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COOKS – CLAIM YOUR OWN PATH TO SUCCESS

Culinary Cues

It is human nature to try and push those out of our minds, but given a moments pause, it’s easy to remember them. It takes time for people to push aside tradition, habits, and yes – fear, that accompanies change. Change will happen, in fact it already is, but as we all known – change is not something that is embraced with open arms.

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COOKS AND CHEFS – SIGN YOUR WORK

Culinary Cues

When we sign our work, we take full responsibility for it. “I Think about it for a moment – would you be willing to put yourself out there and take ownership for work that is less than stellar, less than the best you can do? Are you proud to present this to your teammates, manager, or guest?” I did this, this is my work”!

Seminar 360
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RESTAURANT EYES

Culinary Cues

The tables are full, and he is having a difficult time keeping up but makes a mental note to address that once the dining room clears out. Suddenly, he remembers the cobwebs and thinks: “I’ll take care of that in the morning”. Seek out the details and then prioritize corrective action. It’s never too small to worry about.

Uniforms 366
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KITCHEN RESPECT

Culinary Cues

That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo). The property should invest, and the employee should seek out the opportunities to learn.

Training 356
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CHEFS – SIGN YOUR PLATES

Culinary Cues

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Give your cooks a chance, now and then, to dine out front. Did they sense that the value was there?

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ANYTHING WORTH DOING IS WORTH DOING EXTREMELY WELL

Culinary Cues

Interestingly, it goes even further because if you take this approach, you quickly understand you can always do that task better tomorrow. If you are just starting out as a dishwasher, then seek to become a world-class dishwasher. So, the mantra sets the stage for the drive to constantly improve.

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ALL HAIL DISHWASHERS

Culinary Cues

If you doubt my belief – think about this: If a line cook calls out – we simply spread the work out among those who are present. A server doesn’t show up, we adjust the station chart and maybe change the timing at the door, but we figure it out. I rest my case.