ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. Meaning, that a small percentage of inputs or efforts often account for the majority of results or effects. All you have to do is keep them happy.

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2025 Loyalty Program Operations Email Marketing 195

Culinary Cues

MARCH 31, 2025

The small stuff adds up. The small stuff shows the world that you are committed. [] It is far greater to give than to receive. The big challenges will require significant effort and likely collaboration with others. Make more music.

Consumer Goods 452

Consumer Goods Transportation Small Business Take-out 452

ChowNow

JULY 11, 2025

A study by Harvard Business School found that a one-star increase in Yelp rating leads to a 5% to 9% increase in revenue. How To Set Up And Optimize Your Yelp Profile If you haven’t claimed your Yelp Business Page yet, that’s step one. These small actions signal to the algorithm that your local business is active and engaging.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. Claiming and updating your business profile is a crucial step in managing your restaurants online reputation. Start by verifying your business listing on major review sites.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? The only way to know for sure is by tracking key performance indicators (KPIs) that drive business growth.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

JUNE 12, 2025

The real wins come from small, smart shifts; things like improving your online ordering system, highlighting your most profitable dishes, and giving existing customers more reasons to come back. Add bold, well-placed “Order Now” buttons on your restaurant website , social media platforms, and even your Google Business Profile.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Perfect Daily Grind

JUNE 23, 2025

Specialty coffee is often associated with small-batch roasting. The need to switch to a larger roaster is crucial for coffee businesses to meet the demands of their expanding customer base. You may also like our article on designing a complete coffee roasting facility.

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Equipment Small Business 2001 Article 149

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. Collecting direct feedback from customers and sharing it with the world is pivotal to growing your business year after year. We all do it. Its to protect our time, our wallets, and our tastebuds.

2025 221

2025 Customer Experience Customer Service Website Management 221

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. In this article: How do you handle inventory management to keep the bar always adequately stocked? How would you respond to a situation where the bar is short-staffed during a busy shift?

Bar 195

Bar Management Management Hiring 195

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

ChowNow

MARCH 13, 2025

In this article, you will learn: How a centralized delivery system eliminates the chaos of managing multiple platforms. Actionable steps to implement a centralized system without disrupting your business. Maybe a large salad is marked as a small. When staff members have to key in orders manually, mistakes are inevitable.

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Delivery Food Food Order Point of Sale 195

ChowNow

JULY 18, 2025

Once you have your CLV, you can then use it to guide your marketing budget, set realistic revenue goals, and prioritize the guests who drive your business. You’re not just hoping people come back, you’re building systems that retain customers and increase your repeat business.

Loyalty Program 195

Loyalty Program Online Ordering Customer Experience Customer Service 195

Perfect Daily Grind

JULY 2, 2025

With sustained high coffee prices and rising operational costs across the board, coffee businesses need to maintain their presence and relevance in an increasingly competitive market. You may also like our article on why coffee events are expanding into Asia. For many roasters, it depends on the scale.

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Events Transportation Equipment Small Business 141

ChowNow

MAY 23, 2025

If your restaurant profit margins arent healthy, it doesnt matter how busy you areyoull always be playing catch-up. From food costs and labor expenses to inflation and unpredictable sales volume, operating a restaurant business comes with constant, non-negotiable bills. What Are Restaurant Profit Margins?

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. This preemptive training reduces the learning curve.

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Innovation Transportation Loyalty Program Social Media 130

Perfect Daily Grind

JUNE 24, 2025

You may also like our article on whether Nepal will produce more specialty coffee in the future. We also work closely with partners, offering personalised sourcing, flexibility, and full traceability for both small and large businesses.” Want to read more articles like this? Why is Nepal a unique coffee origin?

Sustainability 197

Sustainability Customer Experience Education 2025 197

ChowNow

APRIL 15, 2025

With the right strategy, you can reduce expenses and strengthen your business at the same time. In the restaurant business, operating costs are the day-to-day expenses required to keep your doors open and your kitchen firingeverything from rent to payroll to the packaging your to-go orders go out in.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Perfect Daily Grind

JULY 14, 2025

You may also like our article on why espresso is so popular in Italy. To compensate for the higher consumption of short, small drinks like espresso, many Italians prefer bold, intense, and bitter dark-roasted coffee. Our team is trained to listen first, not to preach. We educate with gentleness,” Dario says.

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Café Consumer Goods Education Agriculture 132

ChowNow

JANUARY 30, 2025

Next time its busy, look around your dining room and ask yourself, What do I see? Is it families, blue-collar workers, business people, hipsters, older generations? If its business people, youll want a variety of appetizers, wines, and craft cocktails. What similarities do all your customers have in common?

