Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

MARCH 25, 2025

Most will flounder without mentorship, training, and structured support. Many restaurants invest heavily in GM training but fail to continue development after MUL promotion. Provide Leadership Training for Multi-Unit Skills Most restaurant companies train their GMs, but few invest in ongoing, structured MUL development.

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

JANUARY 8, 2025

Employee Safety Practice : Train staff on best practices for handling, storing, and disposing of cooking oil to minimize waste and promote sustainability. How should operators be training their staff?

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

JANUARY 21, 2025

Utilize suggestive selling techniques and promote these items through specials and online ordering platforms. Regularly train staff on safe egg handling procedures. Menu Engineering Feature Stable Ingredients : Highlight dishes with ingredients less susceptible to price swings.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

DECEMBER 5, 2024

During the holiday season, for example, drinks like apple cider, warm bourbon cocktails, and spiked hot chocolate become even more special when served in distinctive, themed glassware of varying shapes, colors, and sizes. Seasonal and specialty cocktail glasses that make signature drinks stand out.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

JUNE 17, 2025

The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. Our training programs are extensive, preparing team members to collaborate, deliver consistent and superior guest service, and be adaptable as situations arise.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you handle disputes between customers and employees?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JANUARY 30, 2025

What made this campaign truly special was its charitable component, especially during the challenges of COVID-19. To provide expert guidance, we invested in analytics tools and digital marketing training to deliver precise targeting and measurable results.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Goliath Consulting

DECEMBER 12, 2024

Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Train bartenders to recognize signs of overconsumption and enforce policies for refusing service to intoxicated patrons. Ensure unblocked pathways to exits and comply with fire safety codes.

Bar 195

Bar Cash Management Seasonal Menu Restaurant Law 195

Culinary Cues

FEBRUARY 18, 2025

It will stand out as truly special. The cheese is from a local artisan maybe even a rich bleu or 5-year aged cheddar something that is truly special and all you. Why not invest in training your baristas in the fine art of painting personal designs on the crema that encapsulates your espresso? Why not choose to be exceptional?

Fine Dining 239

Fine Dining Small Business Customer Experience Equipment 239

7 Shifts

OCTOBER 28, 2024

Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. On the other hand, for lower-cost items like beer, you can bundle or offer happy hour specials to drive more volume and profit. Use pour spouts or jiggers to measure each drink accurately.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Culinary Cues

FEBRUARY 5, 2025

Commissaries for some restaurant chains have reduced the need for kitchens and trained cooks in individual units and the drive-thru has influenced Detroit to view your car as a dining space with added cup holders and space for holding food. Is the experience in jeopardy? Where theres a will there is a way.

Fine Dining 243

Fine Dining Food Supply Customer Service Recruiting 243

EATER

NOVEMBER 12, 2024

Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents.

Restaurant Law 332

Restaurant Law Education Food Supply Dine-in 332

Modern Restaurant Management

MARCH 17, 2025

In our experience, this is especially helpful with coleslaw, as a foodservice operator can control consistency of the menu item, reduce preparation time, and streamline back-of-house training. Generalized or Specialized? Some purchasing groups cover multiple categories where some groups are highly specialized and focus on one category.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

JUNE 25, 2025

While it’s certainly possible to work with an agent who’s either a friend or family member, it may be advisable to look for an agent who has specialized knowledge in the food service industry and the unique risks and challenges that come with it. What Carriers Do You Represent that Specialize in the Food-Service Industry?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

FEBRUARY 24, 2025

" Additionally, businesses could offer greater flexibility for cancellations, tailor policies based on the type of booking or customer, and provide staff training to ensure consistent communication. By fostering this sense of mutual respect and responsibility, businesses can encourage more thoughtful behaviour from their customers.

Book 385

Book Reservations Communication Customer Experience 385

7 Shifts

NOVEMBER 24, 2024

Train your restaurant staff to remind customers to give their feedback as well as submit the comment cards right away to the one in charge. Train your servers to strike up friendly conversations and report back interesting insights. Sort the feedback by category, like food quality, service, and ambiance.

Marketing 370

Marketing Social Media SEO Customer Service 370

Culinary Cues

MAY 12, 2025

Cheese should be from a local or regional cheesemaker and let the customer know where it came from and why its so special. Youre a chef, dont take the easy route of buying pre-cooked cold cuts for your meat roast, smoke or braise your own; make it your signature and let the customer see the product being sliced in front of them.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

Modern Restaurant Management

APRIL 22, 2025

Train Staff Disposal Procedures Makingsure employees know what to do with trash isacriticalaspectfor any restaurant. As a manager orowner,you must train employeestobag garbage, break down recycling products and dispose of oils properly. So, keep up with your trash cleanliness and safetyprotocols.

