7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Culinary Cues

AUGUST 19, 2023

Prohibition and the Speakeasy: Prohibition from 1920-1933 made it illegal to produce, distribute, serve, or consume alcoholic beverages except as a sacrament in the church and for medicinal purposes prescribed by doctors. Speakeasies did oftentimes serve food, but it was not the centerpiece of their existence. That was about to evolve.

Hotels 340

Hotels Influencer Compost Recycling 340

Perfect Daily Grind

MAY 29, 2023

Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible. You may also like our article on using software and data to improve performance in coffee shops. Read on for more of his insight.

Customer Service 151

Customer Service Customer Experience Equipment Café 151

Perfect Daily Grind

AUGUST 20, 2019

The list of things you need to train your baristas on is long. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. So, how long should it really take your new staff members to become fully trained baristas? Internal team training at the Supracafé office in Madrid.

Training 101

Training Customer Service Food Safety Customer Experience 101

Sling

SEPTEMBER 7, 2020

At first glance, you may think that employee training is all about teaching your employees to perform their job according to your standards and procedures. Provide the right kind of training for your team and your business will run smoother than ever before. Effective Employee Training Methods. 1) Online Employee Training.

Training 78

Training Coaching Small Business Take-out 78

Sling

FEBRUARY 10, 2021

It’s a way for your employees to connect with your customers, forge customer loyalty, and make a good name for your business — all while bringing in more revenue for your bottom line. In addition, when an employee performs suggestive selling correctly, the customer feels like your business really cares. Example #1. Example #2.

Training 78

Training Employee Relations Customer Experience Customer Service 78

Modern Restaurant Management

JULY 5, 2023

In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. In other words, it means providing services to individuals through digital platforms and technology.

Hospitality 179

Hospitality Customer Experience Loyalty Program Customer Service 179

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Who makes the magic happen? Fast forward to 2022.

Food 189

Food Food Safety Front of House Fast Casual 189

Perfect Daily Grind

AUGUST 2, 2022

You may also like our article on looking out for barista wellbeing after COVID-19. However, Tibor tells me that in his experience, the pandemic also had some unforeseen positive effects. However, Tibor says there is now a bigger focus on training to ensure baristas are able to prepare and serve drinks to a high standard. “[By

Café 188

Café Hospitality Training Customer Service 188

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. Our customers are far savvier than they were in the past; they know great food and they expect that restaurants will provide it. PLAN BETTER – TRAIN HARDER. Over 700 articles).

Fine Dining 470

Fine Dining Food Supply Customer Service Presentation 470

Culinary Cues

JANUARY 18, 2021

Just imagine how shocking it would be to enter that culinary school classroom or kitchen without having those experiences under your belt. Those decisions in life that are monumental are learning experiences, but proper research will help to minimize the negative impact of wrong ones. PLAN BETTER – TRAIN HARDER.

Customer Experience 436

Customer Experience Blog Café Education 436

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. As your restaurant puts the finishing touches on employee training, now is the time to set hygiene expectations.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

The Rail

JANUARY 13, 2023

With so many different choices for customers to decide on, it's often difficult to make your mark and stand out from the crowd. Nevertheless, with wise strategies and tactics in place, you have ample opportunity to differentiate yourself from other restaurants and create an unforgettable experience for patrons of your establishment.

Beverage 116

Beverage Marketing Point of Sale Social Media 116

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. When I asked for a drink, the bartender told me that she couldn’t serve me because the computer system was down. When I asked for a drink, the bartender told me that she couldn’t serve me because the computer system was down.

Hospitality 208

Hospitality Employee Relations Cash Management Training 208

Perfect Daily Grind

FEBRUARY 27, 2023

You may also like our article on coffee culture in Iran. Milorad notes that specialty coffee sectors in other countries in the region, such as Oman, are also expected to experience significant growth in the next five years or so. It’s also about sharing a moment and creating an excellent experience for the customer.”

Social Media 182

Social Media Back of House Customer Experience 2023 182

Perfect Daily Grind

SEPTEMBER 8, 2022

However, just like many other hospitality sectors, the specialty coffee industry experiences high staff turnover rates. The National Restaurant Association’s 2022 annual report found that as many as 78% of restaurant operators in the US don’t have enough staff to meet customer demand – largely fuelled by the Covid-19 pandemic.

Hiring 134

Hiring Training Customer Experience Hospitality 134

Culinary Cues

MAY 21, 2023

In all cases, we remain in control of the technology that serves as an effective tool. Our restaurant teams thrive on common purpose and positive support, so it is easy to see how the misuse of this technology can change the entire experience of working or dining. To them, technology just is.

Technology 340

Technology Social Media Back of House Front of House 340

Culinary Cues

MAY 2, 2020

This is a time to train yourself to breathe and think more clearly. Chefs depend on their ability to stay ahead of situations, to be in control, to think clearly and depend on past experience to find the answers. PLAN BETTER – TRAIN HARDER. over 600 articles that are there for your benefit). We are in this together.

Training 299

Training Take-out Transportation Customer Experience 299

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Topics: Hospitality; hiring and training staff; building workplace culture. ?? Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Author: J.W.

