, 2024

State of Digital Qu announced the results of its fifth annual survey of quick service (QSR) and fast casual (FC) restaurant brands. In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Total tips averaged 18.9

Catering 251

Catering 2024 2023 Guest Recovery 251

Restaurant Clicks

SEPTEMBER 15, 2021

Walkers Grill The Fieldhouse TEN The Burger Dive Uberbrew Bin 119 Ciao Mambo Juliano’s Restaurant Bernie’s Diner Jake’s Bar & Grill Bistecca at the Granary Bistro Enzo Montana’s Rib & Chop House Jake’s Downtown Cafe Zydeco Montana Brewing Company Tao New Asian. Best Restaurants in Billings. Walkers Grill.

Online Ordering 179

Online Ordering Fine Dining Fast Casual Back of House 179

Restaurant Clicks

DECEMBER 15, 2021

Scottadito Osteria Toscana Palo Santo Feast & Wine – Private Chefs & Events Resident Lux Hideout Room 24k Aska Olmsted Velvet Brooklyn Vinegar Hill House Sunday In Brooklyn. Scottadito Osteria Toscana offers a casual atmosphere in a sophisticated setting. Best Private Dining Restaurants in Brooklyn. Palo Santo.

Dine-in 133

Dine-in Seasonal Menu Back of House Website Management 133

Restaurant Clicks

OCTOBER 13, 2021

Take a step back from the hustle and bustle of NYC life and fall into one of the many comforting couches at the Aldo Sohm Wine Bar in the city’s Midtown West neighborhood, just south of Central Park. Here, you can casually sip on some wine and nibble on small plates designed to share. Best Wine Bars in New York City. The Four Horsemen.

Bar 148

Bar Reservations Seating Back of House 148