Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce. SpotOn Secures $60M Funding. SpotOn Transact, Inc.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

FEBRUARY 16, 2023

XO Marshmallow brand co-founders Lindzi Shanks and Kat Connor created their handmade gourmet confections in their home kitchens before expanding from digital direct-to-consumer to include a café and a separate production and shipping space. Never, ever underestimate the value of a good team. They want to feel heard.

Sustainability 460

Sustainability Social Media Customer Experience Consumer Goods 460

Modern Restaurant Management

MAY 5, 2022

While high stock prices of crypto companies like Bitcoin grab headlines, they are gaining traction with consumers since blockchain technology helps make transactions easier without needing an intermediary such as a bank or credit card company. For both restaurants and consumers, false reviews are a problem. Authentic ratings.

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Serving Loyalty Program Food Supply Point of Sale 472

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B. Is It Worth It?

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Certification Fast Casual Government Front of House 221

Modern Restaurant Management

JUNE 27, 2025

A Dilemma of “Super Size” Proportions Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of “super size” proportions. AI and Guest Trust SOCi’s 2025 Consumer Behavior Index (CBI) sends a clear warning to restaurant CMOs and digital marketing leaders.

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Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MAY 7, 2021

“Our guests continue to demand access to truly healthy and delicious food and beverage products are served with smiles and speed." ” Understanding that sustainability requires partnership throughout the supply chain, Burger King are partnering with The Coca-Cola Company and Kraft Heinz to bring these initiatives to life. .

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

EATER

MAY 14, 2025

Whether served raw on the half-shell, chargrilled, or Rockefeller style, theres no denying the briny appeal of a perfect fresh oyster. At places like the Lonely Oyster in Los Angeles, you could pay as much as $6 for a sustainably sourced Blue Pool oyster pulled from the waters of Hama Hama, Washington. The raw bar is getting pricier.

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Pricing Equipment Consumer Goods Bar 277

Modern Restaurant Management

APRIL 21, 2022

This is just one of the questions restaurants are tackling in their focus on sustainability. Whether they’re trying to cut down on gas emissions due to repair calls, become more energy efficient, or keep more equipment out of landfills, restaurants are finding creative ways to foster sustainable practices.

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Sustainability Food Truck Equipment Consumer Goods 294

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Rethinking the Consumer-Facing Footprint.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

FEBRUARY 1, 2022

Technological advances are becoming table stakes for this long-term business channel, with more than eight in 10 operators saying the use of technology in a restaurant provides a competitive advantage, and a good proportion of operators plan to ramp up investments in technology this year.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

DECEMBER 21, 2021

To position themselves for sustainable growth, restaurants must respond quickly. Brands have been pushing aggressively for higher levels of digital adoption, which provides access to first-party customer data and a lower cost to serve. Improve Back-Office Processes. Streamline Kitchen Operations.

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Supplies Point of Sale Back of House Customer Experience 491

Modern Restaurant Management

OCTOBER 8, 2021

Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. Capturing as much information as possible can serve as evidence when fighting unwarranted disputes.

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Mobile Ordering Online Ordering Front of House Customer Service 499

Modern Restaurant Management

MARCH 11, 2025

When the pandemic shifted consumer behavior overnight, off-premise became mission-critical, and at Olo, we were grateful to support restaurants as they navigated unprecedented challenges. Now that need is less, so I'm finding other ways to help my neighbors, who have been so good to me all these years.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 11, 2025

Guests are looking for restaurants that align with their values, and we’ve seen that when you provide high-quality options that people feel good about eating, they keep coming back. Instead, we partner with responsible avocado oil and olive oil producers who use regenerative practices for a more sustainable, transparent food system.

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Social Media 2022 Sourcing Menu 251

Modern Restaurant Management

DECEMBER 10, 2020

Consumers are online watching cooking videos, sommeliers, and educational videos to entertain themselves in some form. In another example, the pandemic has underscored for many just how precious good health and healthy living are. Clean eating meets a clean lifestyle with sustainable farming, wellness and clean products.

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Education Entertainment Social Media Sustainability 493

Modern Restaurant Management

APRIL 8, 2020

A trendy cocktail and beverage selection can truly transform an event and now is a good time for event planners to recalculate and learn about trends so they will be prepared and armed with knowledge when businesses are back up and running. So, what do you serve instead? Sustainability.

