Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

OCTOBER 11, 2024

Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. The worker performs work that is outside the usual course of the hiring entity’s business. Facing an audit or investigation.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

NOVEMBER 20, 2024

What are the early warning signs that restaurants should monitor to prevent widespread contamination? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? And of course, they’re more susceptible to human error.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

MAY 9, 2025

Throughout my career in the restaurant industry, I’ve learned that success isn’t just about finding the right solutions – it’s about how you lead, adapt, and support the people around you. The restaurant industry has always been a passion of mine, especially the incredible people who bring it to life.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. From underutilizing digital tools to misreading current guest preferences, she offers actionable insights on how to course-correct and achieve real results.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Culinary Cues

OCTOBER 14, 2024

Yes, of course, there is always some risk. Every restaurant and food related business is crying the same blues: “Where are the great employees?” The needs run the entire gamut: cooks, bakers, chefs, managers, bartenders, servers, caterers, and even business partners…the shortages and the opportunities are EVERYWHERE.

Coaching 415

Coaching Employee Relations Take-out Training 415

Modern Restaurant Management

JUNE 18, 2025

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. Many owners of restaurants don’t understand that music done well means more sales. Music and dining are all about expectations. Volume is another issue.

Loyalty Program 221

Loyalty Program License Customer Experience Restaurant Law 221

Modern Restaurant Management

MAY 9, 2025

Imagine turning your restaurant's patio into a profit powerhouse this summer, even amidst rising costs and inflationary concerns. To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Culinary Cues

APRIL 7, 2025

First, and most important I have faith that the next generation will find their groove, represent us well, and help to move the restaurant business forward. The industry must prepare for the changes that will come if the expectation is employing the very best people who are a restaurants most important asset.

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

EATER

MAY 14, 2025

Wonho Frank Lee Ryan Bailey of Kato in LA says more square footage has actually helped operations A version of this post originally appeared on May 14, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

Seating 230

Seating Outdoor Dine-in Beverage 230

EATER

DECEMBER 20, 2024

By the time the restaurant opens its doors three hours later, the line stretches for several city blocks and the nearby 200-foot obelisk an icon of the Argentine capitals cityscape gleams in the fast-warming sun. Over the course of nearly 40 years in operation, Plaza Mayor says it has made no tweaks to its pan dulce recipe.

Point of Sale 276

Point of Sale Merchandise Seasonal Menu Pricing 276

EATER

MAY 8, 2025

Lorraine Bracco and Talia Shire in Nonnas | Jeong Park/Netflix The new Netflix film, which is based on a true story, is chock-full of Italian restaurant tropes. There are so many movie tropes that center around Italian restaurants. What is there to know about opening a restaurant, he wonders, full of hubris.

2007 293

2007 Customer Experience Presentation Food 293

Modern Restaurant Management

FEBRUARY 16, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the rising demand for off-premise and more with Brian Wayne, VP of Customer Success at QSR Automations. The pandemic, however, disrupted it significantly. “The biggest pivot was to curbside.

Customer Experience 520

Customer Experience Communication Serving Management 520

Modern Restaurant Management

SEPTEMBER 22, 2020

It's tech talk on this week's episode of The Main Course as host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia, speaks with Brad Duea , Chief Executive Officer of Restaurant Revolution Technologies , about the role technology will play in restaurant industry recovery.

Technology 501

Technology Customer Experience Serving Management 501

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

OCTOBER 13, 2021

With profit margins ranging on average from three to nine percent , restaurants are continually looking to keep costs down. How do restaurant operators find efficiencies to minimize costs without degrading quality or service? Consumers have shown interest in returning to restaurants, but it’s a slow march, not a cavalcade.

Food Safety 614

Food Safety Equipment Customer Service Customer Experience 614

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? A well-structured restaurant training program will let you turn this around. Each restaurant has unique staff roles that require different types of training.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JULY 15, 2021

In this episode of The Main Course , host Barbara Castiglia talked with Alex Canter, CEO of Ordermark, which helps restaurants increase efficiency and grow profits by aggregating mobile orders across all of the major online-ordering services into a single dashboard and printer.

Front of House 493

Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

OCTOBER 31, 2024

In April 2024, the United States Department of Labor (DOL) published a new rule that significantly increases the salary threshold for exempt employees: how do these changes impact the restaurant industry? Common examples of employees falling within this exemption include certain managers and supervisors.

Employee Relations 251

Employee Relations Restaurant Law 2025 2024 251

Modern Restaurant Management

OCTOBER 10, 2024

Attracting and retaining top talent is a widespread restaurant industry challenge. With an average cost to replace a restaurant employee averaging $5,864 the costs of high turnover add up quickly. If you’re replacing just 25 team members a year in a restaurant, you’re spending nearly $150K.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

APRIL 4, 2025

Modern Restaurant Management (MRM) magazine asked Murray for her insights on how and why to change a restaurant’s concept, social media marketing, and more. What is an example of how you’ve changed a restaurant concept and what lessons you learned? This can be both verbal or non-verbal.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

JANUARY 5, 2021

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant marketing advice with Johann Moonesinghe, Founder and CEO of inKind, a unique restaurant financing engine that’s already helped more than 460 restaurants around the world.

Email Marketing 474

Email Marketing Marketing Customer Experience Serving 474

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you handle disputes between customers and employees?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

AUGUST 16, 2024

Leading this charge are process management applications that integrate with sensors, essentially revolutionizing how catering compliance and food safety are approached within restaurants. A reactive response to catering compliance due to such will no longer do.

Food Safety 472

Food Safety Catering Food Food Supply 472

Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Restaurants have an opportunity to offer premium, value-add experiences that justify higher price points.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. As restaurants face unprecedented turnover, effectively onboarding new employees becomes critical.

Training 489

Training Front of House Food Safety Back of House 489

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to evolve – or disappear. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 27, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dara St. A new episode of The Main Course , our podcast series with MarketScale, is served up every Tuesday. To listen, click here.

Loyalty Program 493

Loyalty Program Dine-in Technology Serving 493

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

APRIL 11, 2022

As Americans reach for a potential post-pandemic world, the restaurant industry continues to reel from two years of economic, staffing and supply chain chaos. Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Managers are already busy. Communicate Better.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

OCTOBER 28, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Taking inventory is one of the most tedious processes in restaurant operations. Here are some different ways technology can streamline your inventory management: Real-Time Results.

Inventory 520

Inventory Management Management Waste 520

Modern Restaurant Management

DECEMBER 31, 2024

Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Culinary Cues

MAY 5, 2021

My question to you is, how will management of Restaurants, Clubs and Hotels try to provide a sense of balance and wellbeing for the chefs who have the history of working from dawn until well into the night, six and sometimes seven days a week. Of course, this is true so what is the solution? Is there truth to this? Is this true?

Hotels 473

Hotels Coaching Employee Relations Training 473

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. In this article, you will learn: How a centralized delivery system eliminates the chaos of managing multiple platforms. Lets break down why managing them all at once is so frustrating.

Delivery 195

Delivery Food Food Order Customer Service 195

Culinary Cues

MAY 13, 2023

Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? If you can afford the cost and the time, of course a culinary school would help as an integral part of your plan. So where will you get exposure to much, if not all of that?

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

MAY 7, 2025

It’s no secret that running a restaurant franchise is a complex task with an abundance of moving parts. This avoids challenges and disruptions to your financial management that could otherwise arise with personnel changes at the firm.

Franchising 221

Franchising Franchise Specials Hiring 221