Modern Restaurant Management

MARCH 3, 2025

Building an unforgettable restaurant brand requires consistent, strategic messaging that captivates and connects with guests. “The name The Plaid Penguin is all about standing out while staying classic and crafting well-built brands that are impossible to ignore. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

ChowNow

FEBRUARY 21, 2025

The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. Lets break down what to look for in a restaurant tablet. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

MAY 27, 2025

Known for their health-conscious menu and convenient prepared meal options, the restaurant has built a loyal following of locals looking for food that fits into their busy lives. Sometimes, third-party services would upload the restaurants menu without permission, list outdated prices, or make it difficult to make even simple changes.

Online Ordering 195

Online Ordering Mobile Ordering Loyalty Program Customer Experience 195

Modern Restaurant Management

MARCH 10, 2020

If a restaurant guest, for example, argues the charges in the absence of a chip card reader, banks will reverse the transaction with no recourse by the restaurant operator. Restaurants owe it to their guests and themselves to protect against friendly fraud. This poses a high threat of revenue loss to the restaurant merchant.

POS 527

POS Point of Sale Customer Service 2025 527

ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

DECEMBER 23, 2020

Restaurant design, kitchens, and the dining customer experience has been changing over the past few years and with the COVID pandemic, it may be changing again. These aspects create a modern yet interactive dining experience with a connection to the built environment. Drive-thru windows are now becoming essential to many restaurants.

Design 539

Design 2021 Outdoor Brewery 539

Culinary Cues

APRIL 6, 2020

This storytelling through cooking evolved over centuries into restaurants that offered interesting tales to strangers and friends alike. Today, restaurants serve a multitude of purposes that has brought this industry to a status of importance that is impossible to deny. It will undoubtedly be different, but it will return.

Travel 539

Travel Back of House Customer Service Small Business 539

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

JANUARY 19, 2021

Temporary pop-ups have long been a way to test a new concept without building out a full location. Creating an entire restaurant, after all, is a massive undertaking, even when not in the middle of an industry-wrecking pandemic. Welcome to the age of virtual restaurants. The premise for a virtual restaurant is simple.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

JUNE 13, 2025

Have you ever wondered how a restaurant chain can truly integrate sustainability into its daily operations? Modern Restaurant Management (MRM) magazine connected with Clint Hughey, Snooze’s Director of Impact, to learn how the Change Maker role is one of the most essential at Snooze. At Snooze, an A.M.

Sustainability 221

Sustainability Loyalty Program Leadership Food Supply 221

Modern Restaurant Management

MAY 13, 2025

Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” They’re used to texting, voice memos and TikTok tutorials, not the fast, in-person teamwork of a restaurant on a Saturday night. " None taken. The sticker’s gone.

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

MAY 21, 2021

It’s no wonder that restaurant franchising is so popular — franchisees buy into a proven business model with built-in branding, training and production methods, and (hopefully) a solid customer base. Contracts/leases for equipment and services. Know the True Cost. Contract/lease for the space.

Franchise 508

Franchise Franchising Tip Distribution Design 508

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MAY 13, 2024

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. Most prefer to order through the restaurant’s website or mobile app.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

JUNE 10, 2020

In the restaurant business, this also means a dip in sales, but restaurateurs are mostly undaunted. ” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. January is well-known for being a reset month. Inside Out. Vuu at night.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

ChowNow

APRIL 4, 2025

When someone searches for your restaurant online, what do they see? Whether you like it or not, your restaurants online reputation is shaping first impressions long before a guest walks through your doors or even places an order. Think of it as hospitality beyond the walls of your restaurant. And those impressions matter.

Management 195

Management Management Social Media Online Ordering 195

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

AUGUST 3, 2020

There is no doubt that the restaurant-going experience is in need of change in the wake of the global pandemic but for that change to be meaningful, it must be long-term and safe for patrons, staff and management alike. Simply put: consumers will not let restaurants return to the old way of doing things.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .”

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. The restaurant was for eating and catching up with the flavor of the town.

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Modern Restaurant Management

APRIL 2, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S.,

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

JANUARY 20, 2024

There’s a reactionary movement that I keep seeing in restaurants; a movement that assumes the answer to the restaurant bottom line is to take more and give less or give too much to justify raising prices. If we fail to look at the entire restaurant package, then we fail to realize how to earn profit. Come on, we know this!

Fine Dining 449

Fine Dining Food Truck Back of House Pricing 449

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. In 1969, the third generation of the family opened a restaurant: Beal’s Lobster Pier. To this day, we still have a member of the family working in the restaurant.

Seasonal Menu 474

Seasonal Menu Food Truck Consumer Goods Customer Experience 474

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. It’s not shocking that many restaurants are keeping with the COVID-bred tradition of QR code menus long after the CDC’s more conservative guidelines have softened. You can create a QR code menu for free, which is certainly rare in the restaurant world.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Culinary Cues

FEBRUARY 18, 2020

Some restaurants can operate efficiently with a staff of 10 or less, while others might require more than 50. An operation with one restaurant outlet is far different than one with several. In this size operation there will likely be a sous chef for each restaurant outlet and a banquet chef whose focus is large-scale events.

Beverage 520

Beverage Events Food Order Website Management 520

7 Shifts

FEBRUARY 12, 2021

So you want to open a restaurant. The dream of opening a restaurant is held by many, and it hasn’t been sullied by the pandemic. Despite the unfortunate closures, new restaurants are opening every day, and at rates close to what they were prior to March of 2020. Buying a restaurant is, in many cases, the budget-friendly option.

License 444

License Equipment Certification Take-out 444

7 Shifts

MARCH 18, 2021

America and Canada soon followed suit by declaring states of emergency, effectively turning all restaurants into takeout-only businesses. And a general fear of going out, at least early on, contributed to a dramatic drop in sales across the entire restaurant industry—one we’re still recovering from a year later.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

JANUARY 14, 2022

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Culinary Cues

MAY 16, 2022

There are times when a service kind of clicks and the night ends without any problems – these are nights that allow you to feel good about what you do and the level of skill that you have built. As a result, his prep sheet was built the night before so within a few minutes he was charged up and cranking just like everyone else.

Café 439

Café Front of House Point of Sale Back of House 439

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Why You Should Be Using Customer Data to Grow Your Restaurant Customer data can look like just a list of names, numbers, and order histories, but when looked at more closely, it reveals patterns, preferences, and opportunities to make stronger connections with your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 1, 2021

Of course, the importance of healthy, functioning supply chains isn’t news to those in restaurant management – they are the lifeblood of the restaurant and food service industries. Discussion of supply chain complexities seems to have become as common as chatting about the weather.

Management 491

Management Management Food Supply Food Safety 491

Modern Restaurant Management

APRIL 12, 2021

No matter the type of restaurant you own, the type of food you serve, or the usual customers who walk through your door, you need to focus on making your off-premise sales a keystone aspect of your restaurant business. Restaurants are unique, and as such, need a unique approach to off-premise sales.

Front of House 406

Front of House Online Ordering Back of House Customer Service 406

Modern Restaurant Management

MAY 22, 2020

For restaurants, the path back may be longer for some than others, depending on each restaurant’s business model, their digital capabilities heading into the COVID-19 crisis, and how they have adapted and weathered the prolonged shutdown. QSRs Are Uniquely Prepared for the New Normal.

Mobile Ordering 352

Mobile Ordering Online Ordering Point of Sale Delivery 352

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. What are examples of how a subscription model can work for restaurants?

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419