EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful? Delivery apps hurt restaurants.

Delivery 123

Delivery Customer Service Food Order Online Ordering 123

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Rocket Fuel

JANUARY 26, 2024

We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. And with delivery channel growth up 1,343% since 2019, delivery doesn’t seem to be going anywhere. Delivery loss 101 What is delivery loss? There are two common forms of delivery loss: 01.

Delivery 52

Delivery Back of House Customer Service Technology 52

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. The Rise of Food Truck Delivery and Order Ahead. 2020 saw the home food delivery market reach a staggering $45 billion.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

The Restaurant Group

JUNE 9, 2020

Third Party Food Delivery Strategies. How long has your restaurant considered building a third-party food delivery strategy? The trends toward convenience over visiting a restaurant have only grown stronger, and due to the current COVID-19 pandemic restaurateurs are looking to leverage third-party delivery services.

Delivery 99

Delivery Food Customer Service Food Order 99

Modern Restaurant Management

MAY 5, 2020

While takeout and delivery revenue has more than tripled since 2014, reaching over $300B+ in 2019, demand for delivery services has skyrocketed as businesses shift to takeout and delivery-only models in response to COVID-19. “When this crisis happened, we felt two steps ahead.”

Delivery 123

Delivery Management Management Customer Service 123

Modern Restaurant Management

JANUARY 16, 2020

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. The Delivery Dilemma.

2019 157

2019 2020 Employee Relations 2030 157

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however.

Delivery 98

Delivery 2020 Food Online Ordering 98

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. The 2019 Spark conference, presented by HotSchedules and Fourth, brought restaurant industry leaders together to address challenges facing operators today. The continued rise of third-party delivery has played a big role in these new consumer demands.

2019 103

2019 Hospitality Employee Relations Allergens 103

7 Shifts

MARCH 25, 2022

There's an estimated half a million fewer roles than in 2019. With the growth of digital ordering and delivery, there is less reliance on more front of house roles, with the brunt of the work being shifted to the kitchen. The most significant being Delivery , down 42% percent, and Driver , down 21% percent. Data Methodology.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Deliverect

NOVEMBER 28, 2019

With 2019 coming to an end, a few of the restaurant and food industry’s figureheads are already looking ahead to next year’s upcoming trends and fads. Topics that surged in interest in 2019 were sustainability , local sourcing and natural ingredients, as well as plant-based everything. But what will 2020 bring? The era of locavores.

2020 103

2020 Delivery Food Food Order 103

Modern Restaurant Management

DECEMBER 30, 2019

Before we look forward to 2020, we need to glance back at 2019. We knew this piece on drones and food delivery would attract attention. T he combo of cloud kitchens and delivery from ItsaCheckmate is thought leadership at its finest. (If Be smart and read this piece on SMART goals from QSR Automations.

Article 89

Article 2019 Leadership Magazine 89

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

2019 96

2019 Compost Mobile Ordering Point of Sale 96

EATER

SEPTEMBER 29, 2021

Free grocery delivery has served to cloak the human cost of labor, leading consumers to expect a free service that was never really free If going to the grocery store and having groceries delivered costs pretty much the same amount of money, why would anyone go to the grocery store ever again? Marekuliasz/Shutterstock.

Delivery 94

Delivery Email Marketing Food Food Supply 94

Deliverect

NOVEMBER 15, 2019

The food delivery industry is continuing to grow at a rapid-fire pace, and it doesn’t look like it’s going to slow down any time soon. Restaurants aren’t the only ones tapping into the potential of delivery. 2 More delivery options than ever. 1 Grocers are getting in on the action.

Delivery 70

Delivery 2020 Retail Transportation 70

7 Shifts

DECEMBER 16, 2021

How have the types and frequency of shifts changed from 2019 until today? To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. Here's what we found: What Shifts Increased from 2019 to 2021?

Front of House 195

Front of House Back of House 2019 Employee Relations 195

EATER

JULY 6, 2020

For restaurant owners and diners, the deal condenses the number of delivery app options out there Rideshare service Uber has acquired delivery competitor Postmates in a deal worth $2.65 Uber, meanwhile, launched its Eats delivery service in 2014, and enjoys 20 percent of the overall market share , according to an October 2019 report.

Delivery 103

Delivery 2011 2013 2014 103

Deliverect

DECEMBER 30, 2019

The online delivery market continues to grow at a breakneck pace, with over 16 million USD in European revenue in 2019. The under 35s are the biggest food delivery adopters. #2 As a reminder, McKinsey’s stats show that delivery speed is the biggest variable in customer satisfaction. We’ll break it down for you. #1

Delivery 78

Delivery Marketing Online Ordering Customer Experience 78

Modern Restaurant Management

JANUARY 31, 2022

In December 2021, average check was up 22 percent compared to the same period in 2019 and sales were up eight percent, according to Revenue Management Solutions, which released sales, traffic and average check trends for QSR restaurants in December 2021. Another factor likely contributing to the continued average check growth: inflation.

