Modern Restaurant Management

SEPTEMBER 30, 2020

13 percent said it was because they now prefer takeout/delivery. The importance of making guests feel comfortable. Takeout and delivery: a fast-growing and critical component for restaurant success. Most important factors when it comes to the takeout and delivery. Incentivize guests to choose your restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

SEPTEMBER 16, 2024

Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. I recognize that for a guest encounter to be exceptional, it starts with understanding and exceeding customer expectations at every touchpoint. That is the power of empowerment.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Goliath Consulting

DECEMBER 6, 2020

Off-premise dining, such as take-out, curbside and delivery, have grown significantly this year as quarantines, restrictions and mandated shutdowns forced restaurant owners to look for alternative ways to cover the loss of in-dining sales. The demand for drive-thru services has also grown because of the pandemic.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Expanding mobile ordering and contactless pick-up or desk delivery. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 30, 2021

“As many companies look to create a new normal for employees, Church’s has chartered a course that focuses on sustaining our team members and securing the continuity of our business,” said Karen Viera, Chief People Officer for Church’s Chicken. ” Curry Up Now Adds Incentives LTO. . "We

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

SEPTEMBER 23, 2020

To support and empower food brands, manufacturers, restaurants, and other industry stakeholders in the UK, Tastewise has accelerated growth, adding localized data of 183K restaurants and delivery menus, over 2.8B social interactions, and 1.2M online recipes. By 2022, it’s expected to more than double to $11.6

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JULY 1, 2020

Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Even as people head back into restaurants, the increased interest in takeout and delivery is here to stay. Of all closures on Yelp,17 percent are restaurants, and 53 percent of those restaurant closures are indicated as permanent on Yelp.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Restaurant365

MAY 22, 2020

As states begin to lean toward an incremental reopening of restaurants, optimizing your restaurant’s staffing is one of the most cost-effective practices you can utilize to maximize your staff’s productivity to best position your business for a successful financial recovery. Conclusion. Schedule a demo today. WATCH THE WEBISODE.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Black Box Intelligence

DECEMBER 2, 2021

Delivery For Restaurants: What Operators Need to Know Now. Incorporating delivery for restaurants has become an essential component of doing business. Delivery exploded during the pandemic, and some operators are even exploring designing their buildings for off-premise sales. Current trends in delivery for restaurants.

Delivery 98

Delivery Operations Customer Service Food Order 98

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When in January 2017.

Waste 253

Waste Food Leadership Customer Service 253

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. Recruitment costs in food services rose by 13.10 The year-over-year increase of 21.64 billion in 2024.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Paper Chase Accountancy

MAY 21, 2025

Key Takeaway | Two Guests, Two Strategies — and a Growing Divide Operators are navigating a tale of two diners: the value-seeker and the experience-driven loyalist. This is leading to very different strategies across the board, and the winners are the ones who know exactly which guest they’re building for. Strong Taco Bell U.S.

2025 52

2025 Guest Recovery Franchise Franchising 52

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

BOH 148

BOH Back of House Front of House Employee Relations 148

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed. Average Check.

Guest Recovery 98

Guest Recovery Point of Sale 2021 Fine Dining 98

The Restaurant Times

MARCH 8, 2022

Takeout and delivery are insufficient. In the recovery stage, your key efforts ought to include modifying operational processes, reactivating consumers to bring them back into restaurant dining rooms, adjusting menus to suit shifts in customer habits and preferences, and expanding your delivery capabilities. Source: CNBC.

Design 52

Design Guest Recovery Fine Dining Food Safety 52

The Restaurant Times

OCTOBER 29, 2020

Santamaria London helps its clients strategically navigate the market & commercially drive footfall, traffic, engagement & ongoing sustainable operations. . It is important to let the guests enjoy the experience, so among other things, the food presentation has to be amazing. ‘Add a surprise element to delight the guests.

Kitchen Safety 40

Kitchen Safety Operations Guest Recovery Food Safety 40

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. billion in an all-stock transaction that brings together two top players in third-party delivery, Uber will acquire Postmates. Uber To Acquire Postmates. 350,000-1 million. $1-2

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. IBISWorld , 2022) Food service delivery space will grow to $174.3 The Corona pandemic sped up an already fast-track trajectory of the food service delivery segment. Statista F&B Delivery App Downloads , 2022).

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. " Remarkable Resiliency.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

DECEMBER 14, 2020

With a continued focus on off-premise dining, US Foods also recently launched Promoting Delivery and Ghost Kitchens, which focuses on ghost kitchens and how to stay in front of diners during the winter season and beyond. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. ” Drive Kindness.

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Ease of use (18.6

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

DECEMBER 31, 2020

Chinese American cuisine had delivery down way before it became popular. Chang’s To Go delivery-only locations by end of 2021 and we anticipate more growth from other smaller chains to come. East Palo Alto, CA) offers Fitness guest rooms with integrated smart Tonal all-in-one fitness system with personal trainer. ?

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. This will also help better surface if a business is offering takeout, delivery and curbside pickup. Through a QR code, guests can easily scan the code and join the waitlist through Yelp.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Compared to six months ago, there has been an increase in frequency of consumers ordering take out/ delivery, with 39 percent order more than three times in the last two weeks. In fact, 67 percent of all SMBs fear that inflation will hurt their recovery. Consumers Still Cautious.

2021 504

2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer. Sales Momentum Reversal.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. “We know that seismic changes continue to take place within the food and media industries.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

AUGUST 28, 2020

Today, her success has finally proven to her parents that cooking is a viable and sustainable career for women. As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. LifeOrDeathRecipe Challenge.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. Third-party Delivery Services. Customer Acceptance of Delivery Fees.

2020 487

2020 Franchise Franchising Food Order 487

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

FEBRUARY 25, 2021

But a few short weeks would change everything, from in-person dining to supply chain access to consumer standards regarding health, safety, and sustainability. First, a pivot to e-commerce sales helped to facilitate online orders, deliveries, and curbside pick-up.

Guest Recovery 446

Guest Recovery Online Ordering Retail Point of Sale 446

Modern Restaurant Management

MARCH 1, 2022

We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” percent, and it’s clear that net sales performance was sustained by average check growth. Restaurant Delivery Consumer Trends.

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458