Black Box Intelligence

NOVEMBER 1, 2021

Currently, many of the complaints we see are driven by issues related to staffing shortages. COVID-related complaints still come up, but overall they’re trending downward compared to earlier in the year. This may involve employee training or a change in your processes. Common Restaurant Complaints Across the Industry.

Management 96

Management Management Social Media Customer Service 96

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Black Box Intelligence

OCTOBER 25, 2021

Pandemic-related issues continue to be the dominant factors driving restaurant customer satisfaction trends. Improve the restaurant experience for customers and employees. It’s vital to create an environment that attracts and retains engaged employees who can then deliver high-quality service. Casual dining is also trending?about

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Restaurant365

DECEMBER 17, 2019

Recurring restaurant costs would include costs like lease or mortgage payments, employee salaries, food and beverage costs, utilities, insurance and permits. You may also focus building a relationship with vendors, which may enable you to negotiate better contract prices. These recurring costs can be broken down further by category.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

Restaurant365

JULY 29, 2021

However, many CFOs are still facing uncertainty, particularly from pandemic-related complications that are still challenging operations and restaurant profitability. Strong vendor relationships can help you ensure continuity in product, better pricing, and high-quality standards for inventory.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

The Restaurant Times

MAY 25, 2021

Your cafe business plan must include a careful analysis of the various factors- regulatory and market-related changes – that might impact the running of your cafe. For example, pandemic-related lockdowns, regulatory changes, tax obligations, etc. SWOT refers to the Strengths, Weaknesses, Opportunities, and Threats.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. These challenges pose the potential for inventory constraints, menu price increases, delays in service and more, impacting not only the hours restaurants can stay open but also the capacity at which they can operate.

2022 185

2022 Food Supply Mobile Ordering Customer Experience 185

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. Our employee turnover last year was only 17% - one seven - in an industry that has 100 to 200% year-over-year turnover. As for how he entered the restaurant business? So, think of the mission, right?

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Modern Restaurant Management

FEBRUARY 4, 2020

.” Prior to joining Boston Market, Wyatt served as Operations Partner/Vice President of Operations for Panera Bread, where he was responsible for all aspects of operations, including retail, marketing, recruiting, catering, facilities and bakery at more than 40 cafes in Pennsylvania, Delaware and New Jersey.

Online Ordering 109

Online Ordering Hospitality Leadership Design 109

Modern Restaurant Management

JANUARY 15, 2020

After a few months of flat and even improving employee retention, rolling 12-month turnover rates worsened again for both hourly employees and restaurant managers during November based on the latest Black Box Intelligence Workforce data. 58 percent of restaurant companies said recruiting difficulty increased for restaurant managers.

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. PCRM also helps hospitals with implementation of new plant-based menu items. Brian Miller.

Hospitality 149

Hospitality Food Consumer Goods Point of Sale 149

Apicbase

FEBRUARY 29, 2024

Food costs increased in 2023: according to one survey, 60% of operators reported that all or most suppliers raised their prices , up from 50% in 2022. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Although revenue went up (thanks to higher prices), profits went down due to high food costs and debt.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 3, 2023

Key findings illustrating the industry's economic conditions include: Growth will continue : The foodservice industry is forecast to reach $997 billion in sales in 2023, driven in part by higher menu prices. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022.

2023 199

2023 2022 Consumer Goods Point of Sale 199

Apicbase

JUNE 16, 2023

How to Process Restaurant Metrics To process restaurant metrics, you must gather data on various aspects of your restaurant’s operations, such as sales, expenses, customer satisfaction, and employee performance. COGS help you determine if you’re pricing your menu items correctly based on the purchase price of the ingredients.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Sling

AUGUST 4, 2021

Workforce optimization (WFO) is a set of strategies that help you automate essential processes, maintain data visibility, comply with legal ordinances, and solve business problems related to your staff. By optimizing your workforce, you can gain more control over both the way your employees work and the costs associated with this activity.

Employee Relations 78

Employee Relations Loyalty Program Customer Service Communication 78

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Improve employee performance. Reduce theft. competition for quality team members and retention of them.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Transact

DECEMBER 9, 2019

across the restaurant and foodservice industry landscape will further benefit TransAct through a combination of up-front hardware sales revenue and attractive recurring annual ARPU related to our apps and labels.”.

Operations 60

Operations Back of House Front of House Food Safety 60

Modern Restaurant Management

MARCH 16, 2020

percent from unusually high numbers a year ago related to U.S. Better value for customers who won’t pay fees or higher menu prices associated with delivery. Technology adds extra spice in recruiting and retaining employees – A restaurant’s staff plays a huge role in customer experience. That was up 5.7

Mobile Ordering 103

Mobile Ordering Online Ordering Point of Sale POS 103

Apicbase

APRIL 20, 2022

Verify that both customers and employees understand your brand concept. That’s where an extensive operations manual comes in, including your processes, recipes, portion sizes, suppliers, safety and hygiene guidelines, equipment, pricing, appropriate furnishings, etc. Your concession owners are not your employees. The solution.

Franchise 52

Franchise Franchising Cash Management Kitchen Safety 52

ExactHire - Restaurants

SEPTEMBER 29, 2021

From the pre-pandemic issues surrounding low-wage workers to the effect COVID has had on our perception of them (and to the Great Resignation that’s fueling their exodus from essential jobs), companies are struggling to find innovative ways to recruit for these vital positions. Work with employees’ family schedules as much as possible.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

ExactHire - Restaurants

SEPTEMBER 29, 2021

From the pre-pandemic issues surrounding low-wage workers to the effect COVID has had on our perception of them (and to the Great Resignation that’s fueling their exodus from essential jobs), companies are struggling to find innovative ways to recruit for these vital positions. Recruit Low Wage Workers. Creative Recruiting Ideas.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

Bevspot

JULY 8, 2015

Long Hours and High Employee Turnover Late nights…long weekend shifts…sleep deprivation. This grind makes it near impossible for managers and owners to retain good talent, thus leading to constant recruiting and training of new personnel that will likely leave as well. Why such a contrast? Sound familiar? And the worst part?

