Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. For the first part, click here and for the second part, click here.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. With this in mind, what can restaurant operators expect from payments in 2025?

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. Beer and wine licenses, however, provide a sustainable, cost-effective alternative, allowing restaurants to invest resources elsewhere.

License 472

License Loyalty Program Innovation Customer Service 472

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

The Rail

MAY 30, 2025

By Tracie Johnson, Contributor A restaurant is a destination, an experience , and a reflection of the cultural moment -- not just a place to eat. Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. A strong brand will emotionally link your restaurant to its patrons in 2025.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. What are some restaurant design trends you are seeing for 2025? How does it dovetail with sustainability goals?

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

MARCH 31, 2025

As the restaurant industry continues to evolve in 2025, effective legal strategies are more important than ever for operators aiming to grow and scale their businesses properly. From franchise compliance to mergers and acquisitions (M&A) terms, the right legal frameworks can guide a restaurant company to long-term, sustained success.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Prioritize sustainability.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. What should brands take away from these results? Brands like BB.Q

2024 221

2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way. 

2025 110

2025 Innovation Fine Dining Equipment 110

Squirrel Systems

MARCH 5, 2025

As we look ahead to 2025, the restaurant industry is poised for significant transformations driven by consumer preferences, technological advancements, and a heightened focus on sustainability. In 2025, expect to see creative plant-based options that go beyond traditional meat substitutes. spirulina, turmeric).

2025 85

2025 Menu Food Fine Dining 85

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

EATER

NOVEMBER 27, 2024

In every bite, they remind us that Native foods are not relics but vibrant expressions of identity, sustainability, and survival, deeply connected to the land and the people who steward it. Thirty Nine Restaurant opened in 2021, closed for reconceptualization in 2023, and is slated to reopen in early 2025.

Innovation 321

Innovation Food Truck Seasonal Menu 2004 321

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.

2025 94

2025 Hotels Travel Dietary Restrictions 94

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. Customers expect the convenience of ordering from their phones, and if they cant do so easily, theyll go somewhere else. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Social Media Experiences a Shake-Up : Almost all (99 percent) of operators reported having at least one social media profile for their business.

2025 221

2025 Loyalty Program 2024 Back of House 221

TRG Restaurant Consulting

DECEMBER 22, 2024

As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. This guide provides an in-depth analysis of the anticipated developments in the restaurant industry for 2025, offering insights to help operators navigate the changing landscape. and 3.4%, aligning with typical annual trends.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Future Food

NOVEMBER 27, 2024

Those who already treat themselves to high end dining experiences spend more. Food & Hospitality Trends Future Food have curated a list of food trends that we have seen through our work and experience in Australia and around the world. Tough times call for more comfort food. What about the bulk of the market in the middle?

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

JULY 15, 2020

Most popular items searched: while restaurants and bars were closed, we can see that diners are searching for a way to bring home the full dining experience. Despite these dismal numbers, it appears diners are responding well to changes in menu items and new business tactics implemented by restaurants to stand out and attract customers: ?

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Perfect Daily Grind

MAY 28, 2025

Understanding what drives these price changes, how coffee consumers are responding, and what alternatives exist is essential for businesses aiming to remain sustainable in a volatile market. Many roasters are reassessing their entire operations to ensure financial sustainability while maintaining quality standards.

Retail 79

Retail Pricing Café Consumer Goods 79

Hospitality Insurance Group

MAY 2, 2025

Please tell me a little bit about your background/experience, and how you chose to work in the insurance industry. Over the years, I developed extensive experience in underwriting, which eventually led me to a local agency where I served as both a Commercial Lines Account Manager and Operations Manager.

Management 148

Management Management Insurance Leadership 148

Paper Chase Accountancy

MAY 21, 2025

The Perfect Plate – 2025 Q1 Every month, we’ll provide updates on the latest trends in the restaurant industry. By Dimitre Krouchev 2025 Q1 Earnings Report Summary Overall optimistic business environment in the US with foundations set for 2026 onwards Impact of Strong Economic Growth on the U.S. restaurant operators.

2025 52

2025 Guest Recovery Franchise Franchising 52

Modern Restaurant Management

APRIL 28, 2020

Hard Lesson #1: Not Working at the Speed of the Customer. Today we see mid-sized companies scrambling to activate digital tools with customers and employees, but not realizing that interface tools are just one element of agility. New customer buying habits and expectations are being created right now. Crisis amplifies flaws.

Customer Service 364

Customer Service Employee Relations Customer Experience Operations 364

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Perfect Daily Grind

MAY 25, 2025

I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. In early February 2025, arabica futures surged to US $4.41/lb, You also need to create added value to your business and the customer experience in their shop. lb in the weeks since. “If

Café 130

Café Pricing Management Management 130

Perfect Daily Grind

OCTOBER 7, 2022

As part of the initiative, local artists in three US cities – Atlanta, Milwaukee, and Portland, OR – designed street art murals to raise awareness of sustainability issues in the coffee supply chain. Nestlé commits US $1 billion to support sustainable coffee farming. Nestlé is aiming to sustainably source 100% of its coffee by 2025.

Sustainability 179

Sustainability 2022 2025 Events 179

Black Box Intelligence

MARCH 7, 2025

Heading into 2025, they have a major growth plan, opening 12 new locations. Its known for its revolving sushi belts, robot servers, and fun dining experience. With such a unique concept, it makes for an exciting atmosphere for both customers and employees! Take Your Lead from the Best Kura Sushi is a BBI Customer.

Recruiting 83

Recruiting Social Media Hiring Training 83

Modern Restaurant Management

MAY 12, 2020

As restaurants around the country look towards reopening, Edward Lee and Lindsey Ofcacek, director of The LEE Initiative are committed to helping reset the supply chains for farmers and restaurant operators who are committed to sustainable food. Dunkin' Sustainability.

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

The Restaurant Group

JANUARY 10, 2025

When customers walk in, the design sets the tone before they even taste your food. Good design isnt just decorationits the backbone of an unforgettable experience. Whats trending in 2025? Open kitchens are a big hit, letting customers see the magic behind the scenes. This makes dining pleasant and keeps staff efficient.

Design 78

Design Outdoor Seating Customer Experience 78

EATER

MARCH 15, 2024

Alchemist For just $500K, you too can sign up for a fine dining experience in space In 1970, Gil Scott-Heron released “ Whitey On The Moon ,” a spoken-word poem juxtaposing America’s space race with the realities of Black poverty. “ The flight would take off from Florida in 2025.

Tourism 342

Tourism Fine Dining Education Customer Experience 342