Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. Hiring is difficult, people expect to be paid more, and supply-chain disruptions are all contributing to food price inflation.

Cash Management 518

Cash Management Food Supply Seasonal Menu Social Media 518

Modern Restaurant Management

MAY 27, 2024

Summer is prime hiring time for restaurants. Modern Restaurant Management (MRM) magazine reached out to Jennifer Mathew, senior manager of talent acquisition and strategy on the role technology plays in hiring and retention. What can restaurant operators do to attract and retain talent for the busy season ahead?

Recruiting 474

Recruiting Front of House Back of House Hiring 474

Modern Restaurant Management

JUNE 22, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. So, what can operators do to navigate the changing workforce and hire quality talent? This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform.

Back of House 517

Back of House Communication Hiring Magazine 517

Modern Restaurant Management

JUNE 16, 2025

This labor shortage would be exacerbated by any crackdown on the hiring of undocumented labor or the large-scale deportation of undocumented individuals. ” “The volatile policy environment and the supply-chain effect is causing the entire food-away-from-home ecosystem to determine the impact on their financials. ."

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. One of the easiest ways to reduce hiring friction is by streamlining the application and interview process.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 22, 2020

Prepare a complete, even exhaustive, list of all awards you and your restaurant or business has received from being ranked on magazine or industry Top 10, 50, 100 lists or Best of lists to recognition as Execs and Companies to Watch to being named as the Most Innovative Solution for the year or industry, and more.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Restaurant Business

JUNE 23, 2025

Its complicated Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Listen to your daily news: RB Podcasts New episodes weekdays Restaurant Daily A Deeper Dive Menu Talk The Week in Restaurants Working Lunch More on this Topic Financing How is Roark Capitals track record?

Leadership 175

Leadership 2025 Food Supply Magazine 175

Restaurant Business

JUNE 23, 2025

Not quite yet Exclusive Content Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Bar 162

Bar Fast Casual Leadership Back of House 162

Modern Restaurant Management

JUNE 24, 2021

Here are five additional benefits to outsourcing your restaurant’s digital marketing activities: Cost Savings : Instead of hiring an in-house digital and/or social media manager, outsourcing marketing efforts to an agency will ultimately be the better investment.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

DECEMBER 22, 2022

Rising labor costs, the inability to find staff to hire, and rising non-food costs (utilities, containers, furniture, etc.) Modern Restaurant Management (MRM) magazine connected with Anne McBride, Vice President of Programs, James Beard Foundation, to gain additional insights into the findings. .

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. And, even when they do, the turnover rate is so rapid that operators are in a continuous loop of hiring and training new staff.

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. What are the best practices for hiring and retention, and how has that changed due to the pandemic?

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

JANUARY 28, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. This edition of MRM's "Ask the Expert” features advice from EZ-Chow Inc. Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic.

Delivery 533

Delivery Consumer Goods Online Ordering Customer Service 533

Modern Restaurant Management

APRIL 4, 2025

Modern Restaurant Management (MRM) magazine asked Murray for her insights on how and why to change a restaurant’s concept, social media marketing, and more. Of course, you can’t control how people act these days, but you should try your best to hire people that want to work and take pride in doing a great service.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

APRIL 14, 2025

But we still see chronic offenders taking major endorsement deals and appearing in legacy papers and magazines. I had a brilliant recipe tester, Bonnie Benwick, who crossed all my ts for me (pro-tip: hire a whip-smart recipe tester if you ever decide to include recipes in a book) and I'm thrilled with how everything turned out.

Book 221

Book Food Safety Fine Dining Magazine 221

Modern Restaurant Management

JULY 21, 2023

Modern Restaurant Management (MRM) magazine learned more from Decaria about his role, approach to hiring and culture. What characteristics do you look for when hiring? He came back to Jean-Georges Management as a multi-unit General Manager (Mercer Kitchen and The Inn at Pound Ridge.

Hotels 418

Hotels Restaurant Law Hospitality Hiring 418

Modern Restaurant Management

AUGUST 31, 2023

Neiman offered more advice for Modern Restauran Management (MRM) magazine readers. While many of the show’s elements are over the top for cinematic effect, the issues of hiring, making ends meet and meeting government regulations reflect true to restaurant owners.

Loyalty Program 437

Loyalty Program Mobile Ordering Customer Experience Magazine 437

EATER

SEPTEMBER 24, 2020

Though she remains at the magazine as the assistant food editor, El-Waylly was released from her video contract, along with fellow staffers Rick Martinzer, Priya Krishna, Molly Baz, Gaby Melian, and Carla Lalli Music, following unsuccessful negotiations over race-based pay discrepancies within the test kitchen.

