Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

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2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. It takes a memorable aesthetic that will pull customers in and keep them returning. Restaurant owners want their patrons to enjoy the food, cocktails, and service the space provides.

Design 209

Design 2022 Front of House Sports 209

Modern Restaurant Management

MARCH 13, 2023

In the waning days of 2022, FDA issued an updated Food Code with several important updates. Let’s examine the key new provisions of the 2022 Food Code. Many of the key changes in the 2022 Food Code relate to food allergens. Generally speaking, FDA continues to leave a wide range of discretion to food service providers.

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2022 Allergens Food Food Safety 184

Modern Restaurant Management

MAY 16, 2022

According to the National Restaurant Association , the dining industry should generate $899 billion in revenues in 2022. Midway through 2022, COVID-19 is still a problem, albeit nowhere near the size and scope of 2020 and 2021. ” The Takeaway on Restaurant Insurance Trends in 2022. with many having to shut their doors.

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Insurance 2022 Food Safety Delivery 204

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). Hybrid Service Models Will Become the Norm. Marketplaces Will Become More Expensive for Consumers and Operators.

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2022 Hospitality Brewery Mobile Ordering 193

Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

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2022 2021 Innovation Customer Service 178

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent.

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2022 Communication Customer Experience Customer Service 216

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Thanks to automation and contactless technologies, more and more of the business of running a restaurant is now in the hands of the customer. Doing More with Less.

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2022 Hospitality Online Ordering Fast Casual 191

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' When a customer interacts with your company on social media, they trust your brand to meet their needs.

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Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

APRIL 10, 2024

And despite warnings of an imminent recession at the end of 2022, the U.S. Full-service menu prices climbed 4.5 percent between December 2022 and 2023. In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings.

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2024 2023 Loyalty Program Point of Sale 193

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Additionally, as inflation edges upward, and the lack of available workers drives hourly pay wages toward or past $15 per hour, many brands are forced to pass along these rising costs to their customers.

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Franchise Franchising 2022 Fast Casual 193

The Restaurant Group

OCTOBER 21, 2022

2022’s Restaurant Industry. When the pandemic in 2022 struck, every restaurant in the food industry was affected by numerous challenges such as coping with social distancing and food service restrictions. Some restaurants began offering food delivery services and logistics became a big turning point. Wrapping Up.

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2022 Back of House Food Supply Government 88

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel.

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2022 Food Supply Entertainment Hospitality 148

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

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2022 Front of House Cash Management Online Ordering 98

Future Food

NOVEMBER 30, 2021

The Commercial Catering ‘shake up’ is here and been brewing for a while What 2022 holds. But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? The customer will tell you how they want to spend, just give them the opportunity and of course, make it memorable!

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Catering 2022 Customer Experience Customer Service 146

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Offer a new level of customer service by speeding up checkout times with mobile POS systems. Many mobile POS systems also increase your customer convenience by offering more payment options, the ability to split checks, email receipts, and ask for client feedback.

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2022 Technology Loyalty Program 2025 78

Goliath Consulting

FEBRUARY 8, 2022

Restaurant owners displayed the code outside of their stores and customers had to scan it through their phones, which then redirects them to the restaurant’s ordering platform. For example, restaurant owners display these codes on a table for their customers and call it a “digital menu.”. Self-Service Kiosks.

2022 78

2022 Technology Online Ordering Customer Service 78

Modern Restaurant Management

JULY 27, 2022

.” I am seeing a significant increase in restaurant clients’ inquiries regarding adding various service charges as a way to avoid raising menu prices. In many states, service charges are subject to sales tax and need to be added prior to sales tax calculation. “As a chef and as a customer. Everything matters."

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2022 Fast Casual Customer Service Food Safety 178

The Restaurant Group

NOVEMBER 8, 2021

Restaurant Industry Trends and Outlook for 2022. Here’s a closer look at 5 key trends that emerged in the face of the pandemic—changes that will continue to shape the outlook for restaurants for 2022. With more customers opting for takeouts, eateries—including the high-end ones—are now offering drive-thru lanes. Conclusion.

