7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 2 – Give Employees Training and Education Opportunities. 2 – Give Employees Training and Education Opportunities.

Leadership 473

Leadership Loyalty Program Communication Training 473

Modern Restaurant Management

JANUARY 25, 2024

A flexible workforce education program can start workers on that path. Meeting the Moment through Workforce Education The restaurant industry’s low barrier to entry has long fostered a belief that employees are easily replaceable, but a tightening U.S. Thankfully, the workforce education landscape has evolved.

Education 277

Education Franchising Franchise Certification 277

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Restaurant employees typically apply to make some money to pay the bills while they pursue higher education or other ventures.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

EATER

OCTOBER 21, 2024

Goldman says that though employees are trained to speak on the environmental benefits of plant-based eating, “it’s not as embedded in our cashier training or our interactions with consumers, because we really are focused on positive guest experience.” The environmental mission can come later. without interruptions.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Culinary Cues

MARCH 15, 2021

Just as the restaurant industry evolves, so too must the industry of education. LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? LACK OF REALISM.

Education 587

Education Food Supply Training Communication 587

Modern Restaurant Management

MARCH 6, 2023

Optimizing employee management and centralizing communications holds employees accountable for following health and safety procedures, whether that be ensuring that employees wash their hands properly or designated areas are kept clean.

Audits 470

Audits Kitchen Safety Mobile Ordering Customer Experience 470

Modern Restaurant Management

FEBRUARY 27, 2025

Our goal is to learn as well as educate, uplift, and align with our target communities to coalesce as seamlessly as possible. We provide full training, marketing support, and ongoing guidance to help them succeed. JA: We have strict guidelines, standardized recipes, and regular training.

Franchising 221

Franchising Franchise Social Media Influencer 221

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 443

Social Media Loyalty Program Customer Service Customer Experience 443

Modern Restaurant Management

NOVEMBER 25, 2020

Communicate with Customers and Employees. Communicate often – in person, through social media, during staff meetings, via signage, etc.– – that you’re taking every precaution to keep employees, guests, and your community safe. Prioritize Training. and emergency personnel (e.g.,

Food Safety 554

Food Safety Social Media Food Order Audits 554

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Invest in proper training and certification. Building Trust Through Cleanliness.

Kitchen Safety 490

Kitchen Safety Employee Relations Communication Point of Sale 490

Modern Restaurant Management

OCTOBER 9, 2023

Creating a Supportive Environment Employers should strive to foster open communication and destigmatize mental health discussions. Providing mental health awareness and resilience training to all employees can help promote a supportive work environment.

Employee Relations 494

Employee Relations Workshop Education Insurance 494

Culinary Cues

APRIL 10, 2025

One such awakening is my passion for telling stories, writing, and communicating thoughts with the pen and keyboard. On this day in 2025 I humbly present my third novel a work of fiction that allows me to tell a story through the eyes of a chef. As a 15-year-old I had no business thinking about becoming a chef, but I did.

Travel 350

Travel Blog 2025 Food Order 350

Culinary Cues

MAY 6, 2025

I have long touted the importance of breaking bread and using our skill as cooks to communicate at a different level with people who may agree or disagree with us, but who can find common ground over a well-prepared plate of food. How will you help to bring fresh, well-prepared food to the tables of all people? How will you do that?

Consumer Goods 249

Consumer Goods Education Sourcing Training 249

Culinary Cues

NOVEMBER 20, 2020

Those schools that self-evaluate and communicate effectively with the industry they serve will always be needed. The purpose of colleges is to teach, prepare, train and connect students with the rest of their lives. PLAN BETTER – TRAIN HARDER. The question is – are they willing to change? The purpose is not to generate degrees.

Social Media 508

Social Media Education Email Marketing 2008 508

Culinary Cues

DECEMBER 12, 2021

Finding the right concept, building in the right location, finding, and training the best staff, nurturing the team, and creating a menu that reflects the needs of the guest and the passion of the cook is only the beginning. PLAN BETTER – TRAIN HARDER. First, allow me to address the dichotomy of the artist/accountant.

