7 Shifts

NOVEMBER 1, 2022

Dozens of companies provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Creating an SEO-optimized website. Anyone can create a sleek, multifunctional website these days. Below are some things to keep in mind when building your website: Is it easy to navigate? Do my hyperlinks work?

Seating 221

Seating Email Marketing Marketing SEO 221

Culinary Cues

SEPTEMBER 29, 2022

Now, this is just the beginning of the list, we haven’t even reached any part of. the product experience, but you begin to see what it takes.

Website Management 378

Website Management Reservations Seating Take-out 378

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How do you balance seating arrangements to maintain fairness and efficiency? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Customer Experience Seating Reservations 195

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby.

Back of House 321

Back of House Kitchen Safety Hotels Front of House 321

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. As 8:30 came around the second seating was starting to clear out and the late- date night – deuces were beginning to arrive. This was “order/fire” time.

Seating 378

Seating Dine-in Seasonal Menu Leadership 378

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 445

Restaurant Law Communication Café Take-out 445

Culinary Cues

MARCH 26, 2022

Rates of pay, overtime rules, payroll procedures, hostile work environments, equality in employment, and any form of discrimination will lead to real unpleasant and expensive outcomes. [] FAILING TO MANAGE THE DOOR AND RESERVATIONS. The kitchen is slow tonight”. Tensions are high.” Service is off.” Everyone is in the weeds.”

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. The average dining room guest for breakfast is likely to spend no more than 30 minutes from the time they are seated.

Back of House 518

Back of House Dine-in Restaurant Law Ordering 518

Modern Restaurant Management

APRIL 20, 2020

Lacking cash reserves and the resources to access money (traditional bank loans), most restaurants were forced to lay off their employees. If, prior to the pandemic, your restaurant had a seating capacity of 120 seats, that may be reduced by 20 percent or more. 75 percent of the prior year’s monthly payroll cost.

Front of House 210

Front of House Back of House Reservations Seating 210

Culinary Cues

JULY 12, 2020

Reservations are sparse since the restaurant is limited to 50% occupancy, tables 6 feet apart, and wider common isles for people movement. The guests are arriving, paced by reservations only, and they walk through the front door with loads of trepidation. The service staff is even more on edge than the cooks.

Front of House 407

Front of House Back of House Dine-in Food Order 407

7 Shifts

NOVEMBER 5, 2019

It helps to cut the customer’s path to your contact information, offers, reservations, and more. It allows customers to make direct reservations without having to go to a third party page or the website. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit. High chairs.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

Modern Restaurant Management

JUNE 10, 2020

” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. ” An (ROI) Argument for Expanding Outdoor Seating. Creating or expanding outdoor seating is nowhere near as expensive as a building expansion. Inside Out.

Outdoor 221

Outdoor Seating Customer Service Small Business 221

7 Shifts

JUNE 16, 2022

An FAC shouldn't be composed of every operator under a franchisor — it's a privilege that should be reserved for the most successful franchisees. How long franchisees will have a seat on the board. Some criteria to base the selection of which franchisees earn a seat on the council include: Years of experience with the franchise.

Franchising 370

Franchising Franchise Communication Front of House 370

EATER

APRIL 3, 2023

Given the rise of these platforms in New York , I doubt I’m alone in feeling a bit reservationed out. I then made a new private list on Google Maps and used it to save all the places that seemed interesting, skipping sit-down places that I suspected needed a reservation.

Reservations 144

Reservations Food Truck Social Media Travel 144

Modern Restaurant Management

FEBRUARY 16, 2022

From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. Didn’t make reservations but would love to sit down and enjoy a meal at a local restaurant on your lunch break? Looking to socialize?

Design 223

Design Fine Dining Online Ordering Dine-in 223

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. "Be smart about choices."

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

APRIL 15, 2021

As part of their service, they offer Pickup and Delivery solutions; Reservation, Waiting, and Seating Management; Data and Guest Profiles; Guest Engagement, and Marketing. That was their lightbulb moment: Instead of focusing on the consumer, what if we focused on the operator.

Customer Service 180

Customer Service Customer Experience Seating Reservations 180

Modern Restaurant Management

JULY 13, 2020

Social distancing requirements : Outdoor seating options have become more important, and restaurants that don’t have this option are navigating how to maximize outdoor space like parking lots, sidewalks and more. From PPE to greeting methods to personal hygiene, it’s a whole new world for wait staff.

Consumer Goods 215

Consumer Goods Food Safety Hiring Customer Service 215

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. In April, I watched that number plummet to nearly zero.

Front of House 195

Front of House 2009 Reservations Website Management 195

Culinary Cues

JANUARY 23, 2023

Mostly methodical once an understanding of the playing field is in hand, it is always inspiring when a coach/leader throws in a curve ball, a trick play, or an unexpected new menu item or style of service – something that makes the competition scratch their heads, and fans jump out of their seats.

Coaching 377

Coaching Sports Point of Sale Take-out 377

7 Shifts

FEBRUARY 15, 2022

As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. This newfound attention can bring people to your website or reservation pages, and into your seats. Another way to do it? Gift cards.“Gift So it's, it's like an investment.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 186

Customer Service Reservations Specials Training 186

Modern Restaurant Management

MAY 7, 2020

With social distancing guidelines in place and capacity and party size restrictions like we’ve seen outlined in other states , we can expect to see increased spaces between tables, eliminated host stand waiting areas, reductions of bar seats and even entirely new layouts for restaurants that highlight contactless offerings.

Food Safety 192

Food Safety Mobile Ordering Front of House Seating 192

Culinary Cues

MAY 15, 2021

When the economy was weak then restaurants were in the driver’s seat – more applicants than jobs available led to a competent workforce that was underpaid and overworked. Without cash reserves the pandemic cause thousands of restaurant casualties. The “new” strategy must be to plan more effectively.

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

7 Shifts

OCTOBER 17, 2019

Elements To Include On Your Restaurant’s Website Include these key elements to make sure that your restaurant’s site is informative and gets customers in your seats. Reservations information - Include a phone number or embed your reservation software’s widget. Its appointments widget is ideal for reservations.

Demo 240

Demo Website Management Online Ordering SEO 240

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 189

Management Management Seasonal Menu Customer Experience 189

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 212

Management Management Customer Experience Reservations 212

Culinary Cues

SEPTEMBER 15, 2022

When a destination welcomes more people than there are restaurant seats then even the mediocre seem to thrive but check back in a year or two and you will probably find a new owner, a new concept, and a different shot at success. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. Plain and simple.

Fine Dining 396

Fine Dining Front of House Customer Experience Customer Service 396

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Implement an Online Reservation System. But have you thought about your website design? Represent the whole menu.

Design 208

Design Online Ordering Mobile Ordering Reservations 208

Modern Restaurant Management

MARCH 10, 2021

Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.

Management 189

Management Management BOH Front of House 189

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. For full-service restaurants, many POS or reservation systems can also help collect data for you. Customer retention refers to a restaurant’s ability to retain, or keep, the existing customers that it has.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 121

Fine Dining Reservations Seating Online Ordering 121

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Let’s come back to Henry.

Technology 203

Technology Front of House Back of House Point of Sale 203