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Perfect Daily Grind

JUNE 16, 2025

You may also like our article on how to start a microroastery. In response, more coffee businesses are exploring in-house roasting as a way to regain control over quality, pricing, and sourcing. Especially now, with all costs becoming more expensive, controlling the cost of your raw material is a huge boost to a brand and business.”

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Equipment Cash Management 2050 Pricing 155

Perfect Daily Grind

JULY 15, 2025

The most successful coffee businesses understand that skilled, passionate staff are not just an asset – they are the foundation of survival and growth in today’s challenging environment. You may also like our article on how to kickstart a managerial career in coffee. Keeping a customer-centric approach is key to staying agile.

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Hiring Customer Service Customer Experience Communication 81

ChowNow

MARCH 19, 2025

Repeat business is what drives real growth, yet many restaurants struggle to keep takeout diners coming back. The Growing Role of Takeout in Restaurant Success Takeout has evolved from a secondary service into a core business model. But getting customers to order once isnt enough.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Food Order 195

Culinary Cues

FEBRUARY 27, 2025

Never doubt that a small group of thoughtful, concerned citizens can change the world. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. They continue to be a resource for me when I need a boost and hopefully may serve you as well. Indeed, it is the only thing that ever has.

Consumer Goods 292

Consumer Goods Presentation Leadership Dine-in 292

Perfect Daily Grind

JULY 17, 2025

You may also like our article on how roasters can make high-end coffee stand out. The Road to Milan docuseries – which follows Onyx Coffee Lab’s Andrea Allen training for the 2021 WBC – won the Best Series Award at the 2023 Oregon Documentary Film Festival.

Café 93

Café Consumer Goods Customer Experience Events 93

ChowNow

APRIL 25, 2025

Building a restaurant email marketing list might be the single most underrated move an operator can make to grow their business. Start simple: place small signs or table tents near the register or on each table with a QR code that links to your sign-up form. You can also train staff to mention sign-ups casually during checkout.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Perfect Daily Grind

JULY 20, 2025

From small independent specialty coffee shops to larger chains, the vibrant green tea powder is taking over menus. You may also like our article on whether green tea contains more caffeine than coffee. From small specialty coffee shops to bigger chains, many are serving matcha drinks. Matcha is having its moment. Enjoyed this?

Café 90

Café Beverage Point of Sale Consumer Goods 90

Perfect Daily Grind

JUNE 10, 2025

You may also like our article on how to create a safe and healthy roastery. Roasteries are busy and often crowded spaces, so operators must set up their facility to optimise their workflow and prioritise staff safety – and this is especially important for smaller facilities. Why is safety so important in a roastery?

Equipment 107

Equipment Small Business Article Back of House 107

ChowNow

APRIL 25, 2025

In this article, you will learn: How to define your brand identity and mission statement How to create a visual and verbal brand strategy that feels cohesive across every customer touchpoint How your brand will build a loyal customer base that lasts for the long haul Lets get started with why you should give branding the attention it deserves.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Lavu

APRIL 17, 2025

In this article, well explore how these two methods stack up against each other, focusing on how POS inventory systems can help you save both time and money while improving operational efficiency. Whether you’re running a small caf or a multi-location restaurant, modern tools can transform inventory management.

Inventory 78

Inventory POS Small Business Mobile Ordering 78

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations.

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Seating Mobile Ordering Customer Service Customer Experience 140

Perfect Daily Grind

JUNE 1, 2025

You may also like our article on why roasters and coffee shops need to strategise menu pricing. Why coffee prices and business costs are rising The surge in the C price over the last two years signifies a long overdue change in the coffee industry. Simultaneously, business operating costs are increasing across the board.

Point of Sale 93

Point of Sale Pricing Equipment Cash Management 93

Restaurant Business

JULY 16, 2025

Fore tasked Pavano with creating an elevated take on the Mexican pizza that showcased the small chain’s commitment to fresh ingredients and scratch cooking. “We We have no microwaves, no freezers and very small walk-ins at our locations, so everything truly is made fresh,” he said. Sign Up Thanks for signing up!

Menu 159

Menu Fast Casual Leadership Email Marketing 159

Lavu

JULY 18, 2025

In a fast-paced restaurant environment, even small losses can add up quickly—whether it’s from employee theft, inventory errors, or unauthorized discounts. In fact, according to a Forbes article in 2018, up to 30% of small businesses fail because of theft. That’s where technology steps in.

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POS Cash Management Inventory Audits 78

Perfect Daily Grind

MAY 29, 2025

You may also like our article on what the coffee industry thinks about the “evolved” Q grader programme. Therefore, it has to make some sense on a business or personal level,” says Peter Gakuo , the head of coffee at Agnimble , a direct trade platform. It’s a significant investment to obtain the Q and then renew the certification.

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Education Certification Events Consumer Goods 99