Modern Restaurant Management

MAY 16, 2022

According to the National Restaurant Association , the dining industry should generate $899 billion in revenues in 2022. Even with robust growth, the restaurant industry faces steep challenges right now, with labor shortages, higher inflation, challenges with home food and drink deliveries, and ongoing food and supply chain shortages.

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Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

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Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). Hybrid Service Models Will Become the Norm. Marketplaces Will Become More Expensive for Consumers and Operators.

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Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

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2022 2021 Innovation Customer Service 180

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

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Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

JANUARY 28, 2020

Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic. Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. consumers order delivery or takeout once a week. Projected U.S.

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Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' When a customer interacts with your company on social media, they trust your brand to meet their needs.

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Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 180

The Restaurant Group

OCTOBER 21, 2022

2022’s Restaurant Industry. When the pandemic in 2022 struck, every restaurant in the food industry was affected by numerous challenges such as coping with social distancing and food service restrictions. Some restaurants began offering food delivery services and logistics became a big turning point.

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2022 Back of House Food Supply Government 88

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. billion in five years.

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Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve

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Fast Casual Dine-in Casual 2022 197

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel. Robot Technology.

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Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. are the fast-casual franchise model of the future.

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The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

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2022 Front of House Cash Management Online Ordering 98

The Restaurant Group

NOVEMBER 8, 2021

Restaurant Industry Trends and Outlook for 2022. Here’s a closer look at 5 key trends that emerged in the face of the pandemic—changes that will continue to shape the outlook for restaurants for 2022. This has also put more pressure on restaurants to increase their presence on food delivery apps. Until last year that is.

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Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. 2022, then, is shaping up as a really interesting year. 2022, then, is shaping up as a really interesting year. Given this backdrop, there are a number of key trends that we are looking at as we move into 2022. The post-COVID world is a Design-led world.

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2022 Design Food Back of House 145

Goliath Consulting

FEBRUARY 8, 2022

Restaurant owners displayed the code outside of their stores and customers had to scan it through their phones, which then redirects them to the restaurant’s ordering platform. For example, restaurant owners display these codes on a table for their customers and call it a “digital menu.”. Self-Service Kiosks.

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2022 Technology Online Ordering Customer Service 78

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. percent year over year. Mobile app sales are up 57.2

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Mobile Ordering Delivery Operations 2023 52

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Drive-thru remains down -7.1

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2024 Fast Casual Point of Sale 2023 162

Modern Restaurant Management

MARCH 4, 2022

The food service industry has had a tough couple of years, and a large part of what has kept restaurants afloat has been a move to digitalization. So, what might affect your restaurant in 2022? Customer Data Will be at Risk More than Ever. Chargebacks Will Continue to Rise.

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Customer Service 2022 Food Order Delivery 237

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

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Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

MAY 24, 2022

increasing 15 percent year over year and same-store delivery orders increasing 11 percent year over year, according to DoorDash's second annual Restaurant Online Ordering Trends Report which takes a deep dive into consumer online ordering preferences and emerging dining trends. While Friday at 6 p.m. and 10 a.m.

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Ordering Online Ordering Social Media 2022 208

Modern Restaurant Management

APRIL 5, 2022

These challenges include the increase in costs of operations, labor shortages and unpredictable shifts in customer bases. According to The Wall Street Journal, food prices are estimated to rise on average five percent in the first half of 2022, while other sources point to a seven-percent increase by the end of the year. Customer Base.

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Restaurant Law Government Outdoor Customer Service 197

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Technology also allows for seamless delivery operations during colder months.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. A ghost kitchen (also known as a delivery-only restaurant, cloud kitchen, or dark kitchen) is a restaurant that is solely focused on cooking to-go meals. Table of Contents.

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Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

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POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. What about the rest of the market?

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Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. Delivery use is also down to 53 percent from 57 percent, a decline likely caused by ongoing fatigue of delivery surcharges.

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Pricing Fast Casual 2021 2022 189

Modern Restaurant Management

DECEMBER 29, 2022

The immediate 2022 labor crunch has been extremely painful for operators. Operators will continue incentivizing in-house delivery and in-app purchases. An increasing number of brands are launching apps, and incentivizing customers to order through them. The worst of the labor problem is beginning to ease.

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2023 Technology Back of House Customer Experience 212

Modern Restaurant Management

DECEMBER 29, 2023

As we look back, there was a long-overdue flood of tech investment into our industry, largely as the result of the boon of food delivery during the pandemic. As delivery dropped back down to more normal levels, we saw a number of delivery start-ups and tech dying on the vine. percent below the February 2020 employment peak.

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Marketing4Restaurants

MAY 23, 2022

We cover some of what we see working for our customers and some of the ways that you can do more with less to make do with the staff that you have. In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers. You have to think about that.

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Marketing4Restaurants

JANUARY 5, 2022

In the previous episode, we’ve reviewed some of the big trends that are affecting the restaurant industry, the other industries around it, and our customers. Going back to the vegetarian restaurant example, if you employ vegetarians to work in your restaurant too, your customers will get the best experience.

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2022 Front of House Back of House Food Supply 52

Cheetah

JANUARY 27, 2022

As 2022 kicks off, operators that wish to stay competitive must upgrade their website and social media presence to keep up with the changing restaurant world. Having all these services under one roof is essential for maximizing the impact of every morsel of content, and every dollar spent. . 3 Services Under 1 Roof for Maximum Impact.

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Social Media 2022 Website Management Online Ordering 78

The Restaurant Times

FEBRUARY 14, 2022

A cloud kitchen also called a “ghost kitchen” or “virtual kitchen,” is a commercial culinary environment that provides food enterprises with the tools and resources they need to prepare menu meals for delivery and takeout. 4 Cloud Kitchen Trends To Look For In 2022. Growth And The Optimum Cloud Kitchen.

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2022 Kitchen Safety Food Supply Food Safety 52

Modern Restaurant Management

SEPTEMBER 7, 2023

million in 2022. Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. High ROI : New movers are in need of various products and services as they settle into their new homes.

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Marketing Loyalty Program Customer Service Catering 203

The Restaurant Times

JANUARY 13, 2022

F oodies and F&B experts share their predictions for the food industry trends that will likely emerge in 2022 in the weeks and months to come. However, with the arrival of new business models like cloud kitchens and home delivery, restaurant owners can use these trends to pivot to new markets/audiences and boost growth.

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2022 Outdoor Beverage Waste 75