Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Trends in recent years have reflected that younger adults (18-34) drive the demand for brunch at 30 percent of bookings, Instagram friendly experiences and higher energy music.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

JANUARY 24, 2025

” The two large kitchens serving Chatham University’s Eden Hall campus: The Lodge and The Esther Barazzone Center kitchens use electric induction cooking improve the precision and quality of the food they serve. That introduces a level of consistency and precision unlike ever before.

Sustainability 448

Sustainability Food Equipment Design 448

EATER

APRIL 21, 2025

The crackle and pop of a sun-kissed golden layer of crispy tahdig, in its final moments above a steady flame, ready for its debut with a strong flick of the wrist onto a silver serving tray. The cafe serves unpretentious, intentionally minimal Iranian sandwiches like zaban (tounge) and kuku (herb frittata) on barbari flatbread.

Back of House 255

Back of House Seasonal Menu 2000 Serving 255

Modern Restaurant Management

MARCH 31, 2021

The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. The Human Touch.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier. Staff scheduling and management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. This should include all tables available for seating customers.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

ChowNow

JUNE 27, 2025

Your Google Business Profile (GBP) is what shows up when someone searches your restaurant’s name on Google or searches the cuisine type you serve in your area. OpenTable OpenTable is both a review platform and a booking engine, which means guests can find you, read reviews, and reserve a table in one seamless process.

Website Management 195

Website Management SEO Book Customer Experience 195

EATER

MAY 2, 2022

Chris Giacalone oversees a team of around 1,100 to serve a sold-out basketball arena Have you ever seen 1,500 servings of popcorn, 1,200 hotdogs, 1,100 chicken tenders, and countless burgers, tacos, and sandwiches prepared all at once? That’s what goes on in the kitchens during a typical game day at the Barclays Center in Brooklyn, NY.

Serving 261

Serving Take-out Seating Book 261

The Rail

NOVEMBER 22, 2024

This could include menu tasting sessions to give them a better understanding of the dishes on offer, or perhaps a wine pairing course so they can better serve the needs of customers seeking recommendations. As well as covering general training topics , you’ll want to promote more specific learning within your team relating to your business.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

7 Shifts

SEPTEMBER 16, 2020

We know that that person is cute, but you must stay seated with your party. Table time limits - To serve as many guests as possible and as safely as possible amidst capacity limits, the restaurant places 90-minute time limits on tables. No mingling with other tables. Playing hard to get is the move this year," the video explains.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. You can book online or give us a call. Alternatively, bar seating must be closed until physical distancing requirements are eased. Set a budget ?? Advertise! ??

Events 351

Events Social Media Kitchen Safety Seating 351

EATER

JUNE 4, 2024

Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. Lunch is generally served from 12:30 to 2:30 p.m., This is poor form.)

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

Modern Restaurant Management

JULY 30, 2020

After reopening in May and June, the CDC and state governments provided guidance for inside dining, but even with reduced seating, 73 percent of people are uncomfortable dining indoors at a restaurant. As a result, the industry is seeing a tenfold increase in outdoor seating compared to this time last year. For example, L.A.’s

Outdoor 526

Outdoor Audits Seating Dine-in 526

7 Shifts

JULY 16, 2021

Do they serve just coffee or small foods as well? Do they have indoor seating or are they takeout-only? These elements include the following: Number of guests you expect to serve in a day. Seating capacity. Coffee shop with seating: $80,000 to $300,000. But, don't limit your research to just that! Liquor License.

License 459

License Hiring Equipment Small Business 459

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate.

Online Ordering 221

Online Ordering Fine Dining Fast Casual Seating 221

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs are the young charges in school who struggle sitting still in their seats, standing patiently in line, and focusing on the task at hand. But it would take another book to cover how academia fails to address these unique characteristics and nurture these future “single task” nonconformists.

Management 448

Management Management Seasonal Menu Point of Sale 448

7 Shifts

FEBRUARY 15, 2022

Cummings is a lifer in the industry—a chef-restaurateur turned podcast host for Best Served Creative , where he interviews industry leaders and helps advocate for a better restaurant work environment. So he created a universal training manual, his book— The Surprise Restaurant Manager. Listen to Rachael Nemeth's episode here.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

JANUARY 11, 2024

Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Ask the customer to come for another visit and ask for you by name before they are seated so you can provide a personal touch. Having a large menu puts added pressure on the kitchen and servers.

Management 417

Management Management Back of House Customer Service 417

EATER

OCTOBER 26, 2020

He handed out sandwiches donated by a local shop, bagged-up snacks, and juice boxes; some families received books carefully sorted by reading level. Next, the cars pulled up to a second tent, where volunteers loaded boxes of food into open trunks, back seats, and any other space they could find.