2014 52

2014 2003 Cash Management 2008 52

Bevspot

JULY 8, 2015

Here are 3 of the biggest reasons: High competition: The sheer number of options consumers have limit the prices restaurants can charge. Long Hours and High Employee Turnover. For comparison, Google’s net profit margin has never fallen below 21%. Why such a contrast? Late nights…long weekend shifts…sleep deprivation. Sound familiar?

2014 52

2014 2003 Cash Management 2008 52

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Lewis, President, RPL Consulting, LLC (Events Marketing, Public, Community Relations Firm).

Fast Casual 128

Fast Casual Casual Menu Mobile Ordering 128

Modern Restaurant Management

JANUARY 17, 2020

Taco Bell will be offering paid sick time for all corporate-owned restaurant employees, plans to test a $100,000 salary for managers of company-owned restaurants in select markets, and will continue to champion easy and accessible vegetarian options around the world. "It's Best of all, we got all of that at an affordable price.

Franchise 107

Franchise Franchising Fast Casual Leadership 107

Modern Restaurant Management

NOVEMBER 13, 2023

Lawyers have spooked them into avoiding conversations about managing employees for fear of taking on the liability of being joint employers. Consequently, many people with little or no management experience are suddenly responsible for hiring, training, and managing employees without the involvement of their franchisor.

Franchise 202

Franchise Franchising Restaurant Law Employee Relations 202

Modern Restaurant Management

DECEMBER 31, 2019

Low priced / value perceived / big ticket items brought down to a fixed low price. The utilization of ghost kitchens means more money and opportunity for restaurant operators, without large price or labor hikes. As such, a big focus in 2020 will be on how to find, recruit and keep team members.

2020 134

2020 Kitchen Safety Consumer Goods Point of Sale 134

Modern Restaurant Management

JULY 27, 2020

Interest for alcohol-related experiences has increased since June 1, relative to other food activities, with a rise in consumer interest for wineries (up 51 percent), cideries (up 39 percent), breweries (up 24 percent) and distilleries (up 19 percent). Meanwhile, grocery related businesses are on the decline as people spend less time at home.

Franchise 142

Franchise Franchising Mobile Ordering Kitchen Safety 142

EATER

MARCH 22, 2024

Annual dues can run as high as $5,000, a small price to pay to rub elbows with legit celebrities like Amy Adams, or to spot Prince Harry and Meghan Markle out on date night. They have an in-house training program for restaurant staff called Cookhouse and a bar recruitment and training program, House Tonic.

Back of House 89

Back of House Social Media 2017 Hotels 89

EATER

MARCH 22, 2024

Annual dues can run as high as $5,000, a small price to pay to rub elbows with legit celebrities like Amy Adams, or to spot Prince Harry and Meghan Markle out on date night. They have an in-house training program for restaurant staff called Cookhouse and a bar recruitment and training program, House Tonic.

Back of House 82

Back of House Social Media 2017 Hotels 82

EATER

AUGUST 21, 2020

Most notably in the food media world, Bon Appétit editor Adam Rapoport resigned in the wake of social media protests by employees of color over unfair treatment , sparked when Teclemariam tweeted a photo of Rapoport in brownface. I know this from personal experience: There’s a great deal of professional overlap between Eater and Lucky Peach.

White Paper 145

White Paper Social Media Magazine Back of House 145

EATER

SEPTEMBER 22, 2022

One challenge in serving lower-income customers, Pugh continues, is figuring out how to lower the price point without compromising too much on other values. Anything Black people do that is related to building power and self-determination is a challenge,” Yakini says. But how can we serve the better serve the entire community?”.

Food 97

Food Food Supply Food Order Education 97

Black Box Intelligence

NOVEMBER 1, 2021

Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Check out the full “The Post Pandemic Restaurant Employee” whitepaper here. . Hourly turnover rose rapidly in the last three quarters for limited-service restaurants.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

JUNE 8, 2020

. … “Our focus will now shift toward achieving similar bipartisan results in the Senate because enacting these PPP changes will help restaurants get the relief they need to get employees back to work and the industry on the path to recovery.” 25 percent closer to its targets under the Paris Climate Agreement.

Guest Recovery 134

Guest Recovery Food Safety Employee Relations Mobile Ordering 134

Perfect Daily Grind

OCTOBER 14, 2022

The new To-Go location includes prices as low as 9 RMB (US $1.26) for one cup of specialty-grade coffee. Tickets are available at reduced prices until 15 December 2022. UK coffee shop chain Gail’s launches new recruitment campaign to promote a healthy work-life balance. Tue, 11 Oct. Wed, 12 Oct.

2022 121

2022 2023 Webinar Agriculture 121

Modern Restaurant Management

FEBRUARY 21, 2020

Founded in 2000, Abe and Christina Ng wanted to give Miami something it didn’t have at the time – a neighborhood Japanese restaurant for sushi lovers that served delicious fresh food at good prices. “Sushi Maki is a true family affair. ” Junction is also bringing more than 125 new jobs to the local community.

Brewery 113

Brewery Design Food Supply Equipment 113