Modern Restaurant Management
FEBRUARY 1, 2022
Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve But most importantly, respond to all customer reviews.
Modern Restaurant Management
DECEMBER 28, 2021
From full service to fast-casual to legacy fast-food brands, the one constant was disruption. The “chicken wars” had captured most headlines in the months leading up to the COVID pandemic, and a crowded field of fast food and fast-casual concepts have made attempts to get into the game.
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Modern Restaurant Management
DECEMBER 14, 2021
Some have even developed lucrative new business models that they will continue to apply and scale in 2022. According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic.
Modern Restaurant Management
DECEMBER 16, 2021
Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.
Modern Restaurant Management
FEBRUARY 22, 2022
In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Thanks to automation and contactless technologies, more and more of the business of running a restaurant is now in the hands of the customer. Doing More with Less.
Modern Restaurant Management
FEBRUARY 28, 2024
As the convergence of technology and gastronomy continues to unfold, the dining landscape is evolving across every sector, spanning the swift pace of quick-service restaurants to the relaxed ambiance of family dining. Advancements in restaurant technology have revolutionized the way diners experience their meals, from ordering to service.
Modern Restaurant Management
JANUARY 30, 2024
Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs.
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