Modern Restaurant Management

JANUARY 13, 2021

And, based on our recent survey of 830 US consumers, it’s likely a good mantra for 2021. A snapshot of the most recent survey results follows, with insights to guide 2021 planning. They are likely to continue this behavior after dine-in returns to pre-pandemic levels.” The throughline of our recommendations?

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2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

FEBRUARY 3, 2021

restaurant industry has a loaded plate as 2021 picks up steam – especially from an insurance and financial protection point of view. “The prospects for fine dining and sit-down restaurants are going to remain strained for all of 2021,” said Doug Groves, founder at Program Insurance Group, in College Station, Tex.

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Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

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Modern Restaurant Management

DECEMBER 21, 2020

In 2021, restaurant marketing strategy, restaurant design, and internal systems—for independents and chains alike—will evolve, and technology and robotics will become commonplace. Dining areas will shrink. Drive-thrus are king, and dining rooms are shrinking. The pandemic changed that.

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2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. An Unpopular Year. For full-service restaurants now, it’s about government restrictions.

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Modern Restaurant Management

NOVEMBER 24, 2021

To help operators move forward, let’s take a look at some of the challenges the industry has experienced in 2021 and how they can come out on top in 2022 and beyond. Restaurateurs are struggling to find staff to support the increase in demand on their business as Americans are returning to restaurant dining rooms.

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Modern Restaurant Management

AUGUST 2, 2021

shared insight into customer payment transaction data indicating that the recovery of the full-service restaurant industry continued in the second quarter of 2021. “Our customers are getting back on their feet, and we’re proud to be playing a role by helping them provide a superior dining experience that brings people back.”

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Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. Dining Trends in Canada. Hiring Crisis Facts. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help.

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Modern Restaurant Management

DECEMBER 22, 2020

It's estimated that 100,000 restaurants have already closed because of the pandemic and there’s no doubt that we will continue to feel the effects of 2020 well into 2021. Personalized Dining is the Future. However, not all hope is lost. New Channels Will Continue to Emerge.

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Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. Today’s digital consumers want more than one-way messaging. in returns for businesses.

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Marketing Advertising 2024 2023 447

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Restaurant Resiliency. Throughout one of the most challenging years for U.S. Throughout one of the most challenging years for U.S. Carry-out ended 2020 holding 46 percent of off-premises order share.

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2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

AUGUST 6, 2021

restaurant sales experienced a “healthy” increase in total sales in July, 2021, according to Restaurant.org. billion in June, 2021, the organization estimated. In fact, nearly 16,500 restaurant reopen in April 2021 just as restrictions began to start being lifted, according to recent data from. restaurant scene.

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Insurance 2021 Guest Recovery Point of Sale 493

Social Hospitality: Restaurants

FEBRUARY 25, 2021

In addition to bringing customers to your restaurant, your 2021 marketing should focus on bringing your restaurant to them. With the past year’s emphasis on contactless dining, it’s never been more important for restaurants to have an online menu that’s easy to find and simple to navigate on a mobile device. That all changed in 2020.

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Modern Restaurant Management

SEPTEMBER 1, 2021

Many customers are still looking for assurance that their restaurants are still paying extra attention to health and safety as they begin to dine in again. After the rollercoaster of the last year and a half, the restaurant industry is moving forward with making upgrades they put off because of the disruption COVID-19 created.

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ChowNow

JANUARY 6, 2021

In this blog, we’ve compiled tactics for restaurant success that will help you start 2021 on the right foot. If you shifted your restaurant operations in 2020 in favor of both takeout and delivery, you’ll want to keep delivery as one of your restaurant success tactics in 2021. Invest in the right online ordering platform.

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2021 Mobile Ordering Online Ordering Download 370

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

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EATER

NOVEMBER 15, 2024

The e-commerce entrepreneur Marc Lore, who ran e-commerce at Walmart from 2016 to 2021 , founded Wonder in 2018. A Wonder in New York City. The company also announced $250 million in new investments “‘to further its mission and growth,” and that’s on top of the $700 million in capital it announced in March. Who’s behind Wonder?

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EATER

APRIL 30, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. In September 2020, amid COVID-related dine-in restrictions, Huang started using its kitchen for a delivery-only pop-up, selling a cross between Nashville hot chicken and Sichuan fried chicken.

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Serving 2025 Fine Dining Employee Relations 289

Culinary Cues

JULY 4, 2021

On top of this – restaurants are offering wages that were unheard of pre-pandemic and still employees are not inclined to return to kitchens and dining rooms. Prices of raw materials and labor, of course, have gone through the roof and there is no end in sight. The quick fix may just be a dramatic change in how we plan and present our menus.