Restaurant Law 470

Restaurant Law Education Definition Social Media 470

Modern Restaurant Management

MAY 29, 2024

Brands that may have erred in their communication and rolled out a surge strategy have to work quickly to earn back trust. but food is a bit visceral, and we’ve been trained to buy it in a certain manner. but food is a bit visceral, and we’ve been trained to buy it in a certain manner. I think education is the key.

Pricing 484

Pricing Airlines Loyalty Program Education 484

Goliath Consulting

JULY 8, 2020

With modified inventory procedures, increased communication and planning, and appropriate training, bar managers can rein in the uncertainty and provide their guests and staff with a consistent product. Training Training is the component that brings the tumultuous supply chain together.

Supplies 392

Supplies Bar Management Management 392

Culinary Cues

FEBRUARY 27, 2025

Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. But few would deny the value of inspirational words from the experience of others. They continue to be a resource for me when I need a boost and hopefully may serve you as well. This is the sign of true leadership.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Technology 494

Technology Operations Food Safety Kitchen Safety 494

Culinary Cues

APRIL 26, 2020

If your customers have become accustomed to your take-out or delivery service during the virus, then you must give serious thought to keeping these options and making them exceptional. [] BUILD IN EDUCATION AS A VALUE BENEFIT. Everything helps. This may not be the time to try and show how uniquely creative you can be with your menu.

Guest Recovery 410

Guest Recovery Kitchen Safety Customer Service Food Safety 410

Culinary Cues

MAY 22, 2025

We should work to correct what is wrong, communicate effectively with one another, listen to the reasons why some of those circumstances continue to exist, and work together to find solutions. In many cases the answers are best found from the bottom up and not the top down.

Food Truck 309

Food Truck Sports Education Influencer 309

The Rail

APRIL 10, 2025

From the aforementioned QR codes to artificial intelligence (AI) powered inventory systems, digital tools transform how restaurants manage, monitor, and communicate their supply chain practices. If only a portion of the menu features organic ingredients or if better sourcing is still a work in progress, communicate that clearly.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

NOVEMBER 15, 2022

Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. This could mean training your staff in stronger upsell, or investing in technology that helps your restaurant operate more efficiently. Ben Brown : Open communication is vital when change is imminent that may impact guest satisfaction.

Pricing 492

Pricing Food Supply Seasonal Menu Menu 492

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. During COVID staff had to keep their distance from one another while still communicating properly to serve the clientele.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 8, 2024

Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. At 27, Bryant Keil, the visionary behind Potbelly Sandwich Works, hired me to head up HR, despite my admitted lack of formal experience or education.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 384

Recycling Waste Workshop Training 384

Goliath Consulting

JULY 28, 2020

This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. Effective Communication. Conflict Resolution (Guest Relations). Conclusion. References: (1) [link]. (2) 2) [link]. (3) 3) [link]. (4) 4) [link]. (5)

Leadership 348

Leadership Employee Relations Front of House Communication 348

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. Trust among your team and stronger communication makes your restaurant work better, too. “.I've

Front of House 381

Front of House Social Media Back of House Sports 381

Culinary Cues

APRIL 18, 2023

Restaurants need to zero in on finding out what they are really good at, buy the best quality raw materials, train their cooks to execute consistently great delivery of attractive and tasty food, and deliver it hot or cold as required. Plan, equip, train, evaluate, educate, and celebrate each and every employee.

Food Truck 386

Food Truck Back of House Education Training 386

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan.

2020 335

2020 Hiring Cash Management Education 335

Culinary Cues

JANUARY 3, 2023

This may have been the most important lesson I ever received, and I have carried it with me through more than 50 years as a chef, manager, educator, and consultant. When we care about people, when their experience is important to us, when we communicate the very best of what hospitality means then the whole feel of the business falls in line.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Virtual Training Forums – newly-created to address timely and critical COVID-19 topics. Regional Training Forums – in-person and virtual meetings across the U.S. To learn more, click here.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

The Rail

MARCH 14, 2025

Language Skills Multilingual staff can draw a larger array of guests because your staff can cater to their needs in multiple ways, primarily in communication, which can streamline and make their ordering experience easier and nicer. Provide training on company policies, procedures and customer service standards.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130