2021 177

2021 2019 Customer Service Pricing 177

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote. Legislation.

2019 70

2019 License Restaurant Law Website Management 70

Modern Restaurant Management

JANUARY 26, 2022

Overall new business growth was near pre-pandemic levels decreasing only one percent in 2021 compared to 2019. "Restaurant Yelp data shows a 56 percent increase in searches for restaurants at the highest price point in 2021 compared to 2019. " Another lesson: the popularity of food delivery is not dropping anytime soon. "Businesses

2021 178

2021 Consumer Goods Travel 2019 178

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 85

Delivery Restaurant Law Email Marketing Customer Service 85

7 Shifts

MAY 1, 2020

However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. The meal kit industry, which has been around since 2007, hit $5 billion in annual revenue in 2019—but growth in the industry was slow pre-COVID-19. Alcohol delivery ??

FOH 364

FOH Online Ordering Delivery Food Supply 364

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. " Remarkable Resiliency. Visits at P.M. Check values up.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 203

2022 Mobile Ordering Guest Recovery Point of Sale 203

Deliverect

OCTOBER 2, 2019

If your restaurant offers delivery, choosing one of our integrated point-of-sale suppliers means you’ll be able to sync with the biggest meal delivery services around the world. Takeout and delivery orders can be processed on the spot, by assigning them to a table, adding labels to a table and setting specific rates.

POS 60

POS Delivery Cash Management Point of Sale 60

Deliverect

NOVEMBER 21, 2019

Over the past few years, Black Friday shopping has started to shift more towards online sales channels: in July 2019, a US survey showed that 37% of consumers weren’t planning on visiting physical stores on Black Friday because the stores are too busy, while 27% stated they think online shopping is easier *. Quick and easy setup.

Delivery 64

Delivery Coupons Online Ordering Seasonal Menu 64

Open for Business

DECEMBER 3, 2019

Instead, we predict your carryout and delivery counter will be bustling. The post 2019 Restaurant Holiday Trends to Jump On appeared first on Open for Business. In fact, millennials consume food in a restaurant or bar around 30% more often than any other generation.

2019 78

2019 Seasonal Menu POS Food Order 78

Open for Business

DECEMBER 3, 2019

Instead, we predict your carryout and delivery counter will be bustling. The post 2019 Restaurant Holiday Trends to Jump On appeared first on Open for Business. In fact, millennials consume food in a restaurant or bar around 30% more often than any other generation.

2019 78

2019 Seasonal Menu POS Food Order 78

Open for Business

DECEMBER 3, 2019

Instead, we predict your carryout and delivery counter will be bustling. The post 2019 Restaurant Holiday Trends to Jump On appeared first on Open for Business. In fact, millennials consume food in a restaurant or bar around 30% more often than any other generation.

2019 78

2019 Seasonal Menu POS Food Order 78

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. ” Supporting Local. ” Supporting Local.

2021 160

2021 Loyalty Program Retail Online Ordering 160

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 166

Food Supply Food Truck 2019 Back of House 166

Deliverect

NOVEMBER 19, 2019

It’s impossible to imagine the food and restaurant industry today without food delivery. Just a few years ago, takeaway and delivery was all about pizza, kebab and Chinese food. Delivery set a new standard, one which was quickly picked up by other industries, like hospitality.”. Digital transformation. “The New consumer needs.

Delivery 70

Delivery Online Ordering Food Order 2023 70

The Restaurant Times

FEBRUARY 1, 2021

Renewed confidence and receding restrictions have brought customers back to restaurants, even as online delivery still remains the preferred option for a large number of people. Delivery penetration was already gaining momentum before the pandemic. The emergence of Cloud Kitchen or Delivery Kitchens.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

The Restaurant Times

FEBRUARY 1, 2021

Renewed confidence and receding restrictions have brought customers back to restaurants, even as online delivery still remains the preferred option for a large number of people. Delivery penetration was already gaining momentum before the pandemic. The emergence of Cloud Kitchen or Delivery Kitchens.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

Marketing4Restaurants

NOVEMBER 16, 2022

It has been described as coming foruth in a two-horse race as far back as 2019. The effect from COVID-19 that the delivery aggregators received in 2020 – 21 did not help, despite increasing orders significantly – but potentially worsening losses, suggesting that the underlying business model is flawed.

Delivery 98

Delivery 2015 2019 Small Business 98