EATER

OCTOBER 31, 2024

Across the country, bakeries and pop-ups, often helmed by members of the Mexican and Central American diasporas, are celebrating Mexican baking traditions and experimenting with flavors, creating a new world of Mexican American pastry. Indeed, customers who may not have grown up with conchas are now clamoring for them.

Consumer Goods

Restaurant Business

MAY 21, 2025

The result: a smarter, more agile, and more responsive restaurant industry.George Wetz, CEO of Yumpingo and now General Manager of BBIs guest experience business unit, summed it up: Weve partnered with Black Box since 2022 and have been consistently impressed by their innovation pace and product vision.

Loyalty Program

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House

Modern Restaurant Management

DECEMBER 20, 2024

Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. A made-for-business streaming service ensures restaurants are playing legal music, enables operators to enhance the customer experience and eliminates the danger of hefty fines. percent increase from 2022.

License

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery

EATER

OCTOBER 21, 2024

The numbers come from the 2022 environmental, social, and governance (ESG) report of the vegan brand Beyond Meat , from which PLNT Burger gets its patties. PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.”

Sustainability

Restaurant Business

JUNE 20, 2025

. | Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. during the three months ended May 25, marking the brand’s best same-store sales performance since the last quarter of 2022. The offer allowed customers to buy an in-store meal starting at $14.99

Delivery

The Rail

JUNE 23, 2025

By Briana Hilton, Contributor Yelp listings indicated that about 53,800 restaurants began operations in 2023 — a figure that represents a 10% increase from 2022. Armed with a smaller, focused menu and perfected recipes, a food truck can streamline operations, minimize waste, and improve the customer experience.

Food Truck

EATER

DECEMBER 3, 2024

But the bulk of visitors to Frankenmuth are bound to stop by one of two of the most quintessential dining experiences one can have in town: a visit to one of the town’s beloved and iconic fried chicken houses. Generation after generation come here,” current Zenhder’s CEO Al Zehnder, grandson of William, told Restaurant Business in 2022.

Hotels

Modern Restaurant Management

OCTOBER 24, 2024

Doing the Work Aspiring B Corps have to submit data and policies to prove how they measure up in the categories of Governance, Workers, Community, Environment, and Customers. For Sleepy Bee, we submitted our assessment in June 2021, entered the review process in March 2022, and completed it in November of 2022.

Certification

EATER

MAY 15, 2025

He lets out a dramatic guffaw and continues on his left hand: spiraled, ghee-glazed mabroumah; tartare-like kibbeh nayyeh he pauses to tend to a family of customers. The Aleppo native has been working at the restaurant for 11 years, with another 40 years of experience before that back in Syria. Besides, hes got his customers.

Government

The Rail

OCTOBER 17, 2024

from 2021 to 2022, the most significant increase in nearly one decade. If those trucks experience delays or malfunctions on the road, the chance of premature spoilage increases substantially. Whether things spoil or customers leave a lot on their plates, predictive analytics can help. Customers are also a big source of losses.

Food Supply

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing

EATER

JANUARY 30, 2025

Whitney recommends pairing the dip with crispy wontons, though in my experience, its also good with tortilla chips as long as theyre sturdy. Her crab rangoon dip is as satisfying as its inspiration if not more so, since you can choose how much imitation crab to include unlike takeout spots, which can be stingy. (I

Back of House

Perfect Daily Grind

AUGUST 5, 2025

But green coffee prices have surged by over 70% since 2022, forcing roasters to raise prices for survival, not just ethics and fairness. Consumers wanted to experience the outcomes of these premium prices, whether through improved transparency and traceability, storytelling, or exceptional coffees. lb in early 2022.

Pricing

Perfect Daily Grind

JUNE 13, 2025

Kuusisto, who will assume the role on 1 September, brings senior leadership experience from the food sector, with a strong commercial and strategic background aimed at growing Löfbergs’ Finnish operations. Twelve national champions competed over three days, showcasing coffee storytelling and customer service and technical skills.

2025

Future Food

NOVEMBER 27, 2024

Full year reporting on insolvency in July (comparing financial year 2023-24 to 2022-23) indicated a 42% surge in insolvencies on the previous year – up to 1576. Those who already treat themselves to high end dining experiences spend more. What is happening with consumer spending patterns in the hospitality sector?

Hospitality

Perfect Daily Grind

AUGUST 14, 2025

Some specialty coffee roasters want to capitalise on these lucrative trends, but compromising quality or brand values could mean losing loyal customers. Specialty coffee has long advocated for “pure” coffee experiences – single origin pour overs and clean washed espresso, for instance. Which trends are redefining coffee in 2025?

2025

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

Food

Restaurant Business

JULY 21, 2025

Founded in 2022 in Vancouver, the chain has 13 units there, and will also continue to grow north of the border. Americans tend to think of hot pot concepts as a casual dining, cook-at-the table experience, but Big Way has evolved the idea into a fully customizable, build-your-own bowl model. Only this one is fast casual.

