7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Perfect Daily Grind

JUNE 29, 2022

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. Even for more experienced baristas, busy rushes can be stressful to manage – especially if you need to focus on making sure that you are consistently serving high-quality coffee. Read on to find out what they said.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Perfect Daily Grind

MAY 17, 2022

You may also like our article on exploring AI in coffee roasting. We use screens in the kitchens to improve the accuracy and speed of orders, especially when customers also order coffees, so that everything can be served at the same time.”. This included online or in-app ordering, mobile payments, and delivery services.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. How to Serve in a Fine Dining Restaurant : Fine dining restaurants tend to offer elaborate food at higher price points, with attentive, often formal service. Read the course outline.

FOH 195

FOH BOH Social Media Fine Dining 195

Perfect Daily Grind

AUGUST 16, 2022

For many coffee shop owners, including seasonal food and beverages is essential to boost sales and maintain customer interest. You may also like our article exploring the syrups & flavourings market in the coffee sector. It helps to keep customers interested as it builds anticipation,” he explains. “It

Design 157

Design Menu Seasonal Menu Social Media 157

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. In this article, we discuss some of the top hotel management software solutions so that you can choose the one that’s right for your business.

Hotels 78

Hotels 2023 Management Management 78

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Culinary Digital

OCTOBER 23, 2023

In this article, we will explore how the use of digital tools can significantly improve dietary operations. Online ordering platforms and mobile apps have made it easier for customers to place orders, customize their meals, and even track their deliveries in real-time, enhancing their overall dining experience.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. The pymnts.com article notes: “More than three-quarters of U.S. ” As multitasking increases, so will this form of response and communication. percent year over year.

Marketing 168

Marketing Fast Casual Entertainment Article 168

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

Perfect Daily Grind

JUNE 16, 2022

By drawing on an ever-increasing number of data points, baristas and coffee shop owners can understand more about the coffee they are using, which can help to enhance the customer experience. You may also like our article on how technology has changed in the coffee industry over the last few years. Enjoyed this? Perfect Daily Grind.

Café 141

Café Supplies Technology Merchandise 141

The Restaurant Times

AUGUST 29, 2020

However, customers are still wary of venturing out, and restaurants can no longer rely on word of mouth or offline mediums to keep their businesses top of mind. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. Communicate About Your Restaurant Reopening.

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Sling

MAY 13, 2023

In this article, we discuss the most common restaurant positions so you’ll have a better idea of who you need to hire for your business. 11) Prep cook Busy restaurants will often employ a prep cook to prepare any components of the dishes to be served ahead of time so that production can proceed quickly and efficiently once an order is placed.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Sling

NOVEMBER 23, 2023

In this article, we’ll discuss the three general stages of starting a business — learning, building, and working — and the specific steps within those stages that can help you get organized on the road to starting your own landscaping business. employee management, scheduling, task management, time tracking, communication, and payroll ).

Insurance 78

Insurance Equipment Customer Service Hiring 78

Sling

MAY 20, 2023

We’ll answer those questions in this article, give you four key features of a good organizational strategy, and show you the best way to get started. Examples of organizational strategy 1) Cost leadership The cost leadership strategy involves leading your particular market in regard to the cost of the goods or services you provide.

Leadership 148

Leadership Customer Service Pricing Marketing 148

Sling

MAY 9, 2023

In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Focus on working on your people skills, the way you communicate, and your leadership style. They take purposeful planning and work to build and maintain. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Hot Schedules

APRIL 21, 2020

Along with many restaurateurs adjusting to operating during COVID, they modified service hours, staff, and menu items. Rivera went on, “We also looked at what could be the most affordable for our customers. Make sure you’re able to offer a safe environment for staff, and they are able to safely interact with customers.

Kitchen Safety 125

Kitchen Safety Customer Service Food Safety Point of Sale 125

Sling

SEPTEMBER 13, 2022

For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. In addition, your front door is broken making it difficult for your customers to enter. This may mean investigating and implementing new processes like customer rewards programs that can increase sales.

Retail 144

Retail Management Management Point of Sale 144

Sling

DECEMBER 14, 2021

In this article, we’ll show you 16 personality types based on the research of Carl Jung and Isabel Briggs Myers and tell you how to motivate each. Advocates often serve as the protector within a group. Mediators are interested in serving humanity rather than themselves and are more concerned with personal growth than external rewards.

