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Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Opening a Restaurant: Steps to Take and Common Pitfalls to Avoid

Modern Restaurant Management

Draft a Business Plan Business plans are documents that contain all the necessary information surrounding your restaurant and how it will operate. The business plan will become your go-to document when you run into operational problems and will guide you through turbulent times.

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Restaurant Operations Management: A Guide for Restaurant Owners

ChowNow

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Front-of-house teams need clear expectations, strong training, and a service mindset that ensures guests feel valued.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

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Franchise Compliance Guide: Laws + Agreements

7 Shifts

The FTC Rule largely pertains to franchisors supplying prospective franchisees with a franchise disclosure document – a document from franchisors providing 23 key information points to franchisees regarding need-to-know information about the business. These points include: Initial fees. Trademark rules. Franchisee's obligations.

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How Restaurants Can Emerge Stronger

Modern Restaurant Management

When navigating regulatory requirements – which are often proving to be inconsistent and reactionary – and balancing guests’ anxieties about returning to old habits like dining out, restaurant owners and managers need to respond with agility. The best way to do this is by clearly documenting the decision-making process.

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How to Manage Multiple Restaurants and Locations

7 Shifts

Whichever way you go, remember that for every new restaurant you open, you'll need to conduct any necessary market research and document your planning process with a business plan and a feasibility study. Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Developing a New Concept.