Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

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Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

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Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. BreweryDB’s brew page is an excellent resource to build your playbook with accurate (brewery-sourced) and easy-to-remember information, including tasting notes, ABV, and food pairing suggestions. Check your kegs now!

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Bar FOH Coaching Brewery 474

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

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Modern Restaurant Management

NOVEMBER 19, 2021

However, taking steps to increase your loyal customer base will ensure your restaurant flourishes during this difficult season. Here are a few unique marketing ideas designed to boost customer traffic and develop loyal customers. Create a Customer Loyalty Program. Host Fun Events. Send a Thank You Note. Solicit Feedback.

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Marketing Social Media Loyalty Program Food Supply 474

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

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Ordering Loyalty Program Social Media Email Marketing 195

EATER

JUNE 16, 2020

Competition is fierce for cans, labels, and customers as breweries rush to package their beer for home drinking It’s been a rough couple of months for craft beer. Like the coffee and wine industries, the entire beer ecosystem was upended as the COVID-19 pandemic shuttered breweries, closed bars, and scared people away from beer shops.

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Brewery Back of House Retail Mobile Ordering 332

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

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Marketing Social Media Food Safety Email Marketing 585

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests.

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Ordering Email Marketing Online Ordering Social Media 195

EATER

JUNE 28, 2024

Anchor Steam | Photo by Justin Sullivan/Getty Images Union members want to get back to work at the storied San Francisco brewery, but they have yet to hear from the brewery’s new owner Patrick Costello didn’t know Anchor Brewing Company had been bought until his phone started buzzing with questions from friends.

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Brewery Back of House Food Safety Consumer Goods 353

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit. The picture becomes part of the user experience shared by the guest.

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2024 Social Media Customer Experience Events 520

7 Shifts

OCTOBER 12, 2022

Cafes, breweries, some full service restaurants, casual restaurants. Does not take into account level of experience, position, or standard of service provided. Fast casual, cafes, breweries, Percentage of sales. This encourages the restaurant staff to work as a team to provide better customer service. Even tip splitting.

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Modern Restaurant Management

OCTOBER 18, 2021

Now more than ever, restaurant and hospitality brands are crafting business models to accommodate at-home customers … So which platforms have football fans been turning to for their alcohol? A large portion of these increases came from online ordering through apps and on-demand drink delivery services.

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Loyalty Program Online Ordering Mobile Ordering Beverage 493

Modern Restaurant Management

NOVEMBER 12, 2019

In the food and beverage business, “buzz” is a valuable commodity that can make your restaurant, bar, or brewery the place to be. The nature and scope of the protection afforded, though, will hinge largely on the steps the restaurant, bar, or brewery take to protect itself. Luckily, the law provides protection.

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Brewery Restaurant Law Employee Relations Food Order 358

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. A combined score of 80 out of 200 is required.

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Certification Fast Casual Government Front of House 221

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

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Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 13, 2024

People are ready to embrace dining as an experience again, seeking spaces to gather, connect, and celebrate. While bold new flavors will shape menus, the real revolution lies in creating memorable experiences that reconnect us with each other and the world around us. The food industry is meeting that demand in bold and exciting ways.

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EATER

AUGUST 31, 2022

Going to the bathroom at Bluestockings, the worker-owned bookstore in New York City’s Lower East Side, was “an eye-opening experience” for chef Telly Justice. “I A lot of other people were woken up to that reality: I’m not served by my bathroom experiences, and it would be so easy to serve people better,” Justice says.

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Fine Dining Brewery Kitchen Safety Small Business 361

Restaurant Engine

JUNE 25, 2025

Social listening is key to any business in the 21 st century, and that’s especially true for brewery and pub owners. You’ll find that in our ultra-connected world, your customers aren’t only thinking about you when they’re inside your brewery or pub. Your customers have a lot to say online. Just What Is Social Listening?

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Brewery Social Media Customer Service Small Business 52

Modern Restaurant Management

APRIL 23, 2021

Each point-of-sale partner is helping in different ways – from providing a fully integrated application experience, to building pre-packaged point-of-sale documentation, to holding interactive webinars. “Our actions helped enact meaningful change and allowed us to support our customer community when they needed it most.