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Events Beverage Recycling Seasonal Menu 474

The Rail

APRIL 14, 2025

By Tracie Johnson, Contributor Running a restaurant requires more than just a good idea, a great menu, and determination. Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Restaurant Business

JANUARY 13, 2023

Over the last several years, dramatic shifts in both the restaurant industry as well as consumer priorities have changed the way operators run their businesses. Innovative products made with sustainable ingredients have proliferated across various segments for a number of reasons.

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Sustainability Operations Food Supply Consumer Goods 263

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). The third annual Good Food Restaurant Scorecard ranks the top 100 restaurant chains in the U.S.

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Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

AUGUST 12, 2020

While changing the menu will yield cost savings, the good news is that this operational change is not likely to significantly deter customers. Adopting the right technology can help restauranteurs drive traffic, boost revenue and sustainably resume operations. ”

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

MAY 8, 2023

Diners Are Financially Squeezed Economic pressure has consumers trading down in terms of where they are spending their dining dollars. Savvy restaurant franchisees should be looking at fast casual brands to meet this consumer where they are. You can deliver a superior product at the speed consumers want – in good times and bad.

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Fast Casual Casual Operations Consumer Goods 413

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 9, 2020

Had you only looked at the foot traffic data for the first two months of 2020, you might have been tempted to declare—and not without good reason—that it was shaping up to be a banner year for brick-and-mortar establishments. So what are some of the best things you can do to sustain your business during the pandemic?

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. Don’t be afraid to increase price.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

FEBRUARY 7, 2024

They drive the demand for clean labels, responsibly sourced ingredients and sustainability. According to a National Restaurant Association Show presentation, Gen Z consumers care more about authenticity, convenience and aesthetics than price value. Gen Z demands transparency and ethical practices in the food industry.

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Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Perfect Daily Grind

FEBRUARY 25, 2020

And businesses that don’t serve these risk losing out to competitors. But which cold and sparkling drinks should you be serving? Why Serve Cold & Sparkling Drinks? This is particularly true of younger consumers. Serving nitro coffee on tap. Which Drinks Should You Serve? Let’s take a look. Menu Variety.

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Serving Beverage Café Consumer Goods 209

Modern Restaurant Management

FEBRUARY 27, 2020

The report is an authoritative look at the industry and its challenges and opportunities based on a range of national surveys of restaurant owners, operators, chefs and consumers. Consumers will continue to be the driving force in the economy, buoyed by a healthy labor market and strong household balance sheets.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

JUNE 24, 2024

The rising cost of ingredients and an ongoing commitment to sustainability is the driving force behind the Low-Waste Menu trend which encourages resourcefulness to reduce waste and maximize ingredient usage. With guests and operators both being cost-sensitive, what are some tips for being on trend, but still providing good value?

Seasonal Menu 470

Seasonal Menu Social Media 2024 Waste 470

ChowNow

FEBRUARY 12, 2025

Consumer behavior is constantly evolving. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. Consumer insights: Beyond the basics, think about why people dine at your restaurant. Diners dont choose restaurants the way they used to.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 21, 2020

The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. All restaurants will need to understand their consumer and know the new customer journey better than ever before.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

FEBRUARY 13, 2023

When we set out to found Conscious Hospitality Group and our flagship brand, Just Poké, we embraced the values most important to us – sustainability, and people being at the forefront – that we dreamed of implementing when developing our first business plan years ago.

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Recruiting Compost Sustainability Consumer Goods 449

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” “This allows us to serve more guests per employee than a traditional full-service restaurant. Our servers have the capacity to serve a significantly increased number of guests.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

DECEMBER 20, 2023

With growing awareness of climate change and sustainability, some restaurants were seen as lagging in adopting eco-friendly practices and minimising their carbon footprint. It's also a time for increased flexibility as restaurants are forced to do more, meet more needs, serve more audiences and create more compelling content.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MARCH 3, 2023

The report is an authoritative look at the industry and its opportunities based on a range of national surveys of restaurant owners, operators, chefs, and consumers. These investments are anticipated mostly in the order and payment space, rather than automated systems or robots that prepare and serve food.

2023 508

2023 2022 Consumer Goods Point of Sale 508