Entertainment 148

Entertainment Innovation Communication Article 148

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The restaurant industry has been less inclined to embrace omnichannel strategies, although some sectors, notably quick-service restaurants, have been more enthusiastic about the approach.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. With the right kind of social media marketing, your restaurant can start to build a customer base through word of mouth. Not Engaging with Customers.

Social Media 228

Social Media Marketing Customer Experience Consumer Goods 228

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. In this article, we explore the meaning of loyalty for restaurants, discuss its benefits, and share tips for creating loyalty rewards programs that work. They help boost your bottom line by spending more per visit.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Sling

MARCH 25, 2021

Whether it’s posted on the wall for all to see or saved on a hard drive somewhere, your mission statement serves as a roadmap or action plan that guides your business toward success. Whether you’re looking for a barista , a food runner , or a customer service rep, hire people of all ages, backgrounds, and experience levels.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Cheetah

NOVEMBER 17, 2021

Here’s what restaurants should know about the massive ‘Food Waste Reduction’ trend and ways they can be kinder to the planet, their customers and themselves. It has been shown that 4-10% of food is lost before it reaches the table, and 17% of what gets served is left uneaten. These articles by Toast and 7shifts are a start.

Waste 148

Waste Compost Food Social Media 148

Future Food

JUNE 16, 2020

Winning back these customers will take time and will be dependent, to a large degree, on how well food operators have looked after the customers during lockdown. How customers want to connect with friends in an F&B environment will dictate how food operators will need to connect with customers.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

Sling

OCTOBER 9, 2020

In this article, the experts at Sling discuss performance management in detail so you can implement it successfully in your business. Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. What Is Performance Management?

Management 78

Management Management Communication Coaching 78

Culinary Cues

MAY 2, 2020

You are an exceptional cook, a communicator, a planner, a problem solver, a team builder and a business savvy chef with an entrepreneurial spirit. Learn from your mistakes, and hold on to your successes – they will continue to serve you well through any crisis. [] SHARE WITH OTHERS. You are not alone. We are in this together.

Training 299

Training Take-out Transportation Customer Experience 299

Sling

APRIL 19, 2021

In this article, the experts at Sling will answer those questions and show you how to get control of your margin with some basic math. In simple terms, profit is the difference between what you earn for a product or service and what you spend to provide that product or service. Tax Services: 20% net, 90% gross.

Small Business 145

Small Business Cash Management Customer Service Inventory 145

Perfect Daily Grind

SEPTEMBER 8, 2022

The National Restaurant Association’s 2022 annual report found that as many as 78% of restaurant operators in the US don’t have enough staff to meet customer demand – largely fuelled by the Covid-19 pandemic. You may also like our article on career progression for specialty coffee baristas. Read on to find out what they had to say.

Hiring 134

Hiring Training Customer Experience Hospitality 134

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law. So What Can You Do?

Restaurant Law 193

Restaurant Law Document Insurance Hiring 193

Sling

MAY 18, 2020

In this article, the workforce-management experts at Sling give you tips to boost employee morale for a better work environment. That, in turn, will manifest as an improved work environment, better interpersonal relationships, a higher standard of customer service, and a more enjoyable and productive business culture.

Communication 78

Communication Hiring Article Customer Service 78

The Rail

JUNE 19, 2023

One strategy that can be particularly impactful is to build a customer-centric brand. By making the consumer the key point of focus, your restaurant can not only survive but thrive in an industry where customer satisfaction and loyalty are keys to longevity. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

The Restaurant Times

JANUARY 29, 2023

You need to start multiple outlets and expand your business to serve more customers, generating more revenue and profit. This article will discuss the different challenges of the multi-location restaurant business and how you can overcome them to oversee teams across multiple locations and ensure a consistent guest experience.

Management 52

Management Management Food Supply Customer Experience 52

Goliath Consulting

JUNE 3, 2020

Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect. Restaurants need to openly communicate their safety standards to their customers and make sure they are being perceived as a safe establishment.”

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Doing this lets you find more customers near you and reach a larger audience. Using delivery sites exposes you to more potential customers by increasing your visibility.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Sling

OCTOBER 8, 2021

In this article, the experts at Sling give you tips on how to make the best schedule possible and provide you with a free template to get started. To help you in that regard, we’ve provided a very basic template with this article to serve as a foundation. Why Your Business Needs A Monthly Schedule Template.

Tip Distribution 78

Tip Distribution Article Communication Management 78