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2021 Food Supply Seasonal Menu Supplies 508

Modern Restaurant Management

SEPTEMBER 30, 2021

While other brands had to close their dining rooms and were scrambling for a solution, these early adapters were raking in revenue as customers flocked to their restaurants. Concepts to Invest in. Investors have continued to invest in brands that have experienced slower growth or even struggled to grow in recent years. Where to Focus.

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Modern Restaurant Management

DECEMBER 29, 2020

Consumers are more interested than ever in the ingredients used at their favorite restaurants, and one of the restaurant industry trends predicted for 2021 is increasing customer interest in alternative culinary oils , both for their health benefits and the unique flavors that they impart to dishes.

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Goliath Consulting

NOVEMBER 22, 2020

What trends and opportunities can bar programs leverage in the current market with different dining options and guest preferences? The post Navigating the Bar Business During the Holidays and into 2021 appeared first on Goliath Consulting Group. Here are three innovative ideas to get in on the holiday action. The Seltzer Market.

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Bar 2021 Restaurant Law Beverage 397

Goliath Consulting

JANUARY 11, 2021

Now that 2021 is finally here, it’s out with the old and in with the new. Alcohol-free cocktails are nothing new, but what will be different in 2021 is how they’ll be prepared. And in the business side of beverages, no topic is more trendy right now than “functional beverages.” Functional drinks are just what it sounds like.

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Beverage 2021 Consumer Goods Sports 348

Modern Restaurant Management

JANUARY 27, 2021

If you’re offering outdoor or limited dining, print a QR code on a table tent that links to your menu for easy access from a smartphone. Customers are looking for something to celebrate and be excited for, so making your menu reflect this will help mark the day and add to the specialness. Some ideas: Family-sized meals/meal kits/boxes.

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Specials 2021 Social Media Online Ordering 554

Modern Restaurant Management

OCTOBER 24, 2022

year over year, with reviews mentioning inflation up by 22 percent compared to Q3 2021. Yelp found that food businesses are seeing one of the largest increases of inflationary experiences compared to Q3 2021, followed by restaurants. In response, consumer searches for budget-friendly dining and grocery options are higher than Q3 2021.

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Fast Casual Food Supply 2022 2021 455

Modern Restaurant Management

OCTOBER 20, 2021

Dining rooms are open, but staff isn’t available. Its Q3 Quarterly Survey asked questions about vaccination mandates, changing work habits, current restaurant usage and future dining intentions. Dine-out will continue to drive full-service traffic. Commodities are in demand, but supply is short.

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Modern Restaurant Management

JANUARY 31, 2022

In December 2021, average check was up 22 percent compared to the same period in 2019 and sales were up eight percent, according to Revenue Management Solutions, which released sales, traffic and average check trends for QSR restaurants in December 2021. This isn’t the first time consumers resorted to off-premise channels.

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2021 2019 Customer Service Pricing 473

Modern Restaurant Management

DECEMBER 17, 2020

Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

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Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. Takeout and delivery have been essential, and data suggests that off-premise dining is here to stay.

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Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

APRIL 12, 2022

Vaccine rates are stable at 74 percent, a jump from a 17 percent vaccination rate reported in Q1 2021 and even surpassing the 60 percent of respondents who were or planned to get vaccinated. For fast-casual, the picture was grimmer: just 13 percent ordered more; worse still for dine-in, with only 12 percent of consumers ordering more.

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Pricing 2021 2022 Fast Casual 474

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. 43 percent plan to add an outdoor on-site dining space. "What

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 8, 2021

Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. According to data from the NPD Group, fast-food chains dominated the restaurant market for 12 months ending in March 2021, gaining 7.1 Joe Erlinger, head of McDonald’s U.S.

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Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

DECEMBER 22, 2020

to keep customers in the know as to their location’s dining modifications, designated a Sanitation Team Member at every location to ensure safety and sanitation measures were being met, and for those dining with us, we completed a sanitation checklist to provide insight into the efforts we take to keep our communities safe.

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Hospitality Customer Experience Food Safety Online Ordering 493

EATER

OCTOBER 21, 2024

Restaurants hoping to make a positive impact on the climate face an enduring challenge: selling their ambitious goals to diners simply looking to have a good time This story was produced in partnership with Civil Eats. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating. without interruptions.

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Modern Restaurant Management

AUGUST 18, 2021

In 2020, the pandemic forced over 111,000 bars and restaurants in the United States to close permanently, severely impacting the drinking and dining scene abandoned last winter. Guests do not want to simply walk through a doorway and be seated in the corner, away from the excitement.

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Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience. million new downloads. million new downloads.

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Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

JUNE 7, 2022

Our analysts examined how dining habits differ across Gen Zers, millennials, Gen Xers and baby boomers in our research consumer study. Gen Z's penny-pinching is most dramatic in the drive-thru, the pandemic darling of off-premise dining. But the drop in Gen Z's frequency is notable. Is this a temporary blip?

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