Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. Earned media takes time, but it will provide a much greater return on investments than advertorials and paid media.

Communication 553

Communication Leadership Article 2022 553

Modern Restaurant Management

DECEMBER 8, 2020

And, there are many different channels through which you can communicate with your audience. The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy. Competitors.

Social Media 520

Social Media Advertising Customer Service Article 520

Modern Restaurant Management

JUNE 15, 2021

While customer menus have shrunk, the menu of actions that restauranteurs must take to stay competitive has expanded. Robotic machines can take bulk ingredients and turn out precisely cut slices, saving on food costs and waste, for example. Don’t Confuse Customer Communications with Customer Loyalty.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). A lack of communication is possibly the most overlooked problem affecting the supply chain. You can read our original article here (10). How to overcome supply chain issues.

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Supplies Food Supply Front of House Fast Casual 414

ChowNow

JANUARY 30, 2025

What steps do you take to establish that emotional connection? Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. Think of each element as the leg of a tableyou take one out, and everything comes crashing down.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Smarter Scheduling and Resource Use Take it a step further: use those insights to adjust opening hours or push promos for slow times. According to Oberlo, smart homes are set to hit 77.05 IoTs got the data.

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

MARCH 14, 2025

Why High-Volume Restaurants Are Turning to KDS for Faster, Smarter Service Take a high-volume restaurant in New York, Paris or London—what happens when they hit peak dinner rush? Season four of "The Bear" promises to bring new challenges, new faces, and new fires to put out.

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Front of House Back of House FOH BOH 221

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

FEBRUARY 28, 2020

Instead of having to go to a website, click on a text link or access an offer through a QR code, restaurant consumers can simply utter a code or phrase into their smart speaker to redeem offers, find out more information, express opinions, leave reviews and the like. The pymnts.com article notes: “More than three-quarters of U.S.

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Marketing Fast Casual Entertainment Article 420

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. Offer Incentives for Direct Orders Changing customer habits takes time, but you can speed up the process by offering valuable incentives. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. The more that people go out, the greater the expectations will become.

Customer Service 465

Customer Service Reservations Specials Training 465

ChowNow

MARCH 21, 2025

With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. In this article, youll learn: How food delivery aggregators work and why theyre valuable. Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes?

Delivery 195

Delivery Operations Food Online Ordering 195

ChowNow

MARCH 27, 2025

In this article, youll learn: The 10 KPIs for online food delivery every restaurant should monitor Why these metrics matter to your business How to track and improve them Lets dive into the KPIs that can make or break your online delivery strategy. This eliminates the chance of human error and ensures orders move straight to the kitchen.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Social Hospitality: Restaurants

AUGUST 13, 2020

It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. Today, we’ll take a look at some best examples of stellar customer service in the hospitality industry. By doing so, you can grow your community and boost acquisition, as well as retention.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

ChowNow

FEBRUARY 13, 2025

It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchising 435

Franchising Franchise Email Marketing Communication 435

ChowNow

FEBRUARY 28, 2025

In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Culinary Cues

JANUARY 11, 2022

Before you turn and run away or write me off as unaware of how you have the perfect formula for success, just hear me out. Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers.

Café 463

Café Customer Experience Hospitality Customer Service 463

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Small Business Communication 370

Culinary Cues

JUNE 13, 2023

I need a job” however becomes a sense of urgency that steps away from the negative and shouts out how important a job is to your survival. They work me to the bone”, must mean that a person feels like an indentured servant with no way out. I got the job!” Of course, I could go on and on. you can do better than this’”. -Dr.

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Article Social Media Blog Café 406

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Fast forward to 2022.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. That’s fine, but you need to ensure that the companies you are working with take your security seriously. Why Is Cybersecurity Important for Restaurants? Choosing Vendors.

Website Management 509

Website Management Retail Small Business Online Ordering 509

ChowNow

MARCH 7, 2025

In this article, you will learn: Why you should use your customer data to help your restaurant grow The different kinds of data you have available to you to use The best ways to use customer data to make better decisions Lets explore why customer data is one of your most powerful tools for growing your restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Culinary Cues

SEPTEMBER 14, 2023

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety.

Employee Relations 449

Employee Relations Training Take-out Fine Dining 449

Goliath Consulting

MAY 19, 2020

Take some time to explore what you can achieve as a business. Stepping out of your comfort zone is never easy, but challenging yourself to take on new catering opportunities will set you apart from the competition and increase your business exposure. TAKE ADVANTAGE OF TRENDS. INVEST IN SOCIAL MEDIA.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

Modern Restaurant Management

AUGUST 22, 2023

As a software engineer, as much as I would love to geek out on this subject, I’ll keep it simple. In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

ChowNow

APRIL 15, 2025

Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment. If your prime cost is out of whack, profitability becomes an uphill battle. Running a restaurant without tracking your key metrics is like flying blind.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

APRIL 25, 2025

With a restaurant email list, operators have a direct line of communication with guests that cant be blocked by third-party platforms that hide your customer data or social media algorithms that no one really understands. That means more control, better margins, and a chance to build lasting relationships with your best customers.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

7 Shifts

FEBRUARY 10, 2023

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable. Ovation lets our customers communicate with us. Before my “Oh S**t!”

Social Media 370

Social Media Email Marketing Technology 2007 370

7 Shifts

APRIL 30, 2021

Employees may clock in early to help out or leave a few minutes early on a slow day. For a healthier business, it's important to flush out any time theft that's happening now and create preventive measures to keep it from creeping up. When an employee clocks in or out for another employee, this is known as “buddy punching.”

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Restaurant Law White Paper Cash Management Small Business 370

Modern Restaurant Management

JULY 6, 2020

Many unsuspecting employers adhere to federal law only to find out that by doing so they’ve violated California’s overtime law, which requires both daily and weekly overtime. The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises.

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Restaurant Law Document Insurance Hiring 482

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Culinary Cues

FEBRUARY 1, 2021

I have always looked at it this way: if you strive like crazy for perfection – an all-out assault on total perfection – at the very least you will hit a high level of excellence, and then you might be able to sleep at night. We are communicators, ambassadors, and speakers of the universal language of food. Chef Lidia Bastianich.

Small Business 445

Small Business Front of House Customer Service Communication 445

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

Point of Sale 370

Point of Sale Download Communication Reference 370

Perfect Daily Grind

MAY 25, 2025

You may also like our article on how automation can make the coffee sector more productive. Café owners should still take responsibility to learn if they want to become coffee roasters,” he adds. You have to roast for all of your B2C orders, so imagine if you want to take on B2B clients; buy the biggest roaster that you can.”

Café 141

Café Pricing Management Management 141

7 Shifts

NOVEMBER 15, 2024

In this article: How do you handle inventory management to keep the bar always adequately stocked? For instance, if a staff member calls out sick, the manager must adjust the team schedule and redistribute tasks. If a specific liquor is out of stock, they might suggest a similar drink option to customers or adjust the menu temporarily.

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Bar Management Management Hiring 195

Culinary Cues

DECEMBER 5, 2023

In other words – patience and persistence – it takes time to build the skills and knowledge necessary to get to your destination. In all cases I would encourage you to take a step back, breathe deep, put down your knife, and check your enthusiasm for right now. This is where real cooking CAN take place.

Kitchen Safety 446

Kitchen Safety Food Safety Back of House Front of House 446