Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Some have even developed lucrative new business models that they will continue to apply and scale in 2022. Opportunities for 2022 and Beyond. Staffing Shortages Continue.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience.

2022 244

2022 Equipment Email Marketing Customer Service 244

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

APRIL 10, 2024

And despite warnings of an imminent recession at the end of 2022, the U.S. Full-service menu prices climbed 4.5 percent between December 2022 and 2023. While factors such as convenience impact that decision, the experience of dining out is important. Despite price increases, data shows consumers still enjoy eating out.

2024 196

2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. Improve Communication.

2022 218

2022 Communication Customer Experience Customer Service 218

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Improving the Employee Experience. The good news is that operators are responding with the right tech to address both of these issues at the same time. Doing More with Less.

2022 194

2022 Hospitality Online Ordering Fast Casual 194

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). Hybrid Service Models Will Become the Norm. Marketplaces Will Become More Expensive for Consumers and Operators.

2022 197

2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

2022 180

2022 2021 Innovation Customer Service 180

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

AUGUST 12, 2021

Is your website optimized, and does it provide a good user experience? Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' Optimization of NAPs.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

2024 202

2024 2023 Back of House 2022 202

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.

Fast Casual 197

Fast Casual Dine-in Casual 2022 197

Future Food

NOVEMBER 30, 2021

The Commercial Catering ‘shake up’ is here and been brewing for a while What 2022 holds. But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? The customer will tell you how they want to spend, just give them the opportunity and of course, make it memorable!

Catering 146

Catering 2022 Customer Experience Customer Service 146

Modern Restaurant Management

JULY 27, 2022

.” I am seeing a significant increase in restaurant clients’ inquiries regarding adding various service charges as a way to avoid raising menu prices. In many states, service charges are subject to sales tax and need to be added prior to sales tax calculation. “As a chef and as a customer. Everything matters."

2022 180

2022 Fast Casual Customer Service Food Safety 180

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel.

2022 148

2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

APRIL 16, 2024

A friend tells you a restaurant has bad service and gave her food poisoning. Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. With 288,000 unanswered reviews in 2022, a well-known coffee QSR was in over their heads. Reviews matter.

Social Media 110

Social Media Loyalty Program Online Ordering Customer Service 110

Modern Restaurant Management

APRIL 11, 2024

To compile the report, Yelp’s data science team looked at net new business openings, consumer interest and user searches to create a blended metric that ranks brands by how quickly they’re growing year over year from 2022-2023. Did you notice any similarities in these Challenger brands? What can other brands learn from these results?

Social Media 186

Social Media Small Business Customer Service Customer Experience 186

Modern Restaurant Management

MARCH 15, 2024

billion in sales in February 2022. Working with a processor that offers quick and digestible technology with different payment options is a great choice for restaurants, making it easier for the business as well as the customer. Customer Service Unfortunately, many payment processors fail to consider the importance of customer service.

Equipment 196

Equipment Small Business Customer Service Pricing 196

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. They want the most out of their experience with as little effort as possible. Offer a new level of customer service by speeding up checkout times with mobile POS systems. The post Upgrading Restaurant Technology in 2022 appeared first on Focus POS. Wait times.

2022 78

2022 Technology Loyalty Program 2025 78

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. As the convergence of technology and gastronomy continues to unfold, the dining landscape is evolving across every sector, spanning the swift pace of quick-service restaurants to the relaxed ambiance of family dining.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

2022 98

2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Key 2022 Trends. Labor Shortages. Tech Advancements. Order Throttling.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz? Top 100 Places to Eat in the U.S.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

2022 189

2022 Loyalty Program Point of Sale 2021 189

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. 2022, then, is shaping up as a really interesting year. 2022, then, is shaping up as a really interesting year. Given this backdrop, there are a number of key trends that we are looking at as we move into 2022. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Hint: rewards help. Lean on technology.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. This has caused a dearth of institutional knowledge and experience.

2022 212

2022 FOH BOH Recruiting 212

Modern Restaurant Management

SEPTEMBER 7, 2023

million in 2022. Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations. This is where new mover marketing comes into play as an additional, hassle-free strategy to tap into the millennial diner market and cultivate a loyal customer base.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 237

Customer Service 2022 Food Order Delivery 237

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 189

2023 Guest Recovery Email Marketing Back of House 189

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. 10,608 restaurants opened across the US, about 6 percent more than in 2022. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. The list goes on.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. Just three months ago, when asked “ what is causing dissatisfaction from the QSR experience?

Pricing 189

Pricing Fast Casual 2021 2022 189