Culinary Cues

MAY 23, 2021

AN INEVITABLE RECOVERY. “It What an exciting time to jump on board and become partner to what may very well be one of the greatest world-wide recoveries – ever! Ghost kitchens, food trucks, curbside, home delivery, and on-line engagement will only get better. The door is wide open for creative problem solvers.

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Guest Recovery Front of House Employee Relations Food Truck 450

Modern Restaurant Management

JANUARY 15, 2021

Many full-service restaurant chains quickly pivoted to offer more off-premises services by turning parking lots into drive-thru stations, offering curbside pick-up, and enhancing delivery options. The experts at 7shifts’ released a data-backed study titled “How Restaurants are Evolving Labor with Third-Party Delivery in 2021."

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2021 Fast Casual Fine Dining Point of Sale 423

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. Possible strategy: As restaurants experiment with take-out and delivery options to try and stay afloat – keep in mind that this may very well be your future.

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Guest Recovery Social Media Kitchen Safety Food Safety 386

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Of all closures on Yelp,17 percent are restaurants, and 53 percent of those restaurant closures are indicated as permanent on Yelp.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 23, 2020

To support and empower food brands, manufacturers, restaurants, and other industry stakeholders in the UK, Tastewise has accelerated growth, adding localized data of 183K restaurants and delivery menus, over 2.8B social interactions, and 1.2M online recipes. By 2022, it’s expected to more than double to $11.6

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Serving White Paper Food Recycling 517

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Through Q2, the healthy lifestyle eatery has generated sales approaching its total 2019 sales. Compared to Q2 in 2019, Coolgreens increased sales by 79 percent.

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Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 1, 2020

However, growth in average spending per guest remains negative for full-service restaurants. According to Guest Trends Insights: Guest sentiment for “off-premise” restaurant offerings improved in March as restaurants began shifting their efforts toward improving to-go and delivery operations. While only 2.3

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. In fact, the industry is set on a quick recovery. The Rise of Food Truck Delivery and Order Ahead. Reading Time: 5 minutes.

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Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

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Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 12, 2019

Salata is on track to have 25 new franchise contracts secured by the end of 2019. The introduction of the franchising microsite follows a number of brand milestones for Salata in 2019, including: The debut of a new restaurant design (February). As 2019 winds down, Del Taco’s expansion plans are still heating up.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Black Box Intelligence

MAY 8, 2025

Mid to Late 2024: A period of modest recovery. Guests are cutting back on extrassplitting entres, skipping drinks, and avoiding desserts. Guests prioritize: Great taste Positive staff attitude Consistency Cleanliness 4. Guests are favoring QSR and fast casual for delivery due to lower total costs, including tips and fees.

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2025 Fast Casual Guest Recovery Webinar 52

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When in January 2017.

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Waste Food Leadership Customer Service 253

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. total 405 locations, with a 22 percent growth compared to last year and doubling in number since 2019.

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Food Truck Fast Casual Food 2024 251

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

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Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

NOVEMBER 16, 2021

In our latest review of restaurant industry performance, sales are up compared to 2019. compared to 2019. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. But sales growth seems to have peaked and traffic trended downward every month in Q3.

Guest Recovery 98

Guest Recovery Loyalty Program Email Marketing Customer Service 98

Black Box Intelligence

JUNE 24, 2021

Our data shows that sales are up, and they are stronger than they were back in 2019. Trend# 2: Delivery will continue to evolve. Delivery went from a steadily rising trend to a must-have capability last year. It’s hard to predict how much, and how long, the increased interest in delivery will persist.

2021 86

2021 Guest Recovery Consumer Goods Back of House 86

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed. Average Check.

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

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BOH Back of House Front of House Employee Relations 148

Rocket Fuel

MAY 1, 2023

The COVID-19 pandemic has dramatically changed the game, making it more important than ever to optimize mobile, kiosk, third-party delivery, counter, and drive-thru channels. increase over the previous year. Despite this rebound, counter sales are still significantly lower than pre-pandemic rates of 34.82% in 2018 and 29.68% in 2019.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. The average profit margin for US restaurants in 2022 was 10.6% , showing it’s slowly inching back to pre-pandemic levels (12% in 2019). QSR Magazine , 2019) There are 155,448 single-location full-service restaurants in the US.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency. Visits at P.M.

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2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. ” Naf Naf Expands in Dallas Area. . ” Fogo de Chão Inks New Deals. . Army Officer.

Franchising 508

Franchising Franchise 2020 2021 508

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders.

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2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

OCTOBER 4, 2021

August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent months, according to Black Box Guest Intelligence. Guests were marginally more positive about restaurant “food” during August compared to a year ago based on their online reviews and comments.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Ease of use (18.6

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Compared to six months ago, there has been an increase in frequency of consumers ordering take out/ delivery, with 39 percent order more than three times in the last two weeks. percent compared to April 2019. percent compared 2019. Consumers Still Cautious. Online sales grew 19.9

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2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

DECEMBER 4, 2020

The index details the average household expenditure for food away from home in 2019 compared for the early part of the pandemic for every county in the U.S. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. 2020 End-of-Year Holiday Trends.

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Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

APRIL 7, 2020

” "The bar for someone trying to open a restaurant is now impossibly high, especially for minority owned businesses,” said Onwuachi, James Beard 2019 Rising Star and a founding member of the Independent Restaurant Coalition. These small gestures of support make a meaningful business impact. . "With

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Tip Distribution Healthcare Hospitality Food Supply 426

Modern Restaurant Management

DECEMBER 14, 2020

With a continued focus on off-premise dining, US Foods also recently launched Promoting Delivery and Ghost Kitchens, which focuses on ghost kitchens and how to stay in front of diners during the winter season and beyond. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. ” Drive Kindness.

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Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. a WiFi marketing and analytics platform for digital agencies, in December 2019. This will also help better surface if a business is offering takeout, delivery and curbside pickup.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

MARCH 19, 2021

In this edition of MRM Research Roundup, we feature the impact of third-party delivery in a revealing study from SevenRooms, stats on the pandemic year, the tales told by foot traffic and the increasing popularity of breakfast items. Third-Party Delivery Impact. 69 boxes of gloves or 300 boxes of masks or 333 gallons of hand sanitizer.

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2021 Point of Sale Delivery Fast Casual 340

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. In addition, pickup and delivery will also be available at Tortazo at Willis Tower – a sister brand of Tortas Frontera. It comes straight from our subjects.”

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Allergens Kitchen Safety Guest Recovery Customer Service 364