Modern Restaurant Management

FEBRUARY 25, 2025

Hybrid : A middle ground between Google and TikTok, platforms like Instagram act as a mini business profile where restaurants can showcase menus, promotions, and links to reservations. This technology can boost reservations and foster customer loyalty by promptly addressing inquiries and facilitating bookings.

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. These restaurants can also focus on creating a sense of scarcity or urgency with limited reservations or special tasting events.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Use email newsletters in marketing your restaurant Email marketing is one of the most effective restaurant marketing strategies for driving engagement and increasing reservations.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

DECEMBER 19, 2024

These AI-driven systems can help restaurants cut costs and reduce human error by automating simple tasks such as reservation scheduling, taking orders and collecting payments. One of the most persistent trends in payments technology has been the incorporation of AI-driven solutions and systems, including POS systems.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

FEBRUARY 13, 2025

There's growing interest in premium dining experiences, with prepaid reservations above $200 now representing 10.1 Increase in average prepaid value: The average prepaid reservation has increased 36 percent to $102 so far this year, up from $75 in 2024.²This percent in 2024. Prepaid bookings now represent 38.6

2024 221

2024 Fine Dining Book Reservations 221

Restaurant Business

MAY 16, 2025

Following New York's lead, anti-piracy bills are proposed in six more states, driven by independent restaurant operators who say they want to take back control of their bookings.

Reservations 164

Reservations Marketing Book Operations 164

Modern Restaurant Management

DECEMBER 9, 2024

Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023. By utilizing the data available from your POS system, you can figure out what dishes were most popular during holiday seasons and use this to chef up a storm.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

APRIL 18, 2025

Other restaurants are integrating AI into reservations, guest messaging, and even menu pricing—helping them react to demand in real time. For example, Taco Bell is using AI-driven labor and inventory management tools to fine-tune staffing and reduce food waste.

Airlines 435

Airlines Hospitality Waste Food Order 435

Modern Restaurant Management

APRIL 29, 2025

To drive more data-driven decisions and reservations, Yelp Guest Manager now includes an enhanced traffic attribution dashboard that breaks down covers by source, time, and day of the week. With guaranteed seating, guests can now reserve specific areas like the patio or bar, which helps set expectations and reduce time at the door.

Operations 221

Operations Front of House Seating Reservations 221

Culinary Cues

MAY 12, 2025

Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. Meticulously clean kitchens; pristine, starched chef whites; the very best equipment and ingredients from around the world. Fifteen-hour workdays, no time for anything but the pursuit of excellence.

Fine Dining 348

Fine Dining Seasonal Menu Front of House White Paper 348

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Older generations (55+) prefer outdoor seating driving 27% of reservations. Middle-aged adults (34-54) on the other hand prioritize family style meals.

License 252

License Fine Dining Customer Experience Dine-in 252

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 14, 2025

For instance, a restaurant can integrate reservation systems, table management, post-sale analytics and payments into a single platform. In retail, online and physical environments are merging into a seamless, omnichannel experience, where a customer may browse items online, reserve them, and complete the purchase in-store.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

MAY 17, 2022

Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process. In addition to placing their food order within the app, allowing patrons to reserve their table within your app frees them from calling the restaurant.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

ChowNow

FEBRUARY 13, 2025

The ways a website can drive more orders and reservations while cutting costs. Customers cant access an up-to-date menu, current hours, schedule a reservation, or place an online order. Beyond takeout and delivery, a website also makes it easier for guests to reserve a table without having to call.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. AI-Powered Chatbots & Reservations : Automated assistants handle reservations, answer customer questions, and offer waitlist updates, reducing the workload on staff. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

MAY 27, 2025

Third-Party Vendor Risks for Restaurant Operators Modern restaurants rely on a complex network of third-party vendors – from POS systems and reservation platforms to delivery services and payment processors. Many reservation systems collect extensive personal information that could create significant liability if breached.

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

DECEMBER 31, 2024

” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. Reservation platforms are used often to book tables, but we have seen an increase in people calling and wanting to speak with a person at the restaurant to make reservations.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading Additionally, a quarter of people are planning corporate events at restaurants.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. For example, a Christmas Sweater Party email informs guests of the event while also encouraging them to make a reservation.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Modern Restaurant Management

FEBRUARY 4, 2022

In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. However current trends in the restaurant industry are less daunting than past fads.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Let’s come back to Henry. Communicate with other technology in your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

FEBRUARY 7, 2025

Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations. Model the Behavior : Leaders need to actively seek feedback, be open to evaluation themselves, and provide constructive input to their teams. This requires actively choosing to be vulnerable. Share it when it’s relevant and timely.

Communication 283

Communication Reservations Take-out Management 283

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

ChowNow

MAY 2, 2025

What to Include in Your Restaurant Newsletter Every email should have a clear focus, offer real value for your readers, and include a natural call to action that makes it easy for them to take the next step, whether thats placing an order, making a reservation, or planning a visit.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

Modern Restaurant Management

MARCH 8, 2022

I had a birthday party reserved for tonight for my 12-year-old son – they called me today, CANCELING MY RESERVATION. Canceling a reservation so abruptly is rare, and I would be interested to learn more about your experience so we can make sure it doesn’t happen again. Plus, it’s raining!

Customer Experience 563

Customer Experience Customer Service Small Business Reservations 563

Modern Restaurant Management

JANUARY 12, 2023

A diner who wants to order directly through a restaurant’s website one day, may pivot to making a reservation the next. Just as omnichannel delivery ordering is now the industry norm, restaurants will use this same tactic with reservations to create a better guest experience and develop stronger loyalty with customers.

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

MAY 9, 2025

Operational control tools are also important, including reservation systems and waitlist management keep things moving smoothly when the patio fills up. That means thinking through layout and service flow to support great service, making sure there’s shade or cover when the weather turns, and setting the tone with lighting and music.

Outdoor 252

Outdoor Mobile Ordering Loyalty Program Fast Casual 252

Modern Restaurant Management

MAY 7, 2025

The mission of a website is to keep your customers engaged so they want to fill out a form or call and place a reservation. If you are active on different social media platforms, put those links at the bottom of the site. When you place social media links high up on the website you change what the customer is focusing on.

Social Media 380

Social Media Information Entertainment Design 380

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

2025 195

2025 Marketing Email Marketing Operations 195

Goliath Consulting

APRIL 18, 2025

Hospitality in a Digital World With online reservations, mobile ordering, and QR menus, its easy for the human touch to get lost. Whether its remembering a regulars order or simply offering a sincere greeting, small actions can build emotional loyalty that no discount or trend can match.

Hospitality 221

Hospitality Email Marketing Mobile Ordering Customer Service 221

Modern Restaurant Management

JANUARY 18, 2023

In the back of the house, AI can automatically anticipate inventory shortages and suggest quantities for restocking that are consistent with predicted reservations. An AI model might suggest ordering in more racks of lamb for a large party in the next week, for example, taking the burden of keeping track of inventory off kitchen staff.

2023 474

2023 Guest Recovery Customer Service Back of House 474

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Also, make sure your GBP includes: A link to your website A menu link Service options: dine-in, takeout, delivery, curbside pickup, reservations, etc. And heres the thingyour competitors are already optimizing for local search.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

MARCH 25, 2022

Book Reservations, Join Waiting List. As new technology advances and customers are able to book reservations and join your waiting list online, make their life easier by providing them with a QR code to point them in the right direction. Having the offer on their phone will make redemption a breeze.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489