Fast Casual

Restaurant Clicks

JULY 30, 2025

This list was created after looking at customer reviews, online rankings, and local recommendations. This spot doesn’t have a large dining space, but many customers return for takeout or to grab a seat outside. It also runs as a butcher shop and market, giving customers the option to take home the same meats they enjoy on-site.

Outdoor

Lavu

JULY 18, 2025

Long wait times can lead to frustrated customers and lost revenue. In this post, we’ll explore five essential POS features designed to reduce wait times and deliver faster, more efficient dining experiences. Long wait times in restaurants frustrate customers and hurt revenue. times faster than traditional methods.

POS

Lavu

JULY 11, 2025

A powerful solution that streamlines operations, reduces errors, and enhances the customer experience. The strategic partnership helps better serve the restaurant industry, allowing both Verifone and Lavu to offer a high-quality, unified point of sale (POS) and payment experience to their customers. The result?

POS

Hospitality Insurance Group

MAY 2, 2025

Please tell me a little bit about your background/experience, and how you chose to work in the insurance industry. Over the years, I developed extensive experience in underwriting, which eventually led me to a local agency where I served as both a Commercial Lines Account Manager and Operations Manager.

Management

Lavu

AUGUST 8, 2025

That’s why more restaurant owners are turning to an iPad restaurant POS system to modernize operations, reduce costs, and enhance customer service. iPad POS systems offer a modern solution that improves efficiency, reduces costs, and enhances the customer experience. This leads to fewer mistakes and a smoother dining experience.

POS

Lavu

JUNE 30, 2025

From the front-of-house to the kitchen, modern POS solutions reduce manual errors, improve staff productivity, and enhance the customer experience. Enhances Order Accuracy: Directly sends orders to the kitchen, cutting mistakes by 25% and improving customer satisfaction. Want to know more?

POS

Lavu

AUGUST 14, 2025

As customer expectations evolve and competition intensifies, restaurants need smarter tools to stay ahead. A modern POS system does more than process payments; it streamlines operations, improves order accuracy, enhances customer experience, and drives real-time insights that boost profitability. In fact, 84% of U.S. The result?

POS

Black Box Intelligence

JANUARY 16, 2025

For example, Fine Dining often experiences significant slowdowns during holidays. Traffic declined at a higher rate (albeit marginally vs 2022) and sales were notably lower. Concerning Decline in Sales Alongside the Critical Importance of Maintaining Cleanliness For Positive Customer Ratings. higher Y-o-Y traffic and 0.5%

2024

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

QSR Automations

AUGUST 5, 2025

Restaurant drive-thrus are a quick and convenient place for customers to grab their favorite foods along their daily commutes. As restaurants innovate to create additional profit avenues, drive-thru experiences alleviate customer concerns about cleanliness and safety surrounding a dine-in experience.

Presentation

Perfect Daily Grind

AUGUST 8, 2025

Prewett has more than two decades of leadership experience across the coffee and food industries, including over five years as Vice President of Marketing and Product Management at Coffee Bean International. Brasília, Brazil) Wed, 6 Aug – Paulig appoints Noel Clarke as SVP customer brands. million as net loss narrows.

2025

QSR Automations

AUGUST 5, 2025

By showing order numbers, estimated pickup times, or even guest names, these displays help customers stay engaged and relaxed while waiting for their food. Freedom to roam : Customers can step away without fear of missing their number. Order‑ready screens make the wait visible, informative, and stress‑reducing. Let’s talk.

2025

SpotOn

DECEMBER 30, 2024

The average profit margin in the restaurant industry is 5% , according to a National Restaurant Association report in 2022. If you understaff and get slammed, your guests have a bad experience and your team is frustrated. Collect customer information with a loyalty rewards program. What is the average restaurant profit margin?

Operations

Qu

MARCH 28, 2025

Restaurants are no longer merely adopting technology; they’re driving transformative changes that will redefine customer experiences and operational efficiency across industries. If your app freezes, it disrupts the experience and creates frustration. Employing 15.5

Fast Casual

EATER

MARCH 11, 2025

For many chefs, particularly those serving food and cuisines less familiar to their local customer base, the pop-up served as a road to success with fewer barriers to entry. So menus, held by hundreds of customers on any given day, were often first on the chopping block. In an outdoor dining shed, that may mean simple conversation.

Food Supply

Perfect Daily Grind

JUNE 6, 2025

Following its 2022 debut at Tbilisi airport, Costa Coffee has opened a new city outlet on Chavchavadze Avenue under a franchise agreement with Azerbaijan’s Sarda Group, signalling a broader push into urban locations. Yoon joined as COO in early 2025 and brings strategic consulting experience from Monitor Group and EY-Parthenon.

2025

Perfect Daily Grind

JULY 18, 2025

from total figures in 2022. Four custom drinks – including Cookies on Top Cold Brew, Dragonfruit Glow‑up, Lemon Tea & Pearls, and Add White Mocha – are now in the app’s Offers tab. It debuted on  16 July at the festival site in Boom, Belgium, featuring live coffee demonstrations and interactive brand experiences.

Café