Back of House 339

Back of House Food Truck Front of House Bar 339

7 Shifts

NOVEMBER 1, 2022

Their business grows by word of mouth—one of the best marketing tools in the book. Maybe it's how you cook or serve the food, like at Benihana. Google then collects all the info on nearby restaurants and their websites, serving up the most relevant search based on this person's location.

Seating 221

Seating Email Marketing Marketing SEO 221

ChowNow

JANUARY 23, 2025

Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Youll provide guests with printed pairing notesa list of each drink, the order in which theyll be served, and the flavor profiles for each wine or beer so customers can follow along as their guide speaks.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The study reveals that the U.S. beer industry supports 2.42 ” In total, beer supports: More than 43,000 U.S. farming and agricultural jobs, which is almost 1.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

APRIL 25, 2024

According to data from Tock, nearly a third of restaurants in Tock’s network have the space needed to serve guests outdoors, with 33 percent having an existing space. Sidewalk cafes, rooftop terraces, and courtyards are all excellent options for expanding seating. Hanging baskets with colorful flowers add vibrancy.

Outdoor 221

Outdoor Seasonal Menu Seating Reservations 221

EATER

MAY 5, 2023

For McDonald’s, Sweetgreen, and others, reducing seating means chains can open smaller stores, saving on expensive real estate, especially in urban areas. At IHOP’s nascent Flip’d locations , all the food is packaged to go, and there’s limited seating — the modern, urban evolution of a chain famous for being a drunken late-night refuge.

Fast Casual 284

Fast Casual Food Food Order Mobile Ordering 284

ChowNow

FEBRUARY 12, 2025

Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. Conduct a competitive analysis: Identify the restaurants in your area that serve a similar audience. Its not just about what you serveits about why you serve it. Why do you do what you do?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

FEBRUARY 25, 2020

“Joe along with the Condado team, has created an exciting brand with a differentiated experience serving up Tacos and Tequila to a broad audience in a fun upbeat atmosphere. The tradition stems from the region’s 19th century vaquero-cowboy culture; Vera’s father opened a restaurant serving the specialty in 1955.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

7 Shifts

AUGUST 2, 2024

Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table. Here's how to compute this metric: Table Turnover Rate = Parties Served ÷ Number of Tables Suppose you discover that your table turnover rate is low. This is where accounting software like Quickbooks comes in.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

EATER

OCTOBER 6, 2023

But they knew what they wanted: to serve seasonal ingredients imaginatively prepared — like Charlie Trotter, whose eponymous restaurant was then considered the best in Chicago. But they wanted to serve it in an informal, all-day setting that was a carryover from Logan Beach. Later, they got to meet Trotter. It’s a community endeavor.

Seasonal Menu 300

Seasonal Menu 2023 Book Small Business 300

7 Shifts

NOVEMBER 5, 2019

They can visit your website to learn about the menu, order ahead before arriving, or book a table. Accessibility Information There are many options here to help you communicate everything your customers will need to know about accessibility, seating, planning options and restrictions, offerings, etc. Wheelchair accessible seating.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

7 Shifts

NOVEMBER 15, 2024

For example, they may focus first on customer-facing tasks like seeing to it that food orders are prepared and served on time, as this directly impacts customer satisfaction. A good candidate might also suggest ways to improve efficiency, such as implementing a waitlist system or simplifying the seating process.

Leadership 195

Leadership Management Management Operations 195

EATER

MARCH 2, 2022

With only 22 seats and a strong reputation (built over a series of pop-ups and collaborations, with profits funneled to charities), Dame is popular enough to be booked solid every night. So with every seat filled, opening on Monday is more profitable than Saturday, while also affording staff and owners weekends off.

Front of House 246

Front of House Seating Small Business Food Order 246

Modern Restaurant Management

DECEMBER 2, 2019

“We hit a major milestone this year – 10 billion diners seated, using our software. In With The New : OpenTable found that diners looked to try something new in 2019, with 70 percent of reservations coming from new diners booking that restaurant for the first time through OpenTable.

2019 303

2019 2017 Reservations Book 303

EATER

MAY 26, 2021

In the first few pages of her book, Building Houses Out of Chicken Legs , Psyche A. Airlines used special codes to keep Black people off of flights or to give their seats to white passengers. For the owners of these roadside businesses, serving food was just as important as providing gas.

Travel 364

Travel White Paper Small Business Training 364

EATER

DECEMBER 15, 2021

Each of the three-course dishes, served in glass, reusable jars, are prepared by chef Christophe Tinot of the nearby restaurant and catering company Le P’tit Boursault and come with a glass of a different Piot-Sévillano cuvée — that you’ll certainly want to (and should) take home. Au Bon Manger (Reims).

Back of House 284

Back of House Tourism Hotels Vineyard 284