Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MARCH 18, 2020

” The Association proposed three separate categories of protection for industry restaurants and employees: directed/targeted financial relief; loans/insurance options for impacted small businesses; and tax measures. Before coronavirus, the recruitment and retention of employees was the top challenge for the restaurant industry.

Insurance 432

Insurance Employee Relations 2002 2001 432

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

MARCH 3, 2023

These investments are anticipated mostly in the order and payment space, rather than automated systems or robots that prepare and serve food. Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. million by 2030. million by 2030.

2023 508

2023 2022 Consumer Goods Point of Sale 508

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage? Payroll Taxes.

Management 253

Management Management Employee Relations Restaurant Law 253

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 397

Management Management Kitchen Safety Front of House 397

EATER

MAY 16, 2024

From Wednesday to Sunday, she’d be at the Brooklyn restaurant Beso, which serves a mix of Caribbean and American comfort food, until closing, sometimes as late as 3 a.m.; Which, as an employee is one thing, but once you get into management, the stakes get higher. her shifts could be as short as 10 hours or as long as 18 hours.

Employee Relations 312

Employee Relations Government Hospitality Take-out 312

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. Good Jobs : The restaurant workforce is as diverse as the communities it serves, and the industry will offer up additional employment opportunities at all levels of the business this year.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Improve employee performance. Reduce theft. Such automation can also help with minimizing bacteria spread and recalls.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. “We’re thrilled to become a preferred supplier to Sodexo, which serves over 75 million consumers each day.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Restaurant365

MAY 22, 2020

Recruiting better candidates to re-engage your workforce. Since recruiting your staff can be such an extensive undertaking, here are a few factors for you to consider when designing an effective recruiting and onboarding process to rehire and appropriately schedule your restaurant’s workforce.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Lewis, President, RPL Consulting, LLC (Events Marketing, Public, Community Relations Firm).

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

EATER

SEPTEMBER 22, 2022

today were founded in the 1970s and ’80s by educated, affluent white people to provide natural and organic food they couldn’t easily find elsewhere, and they’ve largely served that demographic ever since. Serving More of the Community. Every neighborhood that NCG markets serve is becoming more diverse, says Pugh.

Food 246

Food Food Supply Food Order Education 246

Modern Restaurant Management

JANUARY 17, 2020

Benihana has over 80 percent brand recognition nationwide and attracts a consistent and growing guest base, with 15 million guests served annually across 107 locations. Additionally, starting January 1, 2020, all nationwide company employees can become eligible to receive at least 24 hours of paid sick time per calendar year.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

EATER

JANUARY 28, 2022

If this is the case, however, it would effectively render Darden immune from Title VII lawsuits, given that its employees are barred from participating in lawsuits in the company’s contracts. Former Olive Garden employee Carisa Shade says she experienced another a form of gender discrimination due to her pregnancy.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. Tailor your hiring and recruiting practices.

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Modern Restaurant Management

FEBRUARY 21, 2020

Founded in 2000, Abe and Christina Ng wanted to give Miami something it didn’t have at the time – a neighborhood Japanese restaurant for sushi lovers that served delicious fresh food at good prices. Smok will be serving brisket sandwiches and burnt-end sandwiches along with other delights at Junction.

Brewery 348

Brewery Design Food Supply Equipment 348

Hot Schedules

MAY 10, 2021

Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Train and prepare staff to serve guests in a high-speed, high-volume environment. In the height of the season, schedules drive happiness and employee productivity! Employee Communication. Recruiting for the Long Haul.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 195

Management Management Kitchen Safety Front of House 195

Perfect Daily Grind

OCTOBER 14, 2022

Fabian currently serves as CEO of Italian decaf coffee supplier Demus, and is the first person from the private sector to hold the ICC president position. UK coffee shop chain Gail’s launches new recruitment campaign to promote a healthy work-life balance. Fri, 7 Oct – Longest-serving Starbucks board member resigns.

2022 173

2022 2023 Webinar Café 173

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Choosing between in-house delivery, third-party delivery apps or a combination requires an understanding of related costs.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Perfect Daily Grind

AUGUST 18, 2019

Demotivated employees, sloppy work, and resignations from your best team members: all things that can make a coffee shop unprofitable. But as a start-up or even an established coffee shop, how can you plan for good employee attitudes and high retention rates? And all of them can be caused by a negative work culture. .

Café 114

Café Seminar Employee Relations Communication 114

Restaurant365

AUGUST 21, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. Tailor your hiring and recruiting practices.