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Point of Sale Small Business Webinar Customer Service 322

Modern Restaurant Management

FEBRUARY 21, 2020

Junction Food & Drink is preparing to bring a new dining experience to Colorado Center, with a multitude of food and drink options appealing to workers, residents, light rail users, foodies, and University of Denver students and faculty throughout the bustling area. The menu will feature small plates, sushi rolls, sushi bowls and ramen.

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Brewery Design Food Supply Equipment 348

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. ChowNow ChowNow is a customized online ordering app for restaurants. For newer restaurants hoping to bring in new customers, this app can be an effective way to get found by area visitors and locals alike.

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Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MARCH 24, 2020

First question: before the current crisis, had you ever considered delivery for your customers? You’re worried about controlling your brand experience. Is it the right option for your customers? If you plan to offer alcohol delivery, like some breweries are doing , you’ll need to do it in-house. If not, why?

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Delivery Point of Sale Online Ordering Insurance 316

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. ChowNow ChowNow is a customized online ordering app for restaurants. For newer restaurants hoping to bring in new customers, this app can be an effective way to get found by area visitors and locals alike.

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Management Management Operations Mobile Ordering 352

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” Customers can now: Easily create and print QR codes to join the waitlist.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Goliath Consulting

APRIL 17, 2024

This digital presence enriches customer interactions, enabling breweries to gather feedback and adapt to changing consumer demands. Brewers are joining forces with local artisans, chefs, and other breweries to create collaborative brews that celebrate creativity and community spirit.

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Brewery Consumer Goods Magazine Innovation 195

Modern Restaurant Management

NOVEMBER 8, 2022

The objective of this book is to demonstrate that people shouldn’t be afraid of experimenting in the kitchen, and only use recipes as guidelines. Do I experience FOMO (Fear Of Missing Out), a syndrome so many times mentioned when referring to Millennials? I have the chance to participate to more than sixty tastings a year.

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Food Book Travel Leadership 450

Modern Restaurant Management

MARCH 16, 2021

Most of our customers don’t start out wanting to take on a full restaurant POS upgrade. Multi-channel, Responsive Customer Support. But because these systems aren’t purpose-built for contactless ordering, the user experience for both the guest and the operator can be clunky. Gives your guests a consistent experience.

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POS Mobile Ordering Online Ordering Cash Management 275

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. In December, quick service restaurant chain customer transaction declines were down -8 percent versus last year.

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2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

OCTOBER 16, 2020

What Customers Want. While many people re-imagine their Oktoberfest plans, searches for beer types and breweries are down this year. Searches for craft beer stores, however, are up 26 percent, suggesting people hope to bring the Oktoberfest experience into their homes. Key Takeaways from Food Authenticity Market Report.

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2020 2030 Hotels Food Safety 553

The Rail

NOVEMBER 11, 2022

Shining a light on local charities will help you gain loyal customers and help you get more positive reviews. Try swapping coupons or providing special deals together for customers. This is a fun and unique way for people to spend an evening, and they’ll be sure to share their experiences with others. Highlight Local Artists.

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Social Media Events Online Ordering Consumer Goods 264

Modern Restaurant Management

MARCH 13, 2020

.” Kent Ward, Chief Executive Officer of JK&T, said, “This new partnership with ICV is an exciting move, as they have extensive experience in building and growing the companies in which they invest. Customers and businesses also have the option to order Nathan’s Famous for catering via EZcater and Forkable. .

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Franchising Franchise Customer Experience Customer Service 364

Modern Restaurant Management

APRIL 20, 2020

By offering a direct solution to their customers, restaurant operators can retain customer data, enabling them to boost loyalty through targeted marketing efforts. Its delivery function is unique in that restaurants can easily fulfill commission-free, direct orders placed through their own website, and other owned channels.

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Healthcare Small Business Kitchen Safety Front of House 450

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. These elements need to work together to ensure your customers understand what you're about.

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