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During onboarding, communicate expectations clearly, such as the number of shifts per week, roles and responsibilities, dress code, and your policy on shift changes or calling out. Make sure your managers know that seasonal team members deserve the same support and recognition as full-time staff.
Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Focus on: Verifying Pay Rates : Confirm all employees’ wages comply with 2025 minimum wage and overtime regulations, adjusting rates for tipped employees and salaried managers as needed.
Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.
There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By
Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything. Texts with the highest engagement have no more than 20 words.
Accurate inventory management is crucial to running a successful business because it directly impacts a company’s bottom line and is key to maximizing profits. Built by a former Subway franchisee, GoVentory automates the inventory management process by utilizing GS1 Standards to achieve optimal supply chain visibility.
For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. You won’t need to reference external sources if your own standards go above and beyond the requirements. Communicate Standards and Keep Everyone in the Loop.
What can restaurant owners and managers do to better engage workers and increase retention in the long run? 1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed.
” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? Policy Violations : Reference the specific handbook policy that was violated. See attached write-up from [manager name].”
Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.
If enacted, it could change how teams are paid, how tips are reported, and how restaurants manage compliance, possibly as soon as 2026. If passed, it will require thoughtful implementation, clear communication, and some system updates to ensure compliance. Cross-reference POS data, employee tip logs, and payroll reports.
Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.
Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. Regular check-ins, mentorship, and open communication can help new employees feel invested from day one. Use early setbacks as learning opportunities.
To learn more about the mural progran's history and the impact of the brand's art-forward design approach, shedding light on how these unique visuals foster genuine connections with their customer base, Modern Restaurant Management (MRM) magazine reached out to Seth Larsen, the company's Chief Relationship Officer.
It can help improve restaurants’ transparency, validation, verification, and communication, driving key performance indicators (KPIs) like increased customer satisfaction, trust, and loyalty. AI systems can ensure transparency and enable restaurant managers to track the movement of their ingredients throughout the entire supply chain.
When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. It’s also critical to have equipment that is well cared for and cleaned correctly on a regular basis.
For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.
For example, the website of a pizza place in New York might include key words like “best New York pizza” and references to local landmarks such as “in the heart of Times Square.” A Customer Relationship Management (CRM) system is key to helping restaurants stay connected to their customers and improve profitability.
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.
But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.
Crisis communication plan. This will be a visual cue to customers that management takes their responsibility to provide a clean, safe environment very seriously. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. Impact on employees.
Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go. Exclusions and Endorsements — These terms refer to what restaurant and bar owners are covered for — and what they are not.
But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. There are sections to remember and availability to reference. Shift trades need to involve a separate thread with a manager, meaning more room for error and more time spent on tedious duties. Ready to ditch the spreadsheets?
Soft-skills, defined by the Oxford Dictionary as “personal attributes that enable someone to interact effectively and harmoniously with other people”(3), will be more important than ever, and managers with a long-term vision for their restaurant are using this time as an opportunity to build and strengthen their team. Situational Leadership.
Why restaurant managers should use them. How to communicate with staff after performance reviews. A restaurant employee evaluation form is used by restaurant managers during performance reviews to assess how well staff members do their jobs. Why should restaurant managers use employee evaluation forms?
It can be stressful to manage a growing catering business without relying on technology. there will be logistical challenges in trying to keep track of every detail without a business management software. Serves in 15 cities, see reference: • Connects employees in office buildings with local restaurants. INVEST IN TECH.
Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.
Essential to calming the storm is communication with your customers. Most importantly, management and ownership must be visible. Let customers know who is behind the brand and that you are a part of the community struggling to get through this unprecedented time. Make sure your communications with staff are reassuring.
How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? I have thanked that manager (in my heart) countless times for that advice over the years. This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career.
So, wouldn’t it be safe to say that if you can manage a kitchen – you can manage any kitchen? There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. The answer is emphatically – no.
A lack of communication is possibly the most overlooked problem affecting the supply chain. Even though the ability of supply chain actors to interact has vastly improved as technology has progressed, the sector continues to face numerous issues due to lack of communication due to the fragmentation of the food system and the supply chain (4).
Communicate with Customers on Social Media. UGC refers to photos, videos, and other types of content your visitors create with mentions of your restaurant. Despite the significant number of communication channels, email marketing isn’t as outdated as it may seem. Meet your guests on social media.
Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.
In 2018, when China stopped accepting plastics and recycling from the US, waste management professionals wondered whether the recycling industry could survive the loss of a major market for America’s commodity scrap. Management commitment to “source separation”—i.e. Two years later, the verdict is in.
But it will help get employee-manager relations off on the right foot, and show new staff they have the training and support from their team to learn and grow. Tie it in with your expectations of staff and highlight that top performers may have the chance to progress to management positions. Okay, that might be a stretch.
Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. These features help ensure a safer and more efficient workflow.
A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.
Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. COMMUNICATE. The best leaders shine as great communicators. CATCH PEOPLE DOING SOMETHING RIGHT.
Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. If you see yourself managing a team and overseeing operations, the path of a restaurant manager may be fulfilling. What do restaurant managers do? As of 2024, they make around $26.42
There is no other visual that can communicate as effectively and quickly as video. In fact, 65 percent of small businesses use email to communicate with their clients. It literally refers to the idea of adding videos to your email campaigns. Video email marketing makes a lot of sense.
For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. The term ‘restaurant operations' refers to the process by which a restaurant is run. Operations Management. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Improvement Tips.
But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. There are sections to remember and availability to reference. By using employee scheduling software , such as 7shifts, managers can save up to five hours every week. Communication breakdowns. was a pain.
I was working as an assistant manager at a small business for a few years at that point, so I had a lot of experience of doing a little bit of everything in a small business, and I really wanted to open a business, but I didn't have anything to sell, so it worked out well.” Communicating the new schedules was another logistical nightmare.
Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Proper Team and Labor Management Tools. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations.
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