Modern Restaurant Management

DECEMBER 5, 2024

Staff should be trained to avoid breakage during cleaning and serving, and establishments that use bussers versus tray service may opt for more durable glassware. The intricate designs and varying shapes and colors of specialty glasses offer opportunities for innovation in presentation that brings creative drink concepts to life.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Some of the most valuable lessons I’ve learned fall into four key areas.

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Leadership Innovation Technology 2024 251

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. What are some key trends you expect to affect the franchise landscape this year and in years ahead?

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” Opportunity to Innovate. Create a Training Program. Your training should walk through all steps needed for winter dining.

Outdoor 480

Outdoor Dine-in Government Training 480

Modern Restaurant Management

OCTOBER 5, 2021

Labor management solutions with multiplatform functionality can also equip tech-savvy workers with mobile capabilities, allowing employees to clock in/clock out, adjust schedules, communicate with managers and complete training programs from their mobile devices.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. As such, restaurants are investing in training and development programs to upskill their workforce, ensuring team members are equipped to handle the latest tools and technologies.

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2024 Food Supply Kitchen Safety Influencer 506

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

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Menu Seasonal Menu Front of House Reference 484

Modern Restaurant Management

AUGUST 20, 2024

Partnering with November Five, Le Pain Quotidien launched Alain.AI, a tool that can be called the world's first digital twin of a chef-founder and used to help with menu development, recipe standardization, and culinary innovation. "As We are still in the process of continuously improving it. In addition, Alain.AI

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Front of House Restaurant Law Technology Presentation 449

Modern Restaurant Management

DECEMBER 30, 2024

As the industry continues to digitally adapt, it’s critical for multi-unit franchisees to utilize innovative digital business solutions that can be customized to operators’ specific needs to stay relevant. By embracing digital literacy and innovative solutions, franchisees can better navigate these challenges.

Loyalty Program 251

Loyalty Program Franchising Franchise 2025 251

Modern Restaurant Management

OCTOBER 20, 2020

Managing high turnover , training new hires, and maintaining morale are known issues in food service. Proper break space and a place to study, train, or eat. Any changes require updated signage, print-outs, even new cooking equipment. But in a ghost kitchen, employees are the customer. Better Kitchens: Iterate the Engine.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

FEBRUARY 2, 2024

The need for innovation and efficiency has never been greater in this evolving scenario. Lastly, Internet of Things (IoT) devices are becoming increasingly popular, with sensors and smart devices for everything from tracking inventory levels to monitoring kitchen equipment performance.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. Technology opens the doors for efficiency and innovation while meeting guest demands for seamless, convenient experiences.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

OCTOBER 31, 2023

The way you train your employees to clean, disinfect and sanitize in the restaurant is a crucial step in avoiding the spread of bacteria and viruses. Training and Monitoring Are Key Taking the time to train employees on proper cleaning practices and on-label instructions takes the stress out of wondering if your establishment is clean or not.

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Training Food Supply 2023 Equipment 474

Modern Restaurant Management

JANUARY 30, 2023

All this happens when restaurant teams connect their building and kitchen equipment (HVAC, ovens, dishwashers, fryers, refrigerators, freezers, etc.) Automating these procedures can save about an hour of labor per day while improving the customer experience and equipment uptime, protecting inventory and more.

Technology 474

Technology Fast Casual Waste 2023 474

Perfect Daily Grind

JUNE 23, 2025

Finding the right equipment When setting up a roasting business, it’s usually recommended to invest in a machine that can accommodate some level of growth from the outset. Operators must consider the placement of equipment, production lines, and storage areas to streamline workflow and ensure a successful transition to larger-scale roasting.

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Equipment Small Business 2001 Article 124

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

JUNE 20, 2022

Employees that are given job training, mentoring, and upward movement potential are empowered to learn new skills and be better able to take on new responsibilities. By making sure your restaurants have the necessary equipment and software, you can minimize frustrations and maximize productivity. Simplify Daily Stressors.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. Food is a business of making people happy.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. While there are several ways to incorporate visual communication with younger staff, a great place to start is with your training and onboarding processes.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

SEPTEMBER 16, 2024

As competition intensifies, companies must innovate and streamline operations to stay ahead. By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

MARCH 11, 2025

The restaurants that thrive today are those that balance innovation with human connection. Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. COVID has also forced the industry to rethink how we treat our entire team.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 508

Leadership Small Business Customer Experience Hospitality 508

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Finally, don't overlook the human element.

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

DECEMBER 27, 2022

Tech tools will be instrumental in helping the food industry innovate to ensure that today’s problems don’t reduce our future food supply. Train Differently (and Better) than Ever Before. Historically, food businesses trained employees by explaining how things should be done. But what if you thought about training differently?

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Food Safety Audits Food Supply Food 566

Modern Restaurant Management

FEBRUARY 17, 2025

AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. It has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

DECEMBER 15, 2022

By contrast, identifying a single supplier that can provide numerous brands and products, across functionalities, streamlines the process of training employees, ordering products and managing supplies. 3) Innovation: Aiming for Superiority. 4) Effectiveness: Products You Trust.

Supplies 508

Supplies Innovation Back of House Customer Experience 508

Modern Restaurant Management

FEBRUARY 11, 2020

Of course, plant-based wellness also increases the appeal of tea as an ingredient in cuisine at a restaurant, as chefs and diners alike look for innovative ways to make food taste great and offer additional health benefits. The start-up cost for required equipment is also minimal because it doesn’t require any costly equipment.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

SEPTEMBER 20, 2023

But as with every challenge, innovation thrives. AI Will Shorten and Reinforce Customer Service Training Every interaction with a customer is a chance to create loyalty. With AI, restaurants can offer dynamic, tailored training programs that get junior employees up to speed quickly and reinforce trained behavior.

Customer Service 493

Customer Service Loyalty Program Customer Experience Social Media 493

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. During the pandemic, restaurants of all kinds embraced new technologies and innovative business models to deliver elevated service, curbside convenience, and a digitized consumer experience. It’s a tough time to be in the restaurant business.

Online Ordering 470

Online Ordering Customer Experience Customer Service Mobile Ordering 470

Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment.

Equipment 149

Equipment Café Innovation Consumer Goods 149

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Unfortunately, last year took a turn for the worse; the momentum from 2021 was stunted as we embarked on 2022.

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. This will lead to training on apps that reaches “Zoomers” where they live, on their phones, to quickly train new concepts for fast onboarding.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

JUNE 27, 2025

The chain’s documented emphasis on training shows in its strong performance on service quality and value. America’s Most Unique Restaurant Menu: Crumbl The chain rated by consumers as having the most original and innovative menu offerings.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

SEPTEMBER 1, 2020

While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Make Staff Training a Priority. The most successful operators make an early and ongoing commitment and investment in staff training.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

7 Shifts

JANUARY 23, 2020

Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Plan out your labor costs (costs associated with staffing) by researching average wages in your area, suggested training costs, and any benefits you’ll provide. Training before opening. both for restaurants in general and in your specific locale.

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2020 Hiring Cash Management Education 335

Modern Restaurant Management

SEPTEMBER 11, 2023

Automation enhancements in Chili’s test kitchens, including grills and ovens, have been a welcome addition: results are showing that tips are greater, meals are apparently more reliable, and kitchen training is supposedly less difficult. As technology advances, AI will play an even larger role in transforming the restaurant industry.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538