article thumbnail

THE KING IS IN THE HOUSE

Culinary Cues

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

article thumbnail

IN PURSUIT OF THE CARROT

Culinary Cues

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 374
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 10 Best Bits of Advice We Heard on Season 1 of the Restaurant Growth Podcast

7 Shifts

We refer to these employees as “51 percenters.” As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. This newfound attention can bring people to your website or reservation pages, and into your seats. Another way to do it? Gift cards.“Gift

article thumbnail

Back of House Restaurant Guide: Integrating FOH and BOH for Seamless Operations 

Apicbase

Hostess – responsible for greeting guests as they enter the restaurant, managing reservations and waitlists, and showing customers to their tables. Maître d’hôtel – a front-of-house manager who ensures quality and service standards are met in the dining room and attends to special requests and VIP reservations.

article thumbnail

Simple Customer Retention Strategy for Restaurants

7 Shifts

Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has. trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. For full-service restaurants, many POS or reservation systems can also help collect data for you.

article thumbnail

A Tale of Two Kebabs

EATER

But when Eater NY reported that galouti kebab would be on the menu, and that the restaurant had brought a chef from Tunday Kababi, a famous kebab shop in Lucknow, to make it, I frantically made a reservation. Leading up to my reservation, however, I found myself in a near panic.

article thumbnail

Where to Get Brunch in New York City

Restaurant Clicks

has become a popular spot with both locals flocking to its tables and tourists excited to get a seat before they set off for the trendy shops available all over the neighborhood. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Sunday in Brooklyn on the corner of Wythe Ave.