Book 370

Book Management Management Restaurant Law 370

Future Food

MAY 25, 2021

Investing in Hospitality Training and Staff Well-being at Work As the world opens-up again after months of continuous lockdown – pubs, cafes, restaurants and even nightclubs welcome back patrons. This article is one in a series of industry-focused blogs called the ‘Hospitality Mindset’.

Customer Service 148

Customer Service Small Business Food Safety Training 148

Perfect Daily Grind

MAY 28, 2023

And while the skills and expertise of industry professionals are still an essential part of specialty coffee, it’s safe to say that relying on technology only serves to support the work they do. You may also like our article exploring automation in coffee roasting. Want to read more articles like this? Enjoyed this?

Food Supply 173

Food Supply Supplies Technology Article 173

Modern Restaurant Management

MARCH 9, 2020

In the Internet economy, online consumer reviews are a powerful tool used in helping businesses drive growth and integrate crucial feedback to create a better customer experience. For consumers, online reviews provide a source of expert opinion from peers that have had previous experiences with a product or service.

Customer Experience 185

Customer Experience Social Media Customer Service Technology 185

Sling

SEPTEMBER 13, 2022

In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. In addition, your front door is broken making it difficult for your customers to enter.

Retail 144

Retail Management Management Point of Sale 144

Social Hospitality

SEPTEMBER 27, 2018

IoT and bluetooth sensors, virtual reality training, advanced robotics, and artificial intelligence improve restaurant operations and experiences in a variety of ways. Customers can order food and pay through an app or online service. Virtual Reality Training. Virtual reality onboarding and training experiences can help.

Take-out 186

Take-out Technology Mobile Ordering Customer Experience 186

Restaurant Engine

JULY 14, 2021

You’ll find offering your customers a smaller menu, they’ll order more because it’s easier to decide. What’s more, in this article, we look at why your customers love smaller menus. The psychology of choice says that your customers want assistance with their purchasing decisions. tweet this).

Waste 126

Waste Customer Experience Website Management Customer Service 126

Perfect Daily Grind

OCTOBER 17, 2022

You may also like our article on opening & managing multiple coffee shops effectively. Customer-facing specialty coffee businesses are generally differentiated from more “commercial” brands by their focus on quality. At that time, we only served roasted coffee,” he says. Read on to find out what they had to say.

Marketing 141

Marketing Franchise Franchising 2009 141

Perfect Daily Grind

AUGUST 10, 2020

Typically, this will be a balanced, versatile coffee that can be served black or white. This provides customers with something easy and consistent when they come in for their daily cup. You may also like Five Practical Ways To Introduce Customers To Specialty Coffee. Why Should You Offer Customers A Guest Coffee?

Café 148

Café Customer Experience Back of House Customer Service 148

Rocket Fuel

MAY 1, 2023

This is likely due to upselling within first and third-party delivery apps and mark-ups intended to offset third-party delivery fees. Kiosk channel share rose 141% YoY: Kiosk sales hit an all-time high, reflecting consumer changes and a preference for a contact-free ordering experience.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Modern Restaurant Management

NOVEMBER 12, 2020

Virtual kitchens, with their low barriers to entry and streamlined delivery focus, are a smart and inexpensive way to get your food into customers’ hands. though late to the game, is seeing an explosion in these types of kitchens and is expected to dominate the global market by 2027, according to Allied Market Research.

Food Truck 203

Food Truck 2030 Front of House 2025 203

Sling

NOVEMBER 23, 2023

In this article, we’ll discuss the three general stages of starting a business — learning, building, and working — and the specific steps within those stages that can help you get organized on the road to starting your own landscaping business. But, in some cases, other types of bank accounts may better serve your needs.

Insurance 78

Insurance Equipment Customer Service Hiring 78

Perfect Daily Grind

DECEMBER 15, 2019

But as machinery keeps developing and our customer service and coffee expectations grow, what roles do the two play? They also provide excellent customer service, ensuring that customers are satisfied and return to the shop. A skilled barista isn’t just responsible for the coffee being served. Can one replace the other?

Equipment 181

Equipment Customer Service Customer Experience Article 181

Perfect Daily Grind

APRIL 15, 2020

If you operate a café, you’ll want to keep up with the specialty coffee trends that apply to your business and find a way to offer them to your customers. With so many methods of cold brew preparation and delivery available, you’ll need to decide which one best suits your business – and will keep your customers happy.

Café 162

Café Marketing Beverage Equipment 162

7 Shifts

NOVEMBER 17, 2020

Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. How to communicate with staff after performance reviews.

Point of Sale 370

Point of Sale Download Communication Reference 370

360Training

JANUARY 14, 2020

Here’s everything you need to know: age restrictions, qualifications, the kind of training that might be required in your area, and potential future career paths. In this article, we’re going to focus on the “restaurant server” position in food service, also known as waitstaff (waiters and waitresses).

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

The Restaurant Times

DECEMBER 28, 2020

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. How to Increase the Customer Retention Rate in Your Restaurant in the UAE.

Loyalty Program 98

Loyalty Program Email Marketing Social Media Customer Service 98

Perfect Daily Grind

DECEMBER 1, 2019

During seasonal holidays, most coffee shops are inundated with customers. However, it’s also when you’re most likely to experience staff shortages. . Thirdly, grant time off requests on a first come, first served basis, and limit the amount of employees that are allowed to take leave during specific periods.

Management 111

Management Management Café Hiring 111