Sling

JUNE 5, 2020

Your team’s schedule is the cornerstone on which you build their work experience. Similarly, clear communication with all your employees fosters a strong team and keeps everyone in the loop about employee performance, inventory, standard operating procedures , customer satisfaction , and your business as a whole.

Definition 88

Definition Employee Relations Recruiting Communication 88

7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! Did you know that over 35% of restaurant customers in the U.S. Many of these diners even use these social platforms to pick and choose their next dining experience. Write a Marketing Plan.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

7 Shifts

OCTOBER 28, 2021

Not surprising, as it has been reported on consistently, recruiting employees is the top concern for restaurants in fall of 2021, after Coronavirus shook up our economies and our definitions of success. Let's break down the various steps where restaurant technology can dramatically improve would-be employees' experience. Surprising?

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

Culinary Cues

MAY 21, 2023

In fact, the term “social media” is a misuse of the intended definition. So, the definition of family, friends, team, and belongingness may no longer apply. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining.

Technology 335

Technology Social Media Back of House Front of House 335

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” ” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees.

Operations 177

Operations Mobile Ordering Customer Experience Online Ordering 177

7 Shifts

APRIL 15, 2020

Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Try to find a dedicated place for customers where they can park safely and pick-up the food. Customers can leave a note through text or on the phone describing the car and plates.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

The Restaurant Times

FEBRUARY 19, 2022

Fine dining is an all-encompassing experience that includes elegant and sophisticated services as well as the highest-quality food. When compared to a casual dining restaurant, fine dining offers an experience that is of better quality and exclusivity. A Fine Dine Experience And Its Features. Seating Layout .

Fine Dining 52

Fine Dining Definition Fast Casual Customer Experience 52

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. It allows businesses to engage with current customers and help build organic brand ambassadors while also serving up content in front of new customers.

Marketing 199

Marketing Social Media SEO Front of House 199

Modern Restaurant Management

JANUARY 23, 2024

It’s definitely a big and bold move to make for any brand, but with full faith in their new direction, I’m sure they will see success. Reinvesting in the design and atmosphere of stores will not only captivate loyal customers, but attract brand new ones, which is the name of the game. Were you surprised?

Leadership 98

Leadership Consumer Goods Customer Experience Franchise 98

Modern Restaurant Management

NOVEMBER 3, 2022

Sometimes customers will naturally come to your Google My Business profile and drop you a review – especially if they had a negative experience. But you’re missing out on a ton of opportunity if you’re not asking your customers for a review of your product or service.

Email Marketing 199

Email Marketing Customer Service Website Management Customer Experience 199

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. There may be more reasons, but these are the most common.

2022 375

2022 Food Truck Merchandise Point of Sale 375

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Open for Business

APRIL 9, 2024

That’s the definition of loyalty. They also serve as brand advocates, spreading their positive experiences to friends and family. Four examples of customer loyalty programs When it comes to customer loyalty programs, what works for one restaurant might not work for the next. Use your findings to optimize your menu.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. Scanning these barcodes lets customers view menus, order and pay on their mobile devices—this reduces physical interactions to keep diners and employees safe. Technology in the Restaurant Industry.

Mobile Ordering 199

Mobile Ordering Social Media Online Ordering Customer Service 199

EATER

APRIL 18, 2024

Illustration by Michael Hoeweler ; Collage by Lille Allen Cash app notifications have a way of testing the definition of hospitality Welcome to Rules of Consumption, a column where Eater staff writer Amy McCarthy answers any and all questions you have regarding dining etiquette. Have a conundrum? Email advice@eater.com for answers.

Hospitality 128

Hospitality Customer Experience Definition Pricing 128

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. From staff to customers to suppliers, I was able to foster so many relationships on a daily basis.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

FEBRUARY 5, 2021

In his book Setting the Table: The Transforming Power of Hospitality in Business , restaurateur Danny Meyer outlined his low-tech-process of keeping up with his customers’ preferences and things about them to remember and personalize their experiences. My life has definitely gotten more organized and easier,” he says.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. In 2019, diners spent $81.30 on average during Sunday's game. But how do you stand out?

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. I think that’s definitely part of it. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher.

2024 199

2024 Online Ordering Website Management 2023 199

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 186

2022 Hospitality Loyalty Program Point of Sale 186

Modern Restaurant Management

JULY 13, 2023

In the ultra competitive landscape of bars and restaurants, providing unique and unforgettable experiences for your patrons is crucial. Imagine captivating your customers with larger than life visuals, immersing them in the heart of the action and creating an atmosphere that keeps them coming back for more. The “WOW!”

Sports 88

Sports Social Media Customer Experience Entertainment 88

Modern Restaurant Management

APRIL 4, 2024

She dives into the real definition and actions required to achieve sustainability from the environmental to the societal to the economical. People become evangelical when they have a transformative experience. Actions like waste reduction are actually cost savers.

Sustainability 192

Sustainability Book Waste Food Supply 192

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize.

Customer Service 236

Customer Service 2022 Food Order Delivery 236

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

Front of House 215

Front of House Kitchen Safety Customer Service Point of Sale 215

EATER

OCTOBER 11, 2023

Lille Allen/Eater A former fine dining server dishes on how the flambé, a dying convention of French haute cuisine, became the ultimate tableside flex I can feel sweat soaking through the armpits of my $5,000 Tom Ford suit and a nagging itch along the starched collar of my custom-fitted tuxedo shirt. Flambés can actually be very dangerous.

Fine Dining 130

Fine Dining Mobile Ordering Dine-in Definition 130

Modern Restaurant Management

NOVEMBER 13, 2023

Meanwhile, restaurant owners and operators grapple with an influx of customer confusion, loss of trust in their business and missed sales. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. 99-cent fee is enough to deter many customers.

Point of Sale 120

Point of Sale POS Back of House Customer Service 120

Modern Restaurant Management

MAY 12, 2023

He made sure to recognize customers and address them by name and remember their orders. This attention to detail has been rewarded with a 75-percent customer return rate at the fine fast-casual brand. Jacquet now want his franchisees to learn from his example and keep conne[link] to their customers and community.

Franchise 98

Franchise Franchising Customer Service Fast Casual 98

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Following are some of the major restaurant trends to watch out for in 2022.

2022 216

2022 Customer Service Online Ordering Website Management 216

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurant owners have learned that such data is a priceless resource for improving customer relationships and, ultimately, increasing profits.

Allergens 204

Allergens Fast Casual Online Ordering Food Safety 204

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. A recent Deloitte report says 60 percent of guests indicate that a positive experience will cause them to dine at a restaurant more frequently. Meeting or Exceeding Customers’ Needs.

Fast Casual 162

Fast Casual Food Safety Loyalty Program Customer Experience 162

Sante

DECEMBER 8, 2020

Here are the top five things to focus on when streamlining your kitchen operations to improve your restaurant experience and achieve your overall goal of making customers happy. After all, customers can taste the difference between a happy kitchen staff and an unhappy one. Kaitlin Keefer, Editor/Square. A TOP-TIER TEAM.

Front of House 130

Front of House Operations Back of House POS 130

SpotOn

MARCH 19, 2024

By significantly reducing the time between when a customer arrives at a restaurant and when they receive their order, the Seat & Send solution enhances satisfaction for diners while improving operational efficiency and increasing profits for restaurants. The international award is open to businesses around the world.

2024 98

2024 Innovation Email Marketing Point of Sale 98