Modern Restaurant Management

MAY 10, 2022

Nobody has time for that when there is a crowded dining room, to-go orders flying out the window and customers complaining about their favorite menu items going up in price. We’re going to park this one here until a little later in this article. Take food cost management for instance. Are your food costs below 30 percent?

Supplies 493

Supplies Food Supply Inventory Audits 493

Modern Restaurant Management

JULY 13, 2020

AI’s benefits are being used in other areas: self-driving cars, supply chain, IT security etc. Rising food costs, nearing 10 percent. The ‘New Normal’ Before we delve into how AI can drive growth, let’s first focus on the basics: Improving customer experience. Preventing customer indecision.

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Culinary Cues

MARCH 16, 2025

How can we stay in business when customers have no interest in leaving their homes? Do you remember how challenging it was (and continues to be) to attract employees and customers once the pandemic seemed to settle down? The supply chain is fragile and now with imposed tariffs this may become an even greater concern.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Labor shortages and other factors are affecting the global supply chain in never-before-seen ways, and certain commodities are intermittently not available, or if they are, they’re expensive.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Future restaurant designs should consider the use of Displacement Ventilation systems in lieu of traditional overhead supply systems. The system encourages mixing of room air with supply air for an even temperature distribution.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

Certification 221

Certification Fast Casual Front of House Government 221

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. Somewhere in between is the number that makes sense for your food costs, your market, and your restaurants unique position.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. million last year, that’s more than double the next closest chain. Sign up here.

Operations 201

Operations Leadership 2025 Fast Casual 201

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Restaurant Business

JUNE 13, 2025

Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. billion and international food delivery service Deliveroo for $3.9 billion, both in cash. Sign up here.

Reservations 186

Reservations Leadership Advertising 2025 186

Restaurant Business

JUNE 11, 2025

The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. And, like the rest of family dining, they have been losing customers. That means you can now get boba at Perkins. By Joe Guszkowski on Jun. Systemwide sales fell 5.3% at Perkins last year and 6.4%

Fast Casual 167

Fast Casual Front of House Back of House Leadership 167

Culinary Cues

APRIL 15, 2023

Cafés and Bistros should be able to dip into a cache of “extra” money to pay for the entrance fee and since it is thought that restaurants make significant profits from the food they sell, then those deep discounts will be easy to swallow. This is who we are, we are in the service business.

Café 518

Café Seasonal Menu Point of Sale Social Media 518

Culinary Cues

AUGUST 22, 2022

The food was, of course excellent, but more importantly reflective of the region and its history and the experiences of the chef. The dish machine was likely an under counter unit and there was no need for a walk-in cooler since supplies were purchased every day; a reach-in or two would suffice. Good friends, good food, good times.”.

Seating 474

Seating Front of House Back of House Cash Management 474

Culinary Cues

JUNE 23, 2024

Why are more and more restaurants reducing service and menus or closing their doors because of a labor shortage while customer demand for the restaurant experience is on the rise? The dance is well designed, and every person plays a role in bringing service to fruition. They walk with determination, but not out of panic.

Uniforms 448

Uniforms Front of House Back of House Food Supply 448

Modern Restaurant Management

APRIL 11, 2022

As Americans reach for a potential post-pandemic world, the restaurant industry continues to reel from two years of economic, staffing and supply chain chaos. A recent article in The New York Times cited a 5.7-percent Let them know what’s happening with supply chain issues, sales and the overall health of the organization.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Restaurant Business

JUNE 12, 2025

Employees then load the food into a robot and send it on its way. The customer unlocks their food using a code in their delivery app. And customers don’t have to tip. View All Articles by This Author Want breaking news at your fingertips? Orders come in like any other delivery order would. Sign up here.

Delivery 164

Delivery Leadership 2025 Advertising 164

Modern Restaurant Management

MARCH 16, 2022

Supplemental Nutrition Assistance Program (SNAP, or “food stamp”) recipients. I’ve previously written an article on my thoughts regarding those topics. These target groups include: Veterans. Temporary Assistance for Needy Families (TANF) recipients. Designated community residents. Vocational rehabilitation referral.

2006 538

2006 Hiring 2022 Food Supply 538

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Robotic Automation?

Technology 374

Technology Loyalty Program Customer Experience Food Order 374

Modern Restaurant Management

OCTOBER 17, 2022

While the current situation for restaurants is far from good and with the rising cost of food adding to the situation, it is no surprise that restaurateurs are stressed for what’s to come. Focusing on the quality of your menu and food will always help you stand out from the crowd. Consider External Help.

2008 508

2008 Small Business Mobile Ordering Technology 508

Culinary Cues

JULY 15, 2022

Sorry, there isn’t a lot of good news for restaurants and chefs in recent years-except up to this point customer demand for the experience is rising. But not enough attention is being given to the issues surrounding the supply chain and the lack of real solutions. The war has nearly taken this robust farming nation off the map.

Food Supply 448

Food Supply Food Truck Consumer Goods 2000 448

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out.

Retail 444

Retail Back of House Casual Consumer Goods 444

Culinary Cues

AUGUST 4, 2022

The greatest threat is not the labor shortage or supply chain issues, it’s not the pandemic or the price of real estate – yes, all those concerns are troubling and must be dealt with, but they are not what will bring the restaurant industry to its knees. Well then – what will? Try apathy on for size. Hey, I don’t know, and I don’t care.”.

Front of House 429

Front of House Back of House Coaching Customer Service 429

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. 64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Remember only 1.4%

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. This technology ensures you don’t lose sight of important assets like food supplies, equipment, and furnishings during the move.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Culinary Cues

JULY 14, 2023

If you are opening a full-service, high-end restaurant then make sure that it is unbelievably great, a restaurant that becomes a destination, the type of operation that is a benchmark for everyone else, a place that gets people excited and leaves them scratching their head wondering: “how can any restaurant be that great?”

Cash Management 400

Cash Management Uniforms Food Supply Café 400

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 424

2021 Fast Casual Fine Dining Point of Sale 424

7 Shifts

APRIL 3, 2020

Please note thought: this article is meant to provide information only and is not a substitute for any professional advice you may receive from an accountant, lawyer, HR, or other professional. Pro tip: Look at implementing an inventory tracking system like Xtra Chef —it might be a new cost, but it will pay for itself in better food costing.

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Just Salad Completes Financing Round.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Harbor Touch

MARCH 18, 2025

Mileage: Drive Off Some Taxes Delivering food or catering events? Employee Meals: Free Food, Free Savings Feeding staff on-site? Its 100% if part of food costs, non-taxable to them. Keep it separate or bundled with food costs. Charitable Donations: Give and Get Back Donating extra food? Keep it reasonable.

Point of Sale 138

Point of Sale POS Restaurant Law Equipment 138

ChowNow

FEBRUARY 19, 2019

After all, it pays to have online ordering , and these services can offer you a large audience of new customers. If you currently work with one of these delivery middlemen, you may very well have a steady stream of orders lighting up your tablet, announcing yet another customer hungry for your food. Read the eBook.

Online Ordering 284

Online Ordering Mobile Ordering Food Order Delivery 284