Blog 78

Blog Restaurant Law Recruiting Employee Relations 78

Sling

OCTOBER 9, 2020

An effective human resources department uses strategic planning to analyze the performance of each employee, team, and department and how they’re working together with the other parts of the business. 2) Recruitment, Hiring, And Onboarding. 4) Employee/Employer Relations. 3) Compensation And Benefits.

Management 78

Management Management Employee Relations Recruiting 78

Sling

FEBRUARY 19, 2021

Workforce management (or WFM for short) is a combined set of interrelated processes and practices that a business uses to track and improve the productivity of its employees. 1) Recruiting. Finding the right employees for your team can be a difficult prospect. Deciding what skills each employee needs. 2) Onboarding.

Management 88

Management Management Employee Relations Recruiting 88

Sling

AUGUST 31, 2020

human resource planning ) is the ongoing process of planning ahead to optimize and maximize your business’s most valuable asset — high-quality employees. 2) Recruitment And Hiring. Human resources functions also include finding, recruiting, and hiring the high-performing employees your business needs to get ahead.

Employee Relations 78

Employee Relations Hiring Article Recruiting 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. Staffing your restaurant with a great team is critical to success.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Black Box Intelligence

SEPTEMBER 21, 2021

That’s who we serve at Black Box Intelligence. At full-service establishments, customers typically order their food at a table or counter, are served by waitstaff and pay after consuming their meal. Back-of-house (BOH) encompasses all of the employees who work in the kitchen, such as restaurant cooks, chefs, etc.

Fast Casual 98

Fast Casual Fine Dining BOH FOH 98

Hot Schedules

MARCH 11, 2021

The Employee Benefits Outlook Post COVID-19. How the pandemic has affected employee benefit trends and expectations in the hospitality industry. Support Employees Getting COVID-19 Vaccinations. Therefore, think about what steps you’ll take to convince and help employees get their vaccinations when they’re eligible.

Employee Relations 78

Employee Relations Insurance Recruiting Hospitality 78

Black Box Intelligence

NOVEMBER 1, 2021

Currently, many of the complaints we see are driven by issues related to staffing shortages. COVID-related complaints still come up, but overall they’re trending downward compared to earlier in the year. This may involve employee training or a change in your processes. That’s who we serve at Black Box Intelligence.

Management 105

Management Management Social Media Customer Service 105

Aaron Allen & Associates

JULY 17, 2020

We think foodservice-related investments can be grouped into one of three types. On the sell-side, this presents an opportunity to find the right partner who will stay loyal to your brand, employees, and guests. Innovations that were already in place will be accelerated with COVID-19 serving as the catalyst for the adoption of change.

2020 110

2020 Back of House Cash Management Specials 110

Sling

MARCH 15, 2024

Your business is anything but static, and managing employees when your company is changing and growing can be tricky. Workforce forecasting is simply a tool to help businesses assess and align their employees with the company’s strategic goals. Then we’ll walk you through how to implement your own workforce forecasting plan.

Management 78

Management Management Employee Relations Recruiting 78

Sling

AUGUST 4, 2021

Workforce optimization (WFO) is a set of strategies that help you automate essential processes, maintain data visibility, comply with legal ordinances, and solve business problems related to your staff. By optimizing your workforce, you can gain more control over both the way your employees work and the costs associated with this activity.

Employee Relations 78

Employee Relations Loyalty Program Customer Service Communication 78

Sling

MAY 3, 2023

But even the best decor, liquor, and food in the world is nothing without the staff to serve it and show it off. Passion, however, can’t be taught but can make a huge difference in the attitude of the employee. The ideal employee will have both passion and experience. Your restaurant is decorated to the nines.

Employee Relations 78

Employee Relations Customer Experience Management Management 78

Lavu

MARCH 30, 2020

What’s fun for an owner or manager might be less so for an employee, and the last thing you should want is for resentment to grow among your staff. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Clarify Employee Individual Roles. Specify Long-Term Company Goals.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

The Restaurant Times

AUGUST 5, 2022

Employee retention is the capacity of an organization to retain its staff. Retaining employees is a complex process, and it requires ongoing efforts. So, just like any other organization, you must retain high-performing restaurant employees to stay in the industry in the long run. Let’s discuss. . One million of the 4.5

Hiring 52

Hiring 2022 Employee Relations Recruiting 52

Society Insurance

OCTOBER 5, 2022

A recent report revealed that 21% of millennial employees have changed jobs within the past year. With so much turnover, many companies, managers and recruiters are desperately trying to understand how to retain employees. Make sure to give employees the ability to collaborate with one another. Modernize Company Culture.

Employee Relations 59

Employee Relations Education Certification Insurance 59