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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” ” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees.

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SpotOn Named to Fast Company’s Most Innovative Companies List 2024

SpotOn

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins. The international award is open to businesses around the world.

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Five Reasons Why QR Code Menus Aren’t Going Away

Modern Restaurant Management

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

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The 10 Best Bits of Advice We Heard on Season 1 of the Restaurant Growth Podcast

7 Shifts

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. It's, it's definitely more true now than it ever has been. This newfound attention can bring people to your website or reservation pages, and into your seats.

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The Fine Dining Definition And What Its Experience Should Feel Like

The Restaurant Times

Fine dining is an all-encompassing experience that includes elegant and sophisticated services as well as the highest-quality food. When compared to a casual dining restaurant, fine dining offers an experience that is of better quality and exclusivity. A Fine Dine Experience And Its Features. Seating Layout .

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Expected Effects of the COVID-19 Pandemic on Restaurants

Modern Restaurant Management

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurant owners have learned that such data is a priceless resource for improving customer relationships and, ultimately, increasing profits.

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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

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