Front of House 221

Front of House Back of House Waste Recycling 221

Modern Restaurant Management

JULY 14, 2025

Training was essential. We cross-trained our team so that those who served coffee and donuts in the morning could confidently present fine wines and multi-course meals by night. From the beginning, we knew we had created something truly unique and special. We never could have imagined the response that followed.

Fine Dining 251

Fine Dining Café Small Business Fast Casual 251

Modern Restaurant Management

MARCH 31, 2025

This includes reviewing insurance coverage, ensuring your contracts are solid and training team member with HR (human resource) best practices. If you are considering overseas expansion, collaborate with legal experts who specialize in international restaurant ownership and/or franchising.

Franchising 221

Franchising Franchise Restaurant Law Cash Management 221

Culinary Cues

DECEMBER 16, 2024

When an organization models, expects, supports, trains to, and evaluates performance with excellence in mind then it quickly moves from some obscure goal that may or may not be realized, to a way that everyone exists. You may have some areas of weakness just like everyone else. If we allow any weakness to define us, then we will surely lose.

Employee Relations 412

Employee Relations Presentation Small Business Recruiting 412

Modern Restaurant Management

FEBRUARY 17, 2025

AI has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services. It has the potential to revolutionize hiring processes, employee training, and even workforce scheduling, leading to more efficient operations and improved guest services.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

FEBRUARY 12, 2025

A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action. can go a long way.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

ChowNow

JANUARY 23, 2025

Does every cook prepare each dish exactly the same as the chef trained them to? To ensure guests leave happy, invest in regular staff training and implement quality checks. In-person conversations: Train your staff to ask customers for feedback during their visit. Does front of house greet every customer the same?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 28, 2025

Creates a sense of exclusivity : Special perks make customers feel like VIPs, strengthening their connection to your brand. Limited-time offers like happy hour, seasonal specials, and holiday-inspired promotions tap into a persons fear of missing out (FOMO) and encourage immediate action. to drive spontaneous visits.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

APRIL 11, 2025

To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Give your guests a better menu experience Digital menus are easier to update in real-time, so its simple to 86 an item (even in the middle of service) or update your specials for the weekend.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

JANUARY 23, 2025

Get training dialed in right away so youre not having to make big changes on the fly day of. A study found that 61% of diners are prepared to spend extra for a unique special event menu. Why customers love it: Guests feel special learning insider techniques and getting hands-on experience.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

The Rail

NOVEMBER 1, 2024

Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. It allows restaurant owners to train their staff on the new setup without requiring them to be there in person. This preemptive training reduces the learning curve.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

7 Shifts

NOVEMBER 15, 2024

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? What would you do if a customer tried to use an expired coupon or special offer? Tools help ensure no detail is missed, especially with special requests or dietary restrictions.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. The customer's needs always come first, even though my prices continue to rise.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Culinary Cues

JANUARY 26, 2025

They can work with special permission but alas, sometimes they are simply paid under the table. By the way, undocumented immigrants CANNOT receive Medicare or Medicaid; they cannot sign up for the Affordable Care Act, nor can they sign up for SNAP. We have unprecedented growth of businesses in the U.S. this is the American Dream.

Food 447

Food Hotels Fine Dining Agriculture 447

Modern Restaurant Management

MARCH 13, 2025

In 1995, ICE Chairman and CEO Rick Smilow acquired the school and expanded its offerings, adding new courses of study, creating specially-designed facilities, expanding geographically and regularly updating the curriculum to reflect the ever-evolving culinary industry.

Education 251

Education 2000 Sustainability 2015 251

7 Shifts

NOVEMBER 27, 2024

There was no learning curve — they found the app easy to use and easy to train their managers on. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie. 7shifts was very easy to get started with.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Culinary Cues

OCTOBER 14, 2024

Take classes, stage’ with a great chef, attend conferences, read, volunteer for special events that test your abilities – invest, invest, invest. [] ARE YOU WILLING TO TAKE A CHANCE Most people, at some level, are risk adverse. Remember how risky it was to take those training wheels off your bike at the age of seven or eight?

Coaching 416

Coaching Employee Relations Take-out Training 416

Goliath Consulting

APRIL 5, 2025

Attentive and Personalized Service Train your team to read guest cuessome diners appreciate detailed menu descriptions, while others prefer a straightforward, efficient experience. Personalization, such as remembering a regulars favorite dish or celebrating special occasions, can leave a lasting impression.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195