2013 364

2013 Magazine Hiring 2020 364

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. This ensures that new hires are aligned with the brand's expectations from the start.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Restaurant Business

JUNE 11, 2025

The company recently hired Brian Wallunas, former CTO at Smokey Bones, as its first chief technology officer. “I The nature of the trade areas that we see growing Huddle House into, and the type of technology we’ll be using in new assets, points us to the need for more off-premise options,” O’Reilly said.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Restaurant Business

JUNE 24, 2025

Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Leadership 157

Leadership Food Fast Casual 2025 157

Modern Restaurant Management

DECEMBER 3, 2019

Modern Restaurant Management (MRM) magazine reached a milestone this week: the publication of our 2,000th article. "As we compiled the list, we were pleased to see how many topics addressed solutions for industry-wide problems such as hiring, staffing and marketing. . "In 10 Strategies to Attract Restaurant Customers.

Article 287

Article Social Media Leadership Magazine 287

Restaurant Business

JUNE 24, 2025

Premium Technology From acqui-hire to vaporware: The new restaurant tech ABCs Tech Check: These six terms are popping up more often in industry conversations, providing a glimpse at the next wave of trends.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Goliath Consulting

SEPTEMBER 14, 2020

From an interview with Restaurant Business Magazine , Bruster’s Real Ice Cream reported selling 18 franchise agreements this year and now has 56 stores under construction or in development out of their 200 units (1). There are brands that are outpacing the overall industry. Would you make a great franchisee? CONCLUSION.

Franchising 393

Franchising Franchise 2021 Fast Casual 393

Modern Restaurant Management

JUNE 8, 2023

Generally when we hire a new staff member, they join the team at the concept they applied for. Managing one restaurant is challenging enough, but can you imagine hosting three concepts within a 110-year old historic building? It’s really a tightrope between being up to code and trying to breathe life into the old building.

Back of House 419

Back of House Food Order Magazine 2022 419

Modern Restaurant Management

APRIL 26, 2024

. “Immediately after the event the team meets to gather feedback and create a recap,” Kurt Pahlitzsch, Vice President of Casual Dining at Doherty Enterprises, franchisee of Chevys, told Modern Restaurant Management (MRM) magazine.

Social Media 294

Social Media Food Supply Events Entertainment 294

Goliath Consulting

MAY 19, 2020

From venue information, menus, pack lists, hiring, timelines, etc., According to Daniel Smith, writer for QSR Magazine, “technology is playing a prominent and escalating role in catering. It can be stressful to manage a growing catering business without relying on technology.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

EATER

OCTOBER 13, 2020

That includes new upper management hires like Chopra as executive editor, as well as Davis as editor-in-chief and chef Marcus Samuelsson as global brand advisor. As Variety writes , the new hires and direction are an attempt “to right the ship” after a summer of turmoil.

2013 268

2013 Hiring Magazine Advertising 268

EATER

MAY 21, 2025

My friend Max, a skilled cook who worked seasonal stints in kitchens from Germany to Antarctica, referred me to Camp Denali , a family-owned, off-grid wilderness lodge in Denali National Park, Alaska, where I was hired as a baker for the summer. As I cemented my travel plans, I checked in on my former coworkers at the food magazine.

Food 156

Food Compost Food Supply Travel 156

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. A drop in employee retention & difficulty in hiring. Here are their insights. Frances Allen CEO at Checkers & Rally’s. Robin Gagnon, Co-Founder of We Sell Restaurants.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 11, 2023

Zajack recently spoke with Modern Restaurant Management (MRM) magazine about her projects, design vision and journey. Regardless of whether I am hired for branding or interior design, I firmly believe in being actively engaged with all elements of the project. What is your process for approaching a restaurant project?

Design 419

Design Customer Experience Dine-in Transportation 419

Modern Restaurant Management

JULY 12, 2023

To learn more about the survey’s findings on the impact of restaurant staffing issues, Modern Restaurant Management (MRM) magazine asked Olivier Thierry, CRO of HungerRush. Through the survey, we were able to uncover some of the largest pain points for diners and one is seasonal hiring.

Customer Experience 418

Customer Experience Food Order Consumer Goods Online Ordering 418

EATER

JUNE 10, 2020

More than a dozen employees shared their experiences of working in the allegedly “toxic,” exclusionary culture of the food magazine. While we’ve hired more people of color, we have continued to tokenize many BIPOC staffers and contributors in our videos and on our pages. Photo by JP Yim/Getty Images for Band of Outsiders.

Magazine 313

Magazine 2017 Hiring 2020 313

Hot Schedules

MARCH 23, 2020

These Brands are Hiring During the Coronavirus (COVID-19) Crisis. See below for a list of organizations that are currently hiring, and be sure to check back as we update the list in the coming days and weeks. Dollar Tree – Dollar Tree will be hiring approximately 25,000 employees, according to Marianne Wilson at Chain Store Age.

Hiring 148

Hiring Employee Relations 2020 Magazine 148

Modern Restaurant Management

APRIL 22, 2025

Carrie Luxem , CEO of Restaurant HR Group, and a Modern Restaurant Management (MRM) magazine contributor, discusses why a little struggle might not be a bad thing when it comes to restaurant leadership. She shares why accountability, challenges, and even discomfort can be essential ingredients for building restaurant teams.

Leadership 251

Leadership Magazine Management Management 251