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2022 Food Supply Innovation Sustainability 78

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment.

2022 208

2022 FOH BOH Recruiting 208

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 198

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. 2022, then, is shaping up as a really interesting year. 2022, then, is shaping up as a really interesting year. Given this backdrop, there are a number of key trends that we are looking at as we move into 2022. The post-COVID world is a Design-led world.

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2022 Design Food Back of House 145

Perfect Daily Grind

JUNE 24, 2022

Coffee Roasters Guild announces Diedrich Roasters Scholarship programme for 2022 CRG Retreat. Researchers from the University of South Florida found that when customers consumed complimentary caffeinated coffee prior to shopping, they spent around 50% more money than those who drank decaf coffee or water. Wed, 22 Jun.

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2022 2025 Events Café 135

Modern Restaurant Management

MARCH 15, 2024

billion in sales in February 2022. Working with a processor that offers quick and digestible technology with different payment options is a great choice for restaurants, making it easier for the business as well as the customer. Customer Service Unfortunately, many payment processors fail to consider the importance of customer service.

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Equipment Small Business Customer Service Pricing 193

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Drive-thru remains down -7.1

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2024 Fast Casual Point of Sale 2023 162

Cheetah

JANUARY 27, 2022

As 2022 kicks off, operators that wish to stay competitive must upgrade their website and social media presence to keep up with the changing restaurant world. Having all these services under one roof is essential for maximizing the impact of every morsel of content, and every dollar spent. . 3 Services Under 1 Roof for Maximum Impact.

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Social Media 2022 Website Management Online Ordering 78

The Restaurant Times

MARCH 1, 2022

Brimming with resolutions, your customers will now be back with renewed vigour to your establishments. If you’re looking to run your restaurant operations in 2022 efficiently, we have created a comprehensive list of 5 tips to improve your restaurant operations. . Train Your Employees For A Top-Notch Customer Service.

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2022 Operations Social Media Cash Management 52

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We predict that 2022 will bring not only more shortages, but also more walkouts.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

Marketing4Restaurants

MAY 23, 2022

We cover some of what we see working for our customers and some of the ways that you can do more with less to make do with the staff that you have. In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers. You have to think about that.

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2022 Hiring Front of House Back of House 52

Marketing4Restaurants

JANUARY 5, 2022

In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers. Going back to the vegetarian restaurant example, if you employ vegetarians to work in your restaurant too, your customers will get the best experience.

2022 52

2022 Front of House Back of House Food Supply 52

Modern Restaurant Management

APRIL 11, 2024

To compile the report, Yelp’s data science team looked at net new business openings, consumer interest and user searches to create a blended metric that ranks brands by how quickly they’re growing year over year from 2022-2023. Did you notice any similarities in these Challenger brands? What can other brands learn from these results?

Social Media 183

Social Media Small Business Customer Service Customer Experience 183

The Restaurant Times

JANUARY 13, 2022

F oodies and F&B experts share their predictions for the food industry trends that will likely emerge in 2022 in the weeks and months to come. 5 F&B Industry Trends One Must Not Miss In 2022. More and more people are actively seeking out meals and services from businesses that they believe are ecologically responsible.

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2022 Outdoor Beverage Waste 75

Modern Restaurant Management

APRIL 16, 2024

A friend tells you a restaurant has bad service and gave her food poisoning. Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. With 288,000 unanswered reviews in 2022, a well-known coffee QSR was in over their heads. Reviews matter.

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Social Media Loyalty Program Online Ordering Customer Service 106

Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. How would you characterize 2022 for restaurants? In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses.

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2023 Franchise Franchising Employee Relations 186

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. What about the rest of the market?

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Loyalty Program Mobile Ordering Customer Service 2022 184