Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

MAY 28, 2025

In addition to maintaining a healthy fraud prevention and management posture for their business, restaurant owners should stay up to date with the latest AI developments, especially as it relates to fraud tactics within the food and beverage industry. How should operators train their staff to look for signs of fraud?

Employee Relations 251

Employee Relations Beverage Customer Service Food Order 251

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Increased waste (and related costs ). To increase order accuracy, your restaurant should: Prioritize training. Shift that mindset. Implement software.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Employee well-being. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Customer well-being.

FOH 507

FOH BOH Employee Relations Food Safety 507

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Employees also worry about the level of cleanliness at their workplace.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation. Meeting New Expectations.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

MARCH 31, 2025

Clear communication during negotiations ensures both parties are aligned and lays the groundwork for a smooth and successful transition. By anticipating potential issues—whether related to health and safety laws or labor regulations—you can keep your restaurant acquiescent and avoid costly disruptions in the long-term.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

Modern Restaurant Management

OCTOBER 9, 2023

In today's workplace, the significance of addressing employee mental health has become increasingly crucial. The well-being of employees directly impacts their productivity, engagement, and overall satisfaction. Offering Mental Health Benefits To support employee mental health, employers can offer a range of mental health benefits.

Employee Relations 492

Employee Relations Workshop Education Insurance 492

Modern Restaurant Management

NOVEMBER 29, 2023

That’s where public relations comes in. Through media relations, PR can cultivate relationships with media members for your restaurant. Media training from PR pros will prepare you to conquer any interview. Prepare for a Rainy Day No matter how well-run your restaurant is, things can go wrong.

Social Media 493

Social Media Employee Relations Food Safety Customer Service 493

Modern Restaurant Management

OCTOBER 19, 2020

” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. When consumers venture out to restaurants, they want to see tables separated by at least 6 feet, employees cleaning constantly, and everyone wearing masks onsite.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Modern Restaurant Management

JUNE 17, 2020

If you are one of the businesses that has been lucky enough to receive a small business loan through the Coronavirus Aid, Relief, and Economic Security (CARES) Act (or otherwise have been able to secure alternate financial backing), you may have been able to retain many of your employees and maintain business continuity in the interim. [1].

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

APRIL 8, 2020

One former Darden back-of-house trainer describes it as a “checks and balances system,” allowing businesses to track where health related problems could have stemmed from. Again, you are providing the guest with more control over their environment and communicating an effort to reduce the spread of germs.

White Paper 531

White Paper Seating Employee Relations Back of House 531

Modern Restaurant Management

JULY 10, 2020

Some of these precautions are normal for any business closed for an extended period, while others are directly related to COVID-19 – with local health departments setting new enhanced safety guidelines. Train Employees to the Written Plan. Documentation is key here noting training dates, times and attendance.

Food Safety 429

Food Safety Certification Employee Relations Restaurant Law 429

Modern Restaurant Management

SEPTEMBER 9, 2020

Following government recommendations is always required but going the extra mile by providing a positive culture with purpose can help your employees feel more invested in protecting customers and your business. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location.

Management 474

Management Management Food Safety Audits 474

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION!

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 508

Insurance Email Marketing Employee Relations Customer Experience 508

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MAY 6, 2020

For restaurants, this means dine-in service will begin again — or will be soon — and more employees will be returning to work. The following is a look at just some of the considerations regarding employees that restaurant owners and managers will need to focus on in the weeks and months to come.

Restaurant Law 459

Restaurant Law Employee Relations Document Customer Service 459

Culinary Cues

SEPTEMBER 14, 2023

Yes, I am talking about your corner restaurant and the employees who work there. TARDINESS OR NO SHOW: If dependability issues slip out of control and an employee is constantly late and has a record of not showing up when expected or scheduled, then it’s time to pay attention. It may or may not be work related, but it does impact work.

Employee Relations 449

Employee Relations Training Fine Dining Take-out 449

Modern Restaurant Management

JANUARY 23, 2023

La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance. Setting Culture Setting the culture is easy, especially when employees already enjoy coming to work, but enlivening the culture has to be figured out on the fly.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution (Guest Relations). COVID-19 is redefining jobs (1).

Leadership 348

Leadership Employee Relations Front of House Communication 348

7 Shifts

JULY 29, 2021

The Key to Communication. Sales per labor hour tracks how much revenue employees are helping bring in per hour worked. 7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. Training, Training, Training … Making Current Staff and Managers Better. Recommendation : Staff it with an employee or be prepared to work the station if you are the owner. Because of COVID, customers notice everything related to sanitation. Table Service.

Customer Service 465

Customer Service Reservations Specials Employee Relations 465

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

MARCH 23, 2022

When it came to employee scheduling, National Coney Island had about as many methods as it did locations. It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck.

Front of House 369

Front of House Back of House Communication Employee Relations 369

The Rail

OCTOBER 30, 2024

Alternatively, if employees use their own vehicles, you may need to implement a reimbursement policy, factoring in mileage, and wear and tear. Accident-related damages can also lead to significant expenses, mainly if the vehicle is involved in collisions while navigating urban environments.

Delivery 130

Delivery Food License Customer Service 130

Modern Restaurant Management

MAY 5, 2021

Community Relations. Train your staff on how it works so they can communicate this powerful message to your customers. Solar power gives you another meaningful way to establish and strengthen your impact on the community.

Employee Relations 579

Employee Relations Food Supply Waste Leadership 579

Modern Restaurant Management

NOVEMBER 15, 2022

Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. This could mean training your staff in stronger upsell, or investing in technology that helps your restaurant operate more efficiently. Ben Brown : Open communication is vital when change is imminent that may impact guest satisfaction.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

AUGUST 27, 2021

Communicate clearly to guests what the policies are. Whether you're in a region where the government has set vaccination policies, or you are deciding your own as a business owner, communication is a key to successful implementation. Give your employees proper training. Understand how to deal with escalated situations.

Restaurant Law 370

Restaurant Law Food Safety Communication Government 370

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 493

Back of House Customer Experience Front of House Customer Service 493

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

AUGUST 26, 2019

Unhappy customers because employees are likely making more mistakes than usual. Hire skilled kitchen staff and train them. Trained kitchen staff who communicate and work well together will deliver food promptly. Ensure waiters are well-trained. A tense atmosphere. Reduced revenue and profits.

Management 408

Management Management Airlines Customer Service 408