Modern Restaurant Management

MAY 29, 2025

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. Customer feedback. Restauranteurs can also utilize QR codes as a channel to link customers directly to their business calendar.

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Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. Drives market share growth – The fast-food industry is made up of several large competitors and many smaller brands. Fluent devices are ideal because they speed up processing and entertain audiences.

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Advertising Take-out Marketing Social Media 522

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

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Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

NOVEMBER 7, 2023

They want engaging content that keeps them entertained. Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store.

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Marketing Social Media SEO Front of House 508

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” Move over “swicy.”

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Beverage 2025 Fine Dining Guest Recovery 450

The Rail

FEBRUARY 7, 2025

Video marketing is an essential tool to captivate audiences, drive foot traffic, and win the fierce battle for online attention. Taking it a step further than high-quality images , video marketing taps into the sensory appeal that text and photos cant achieve. Remember the days of beautiful dinner images on Instagram?

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Marketing Serving Loyalty Program Social Media 130

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. This opens up a vast new way for both online and offline marketers to engage consumers, in turn driving up response and revenues. Voice makes it the ultimate hands-free experience.”

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Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

DECEMBER 14, 2022

Robots are quickly becoming an integral part of the restaurant experience in both the dining room and kitchen. Food preparing robots are helping restaurants execute cooking tasks more efficiently, shaving valuable seconds off the time it takes for an order to reach a customer. Robin Zheng.

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Front of House Customer Service Customer Experience Entertainment 450

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously.

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Customer Experience Entertainment Customer Service Transportation 472

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

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Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Upgrade Your Takeout Experience. Delivery is still all about the guest experience and your value proposition. Differentiated Dining.

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Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Modern Restaurant Management

AUGUST 8, 2024

Attracting and Retaining Customers The building block of any digital operation is internet services, and Latino SMBs understand this well. Many restaurant and bar owners are leveraging this additional speed and capacity to add or upgrade TV or entertainment streaming services.

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Small Business Entertainment Customer Service Technology 462

Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

AUGUST 11, 2020

Here are a few tips your restaurant can use to take advantage of the virtual event trend: Live Entertainment. Does your venue host live entertainment such as bands, DJs, or comedy? You can experiment and then look into purchasing more professional equipment as your virtual offerings expand. Trivia Nights.

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Events Entertainment Food Supply Equipment 531

Modern Restaurant Management

FEBRUARY 11, 2020

It’s no secret that loyal customers drive more business at a lower cost than first-time guests. But how can you create restaurant regulars in this competitive market? Consider the five points below when cultivating a world class experience for your customer. Provide a Consistent Experience.

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Customer Service Customer Experience Entertainment Small Business 414

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. Bar owners want customers to understand the theme of the space when they first walk in.

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Technology Sports Entertainment Customer Experience 419

Modern Restaurant Management

FEBRUARY 20, 2020

The best part is that, when used correctly, your customers will start to do the work for you by liking, tagging, and interacting with your account. This is extremely important because when a hungry customer searches Instagram for “pho,” you want to show up on that search. Monitor and Interact with Customers on Social Media.

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Social Media Customer Experience Certification Entertainment 515

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JUNE 28, 2022

ESOMAR-certified market intelligence and research firm, Future Market Insights , states that technological advancements in robotics has led the food manufacturers to reconsider their orthodox human-based manufacturing operations and switch to robotics. Robotic Pizza at Picnic. million raise back in May 2021.

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

DECEMBER 10, 2020

We still want an experience and ambience. Consumers are online watching cooking videos, sommeliers, and educational videos to entertain themselves in some form. For example, restaurateurs should be looking for ways to bring together culture, dining and education for those that have eternal style and are hungry for entertainment.

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Education Entertainment Social Media Sustainability 493

Modern Restaurant Management

JANUARY 19, 2023

In smaller markets, your cuisine might be enough to set you apart. Creating a menu concept that is unique and memorable is one way to make a meal into an experience. Designing Your Experience Around a Concept Providing diners with a concept menu and atmosphere are huge steps toward standing out in your market.

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Food Customer Experience Social Media Food Order 450

Modern Restaurant Management

AUGUST 21, 2020

One key finding: restaurants that create a kid-friendly experience will make parents feel safer and more excited about taking their kids out to eat. These items are now more important than ever in restaurants because, as parents told us, they feel better knowing that there’s entertainment to help keep kids safe at the table.

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Food Safety Entertainment Take-out Employee Relations 539

Modern Restaurant Management

DECEMBER 17, 2019

Eatertainment is defined as “a guest experience that involves food and/or beverage dining before, after, or during other activities.” ” The “eatertainment” concept emerged in the early 2000s due to the rise of the experience economy, as mostly millennial consumers prefer experiences over products.

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Entertainment Customer Experience Seating Sports 442

Modern Restaurant Management

FEBRUARY 23, 2021

Focus on creating extraordinary experiences that raise the bar in your community. It is loyal customers who will stand by your restaurant through the hard times, provided you treat them with respect and always make their dining experience your top priority. Support Your Staff. What can we do today to make it better?”

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Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

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Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

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Social Media Email Marketing Customer Experience Events 130

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. Brands should first examine their customer journey and pain points.

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Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JULY 16, 2020

All it takes is an Internet connection, a bit of marketing savvy, and these expert tips. YouTube : Where people from all demographics go for videos that range from instructional to entertaining. Social media marketing isn’t exactly a no-brainer, but it doesn’t have to be complicated either.

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Social Media Coupons Download Entertainment 505

Modern Restaurant Management

JULY 10, 2024

Among the reasons restaurants fail (poor location, inadequate marketing, lack of staff and inventory control, uninspired menu, unreasonable pricing), customer theft is rarely on the radar. ” Some restaurateurs consider this the price of doing business – even a form of marketing.

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Back of House Fine Dining Take-out Social Media 491

Modern Restaurant Management

OCTOBER 6, 2022

So, you can attract new customers and encourage existing ones to stick around for a bit longer with happy hour promotions. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. By offering a discount, you'll encourage customers to order more and stay longer.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. . “I found inspiration on my travels.

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Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

DECEMBER 13, 2024

People are ready to embrace dining as an experience again, seeking spaces to gather, connect, and celebrate. While bold new flavors will shape menus, the real revolution lies in creating memorable experiences that reconnect us with each other and the world around us. The food industry is meeting that demand in bold and exciting ways.

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2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

FEBRUARY 17, 2020

Yelp introduced Yelp Store Visits (YSV) to measure how online activity on Yelp drives physical store foot traffic, and launched Showcase Ads, a new video-centric format that allows national marketers to feature in-season promotions and to tell their brand story more effectively. Spark Foundry?. Showcase Ads : ?

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Sports Point of Sale Entertainment Customer Experience 383