Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings. Coffee in 2023. Data from the U.S.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. percent from 2020, according to the National Restaurant Association. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

FEBRUARY 28, 2022

To understand if these policies drove reduced restaurant traffic, compared to what could have been expected had they never been implemented, Sense360 by Medallia examined select cities’ bar and restaurant foot traffic trends compared to a pre-pandemic baseline (February 2020).

Employee Relations 507

Employee Relations Dine-in Customer Experience Customer Service 507

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Sustainability and healthy options rising in importance. Overall velocity in the latest week is also positive compared to pre-pandemic levels, with Total US up +10 percent versus 2020.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

SEPTEMBER 23, 2020

Also, in today's Covid challenged environment, Citrus safeguards both employees and customers by completely eliminating contact, enabling businesses to thrive, providing a safe pickup experience for all. The contest ends on December 31, 2020. “We employ hundreds of good, hard-working people who rely on their paycheck.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Improve employee performance. Elo’s Sonal Apte, vice president of retail and hospitality. Reduce theft. Sean Bradley, AudioEye co-founder.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. SMBs turn to AI to help with employee management strategies.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JULY 24, 2020

The Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”), passed by Congress on March 27, 2020, provided more than $2 trillion in relief for both companies and individuals affected by the COVID-19 pandemic. Payroll was to be looked at per employee and was limited to $100K on an annualized and pro-rata basis.

Employee Relations 537

Employee Relations Food Supply Government Small Business 537

EATER

SEPTEMBER 10, 2020

The 2020 winners were supposed to be announced on September 25, after COVID-19 postponed the original May 5 ceremony date.) On July 23, an anonymous foundation employee told Eater that the lengthy list of demands was “met with more gaslighting and deferred action.” Cancelling the 2020 James Beard Chef and Restaurant Awards.

2020 307

2020 Employee Relations Leadership 2021 307

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

APRIL 28, 2020

Below, are a few observations on some of the hard lessons learned amid the pandemic and offers some strategies in relation. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. Crisis amplifies flaws.

Customer Service 362

Customer Service Employee Relations Customer Experience Operations 362

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

FEBRUARY 10, 2020

In 2020, a new coalition will help hospitals not just in New York but nationwide provide patients plant-based food options that combat rather than contribute to cancer, diabetes, obesity and heart disease. In 2020, it is expanding its efforts to engage even more organizations in reducing meat consumption. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

7 Shifts

JULY 21, 2020

PPP Loans The Paycheck Protection Program seeks to protect jobs and cover other employee-related expenses by offering small businesses SBA loan amounts up to 2.5 The CEWS covers 75% of an employees' wages (up to $847/week) retroactive to March 15, 2020. times your restaurant's monthly payroll costs.

Cash Management 300

Cash Management Government Small Business Healthcare 300

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. out of 100.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

AUGUST 5, 2020

” Aron most recently served as the Australian CEO & Country Manager for Deliveroo from 2015 to 2020, helping grow the company into 500 cities and 13 countries during his tenure. ” Ervin Cohen & Jessup Launches Food, Beverage and Hospitality Practice.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Perfect Daily Grind

MARCH 31, 2023

In 2020, coffee leaf rust was first discovered on some of Hawaii’s islands. International Trade Centre partners with International Coffee Organisation on new Sustainability Initiatives in the Coffee Sector mapping project. Specialty Coffee Association announces 2023 Sustainability Award winners.

2023 194

2023 Sustainability Education Agriculture 194

Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Then we remembered that staffing before 2020 was never that great.

2023 294

2023 Front of House Customer Experience Customer Service 294

Hot Schedules

JANUARY 27, 2020

Top Restaurant Industry Trends to Know for 2020. In light of these changes, what should operators prepare for as we head into 2020? It’s just not sustainable,” LeFranc said. One way to let employees know their value is to offer them flexibility in scheduling and opportunities for learning and development, Cantu said. .

2020 117

2020 Webinar Employee Relations Allergens 117

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Taco Bell's 2020 Commitments. We're excited to shake things up and make 2020 even more about what matters most: our purpose." Taco Bell Sustainable Packaging. Hattie Marie's Looks to Franchising.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Modern Restaurant Management

SEPTEMBER 15, 2020

” According to a survey conducted by the National Restaurant Association, the restaurant industry is expected to lose $240 billion by the end of 2020. The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. Each member of the coalition is committed to responsibility.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JANUARY 9, 2020

The acquisition is expected to close by the end of the second quarter of 2020 and remains subject to stockholder and regulatory approval and other customary closing conditions. Feeding America, the Humane Society, and Operation Gratitude will each be receiving $40,417 on behalf of Southern Glazer’s employees. Brands, Inc.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

Modern Restaurant Management

AUGUST 14, 2020

We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program. ” Throughout the Covid-19 crisis, the brand has placed an emphasis on maintaining the health and safety of its employees and customers. Jeremiah’s values and culture are why it’s leading the pack.”

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

EATER

DECEMBER 16, 2021

Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. She explained, “I was always tight on money because I wouldn’t make enough, even working four or five jobs. It was very exhausting.” Superior Court.

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

FEBRUARY 21, 2020

The James Beard Foundation and VISIT PHILADELPHIA ® announced that together, the organizations will reveal the 2020 James Beard Awards nominees at a live press conference in Philadelphia on Wednesday, March 25 in partnership with Constellation Culinary Group. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Brewery 348

Brewery Design Food Supply Equipment 348

EATER

OCTOBER 15, 2020

While Cafe Sante did offer both indoor and outdoor seating, Marshall observed a substantial preference for outside options in 2020. “On Ina Mae’s walk-up window — a popular restaurant adaptation during the pandemic — also became a destination in 2020 for customers on foot to pick up grab-and-go New Orleans-style Snoballs and slushies.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

EATER

SEPTEMBER 29, 2023

The vibe is completely different at newer icons of the Calgary dining scene like River Café, which opened in the ’90s, where the kitchen’s local, sustainable ethos is echoed in a naturalist aesthetic of tall windows, wiry farmhouse chairs, and an expansive patio. Intricate woodwork from the Baldwin Estate in Philadelphia lines our walls.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318

Modern Restaurant Management

DECEMBER 16, 2019

Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. It seems the industry has reached its ceiling in terms of hourly employee turnover and is now moderating. Go with a Restaurant Gift Card.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

EATER

JANUARY 3, 2023

Black Butchers United provides a way for butchers of color to pool resources, share job opportunities, and build community within a tough industry to break into In 2020, at the height of global lockdowns due to the coronavirus, Dylan Carasco was scrolling through Instagram when he saw something that stopped him in his tracks.

Point of Sale 261

Point of Sale Employee Relations Hiring Social Media 261

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” The company has continued that momentum in 2020 by adding over 5,000 clients already.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386