article thumbnail

Smarter, Faster, More Human: Why AI and Automation Are Transforming Restaurants

Modern Restaurant Management

For years, restaurant technology has been about speed and efficiency—faster orders, better scheduling, streamlined payments. At major chains like McDonald's, AI-powered drive-through systems are reducing order errors, predicting maintenance needs, and cutting waste. Contactless ordering and AI powered recommendations.

Airlines 434
article thumbnail

Dynamic Pricing in Fast Food: Profit-Driver or Diner Turnoff?

Modern Restaurant Management

Participants were split into two groups: one primed with questions about past airline ticket purchases (dynamic pricing context) and the other with general questions about a past vacation (control). They were asked to place an order from an online restaurant. Results were assessed using heat maps and the participant’s order.

Pricing 446
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Making the COVID-19 Pandemic Marginally Worse, Airlines Are Banning Alcohol

EATER

A number of airlines, including KLM, Delta and American Airlines are suspending part or all of their alcohol services, in order to minimize the number of interactions between crew and passengers. Some airlines are limiting drink service to water only, according to CNN , or to water and soft drinks.

Airlines 284
article thumbnail

Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

Modern Restaurant Management

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

Airlines 493
article thumbnail

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality: Restaurants

JetBlue and United Airlines: Free Flights for Medical Volunteers. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19. “I Donations of all sizes are welcome and appreciated.

article thumbnail

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Guests will be able to browse the menu, order, and pay from their personal mobile devices. Guests can contact Eureka!

article thumbnail

Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

Outside of the restaurant industry, airlines, hotels, ride-sharing and other service companies have followed suit with similar policies to help keep their customers safe. Specifically, for delivery, how can customers feel good about what they are ordering when they are not in store to see it prepared and packaged?