The Rail

FEBRUARY 7, 2025

Video can highlight your signature dishes , seasonal specials, decadent desserts, and upscale cocktails to encourage reservations. Showcasing New Menu Items and Specials While many aspects of a restaurant shape the experience guests have, the most important is the menu.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. The use of technology is needed to serve diners better, give them peace of mind, and let them enjoy their meals. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

APRIL 29, 2025

To drive more data-driven decisions and reservations, Yelp Guest Manager now includes an enhanced traffic attribution dashboard that breaks down covers by source, time, and day of the week. With guaranteed seating, guests can now reserve specific areas like the patio or bar, which helps set expectations and reduce time at the door.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

AUGUST 4, 2023

Including a link to your restaurant’s app or website and allowing viewers to reserve a table or even order delivery or takeout right away can help you get direct ROI from your video. Closing the gap between inspiring them to make a purchase and giving the tools to follow through with it helps you achieve more reliable conversions.

Serving 419

Serving Social Media Events Entertainment 419

Modern Restaurant Management

MAY 9, 2025

Operational control tools are also important, including reservation systems and waitlist management keep things moving smoothly when the patio fills up. With handhelds, your team is able to spend more time serving guests, instead of going back-and-forth between tables and the POS station.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

FEBRUARY 14, 2025

SoftPOS can also serve as a back-up solution or a queue-buster during busy periods, ensuring scalability and flexibility increasing acceptance and conversion. For instance, a restaurant can integrate reservation systems, table management, post-sale analytics and payments into a single platform.

2025 275

2025 Sustainability Transportation Travel 275

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Your posts can serve as mini-ads for your restaurant, and they appear when customers search for your business. Nowadays, running a successful restaurant takes more than great food and good service.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 7, 2025

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations.

Communication 282

Communication Reservations Take-out Management 282

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Older generations (55+) prefer outdoor seating driving 27% of reservations. Middle-aged adults (34-54) on the other hand prioritize family style meals.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

APRIL 9, 2025

There are also age restrictions on tasks like serving alcohol and handling hazardous materials that vary by jurisdiction, adding further complexity for restaurant chains with locations in multiple states or cities. AI-powered scheduling also assists in other compliance areas like food safety.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

FEBRUARY 4, 2022

Serving smaller portion sizes. In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. Self-Serve/Grab-and-Go and Use of Automation.

2022 547

2022 Customer Service Online Ordering Website Management 547

EATER

MAY 14, 2025

We also have two seats at the bar that we reserve for walk-in drinks and la carte bites. If you look at that in terms of an la carte restaurant that might serve more cocktails, thats actually pretty low, but because our menu is $325, that skews the percentage upward toward the food.

Seating 250

Seating Dine-in Outdoor Beverage 250

Modern Restaurant Management

MAY 9, 2025

Born in the 19th century as modest spots serving workers affordable fare like onion soup and crepes, bistros have become symbols of France’s culinary soul. Even rural cafés in distant locales have adopted the bistro blueprint: hearty food served in a welcoming space.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Goliath Consulting

APRIL 18, 2025

Hospitality in a Digital World With online reservations, mobile ordering, and QR menus, its easy for the human touch to get lost. Its not just about how well you serve, but how well you care. But digital convenience and genuine hospitality dont have to be at odds.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. It doesnt matter if you serve the best food in town; if youre missing a website, new customers either wont know about you or will avoid visiting because your restaurant seems outdated. How owning your digital presence can help you reach more local customers.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

APRIL 15, 2021

As part of their service, they offer Pickup and Delivery solutions; Reservation, Waiting, and Seating Management; Data and Guest Profiles; Guest Engagement, and Marketing. A new episode of The Main Course , our podcast series with MarketScale, is served up every Tuesday and Thursday.

Customer Service 450

Customer Service Customer Experience Seating Reservations 450

EATER

NOVEMBER 27, 2024

For some, it serves as a poignant reminder of hardship, yet for others, it remains a comforting, nostalgic food and an accessible entry point to Indigenous cuisine. While not directly involved in running Off the Rez, her work laid the groundwork for its alignment with the museum’s mission to serve Native ingredients.“Every

Innovation 321

Innovation Food Truck Seasonal Menu 2004 321

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. Calculating the table turnover rate involves dividing the total number of guests served by the number of tables available during a specific period.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Implement an Online Reservation System. But have you thought about your website design? Represent the whole menu.

Design 520

Design Online Ordering Mobile Ordering Reservations 520

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. Why do you do what you do?

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 25, 2022

Although the new tool required many restaurant staffers to serve dual roles as waitstaff and technical consultants, using QR codes was a resounding success. Book Reservations, Join Waiting List. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

Modern Restaurant Management

JULY 3, 2024

A well-crafted website serves as the virtual storefront for your restaurant, providing potential diners with a glimpse into your establishment's unique offerings, ambiance, and culinary delights. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible.

SEO 489

SEO Website Management Online Ordering Customer Experience 489

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Types of Emails Restaurants Can Send Different emails serve different purposes, and mixing up your content keeps your audience interested.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. Please discourage or suggest limits this right now.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JULY 13, 2020

Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. There’s no one size fits all, and restaurants are having to rethink their layout and restaurant flow.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. It is this understanding that will bring the industry back.

Travel 539

Travel Back of House Customer Service Small Business 539

Modern Restaurant Management

SEPTEMBER 21, 2020

He looked for opportunities to strengthen relationships with his vendors and suppliers, for opportunities to acquire cheap real estate, for opportunities to scoop up great talent who suddenly found themselves out of work, and for opportunities to better serve his community in a time of need. But coronavirus threw a wrench into that.

Front of House 488

Front of House 2009 Reservations Website Management 488

Modern Restaurant Management

MARCH 3, 2025

The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression. Reservation and waitlist data optimize staffing, table turnover, and guest flow for a seamless experience. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

FEBRUARY 3, 2022

Reservations : Most operators are taking a hybrid approach to reservations. While 61 percent of restaurants now use a reservation platform, the majority of reservations (62 percent) are still being made by phone or through walk-ins – a figure that’s actually up five percent from 2019.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

MARCH 21, 2024

As we head into 2024, all eyes are on the Federal Reserve as interest rates hold the key to employment and the consumer spending fueling the small business economy. In all, we expect 2024 to be a better year for business than 2023 as the Federal Reserve executes the soft landing it has been seeking since this tightening cycle began.

2024 450

2024 Small Business 2023 Food Truck 450

Modern Restaurant Management

JULY 12, 2022

Reach guests choosing to order-in by creating a Restaurant Week takeout menu—all you need is online ordering technology that enables you to pace and fulfill to-go orders while also serving a full dining room (providing you with two revenue streams). Serve more guests than usual with tech options.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

DECEMBER 22, 2020

So, whether you are a restaurant proprietor of one, two or many locations, food or inventory supplier, menu designer, online reservation technology or delivery software company, this could be a viable funding option for you. Grant applications require much more than “we are a restaurant serving French cuisine and hope to expand.”

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

JUNE 10, 2024

The big change in the restaurant business is now about more than just serving food; it's about offering a personalized experience that matches exactly what customers want and expect. Centralizing the Customer In this industry, the focus has shifted towards understanding and serving each customer's unique needs.

Customer Experience 443

Customer Experience Point of Sale Customer Service Innovation 443

Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. These apps facilitate reservations and deliveries and enable loyalty program access, enhancing user experience. It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience.

Loyalty Program 486

Loyalty Program Franchising Franchise Social Media 486