Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. The answer lies in technology.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? percent of all bookings for Valentine’s Day so far this year, up from 7.2

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The more you can integrate the better.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. It is important to communicate what you are doing for safety, but don’t forget to highlight the amazing dining experience you have to offer. Do people need to make reservations in advance?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. In fact, with apps like Caviar, you can have fine dining in your living room while you binge your favorite series. Simplified Menus. Ghost Kitchens. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Expectations of dining guests are on the rise.

Management 403

Management Management Fine Dining Social Media 403

ChowNow

MARCH 7, 2025

When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. The more you understand your customers, the better you can fine-tune your marketing and pricing strategies. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

OCTOBER 10, 2023

A blurring of work and personal schedules is among the factors driving a shift toward earlier dining times at fine dining restaurants, according to a new report from Placer.ai. Other factors include the continuing work-from-home trend and the increasing population of younger families in urban residential locations.

Fine Dining 473

Fine Dining Dine-in 2019 Reservations 473

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

AUGUST 25, 2020

Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Embracing Different Dining Experiences. Dining al fresco will no longer be a temporary fix to social distancing guidelines, it will become a must-have for years to come.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

JULY 12, 2022

Reach guests choosing to order-in by creating a Restaurant Week takeout menu—all you need is online ordering technology that enables you to pace and fulfill to-go orders while also serving a full dining room (providing you with two revenue streams). Be In Charge of Your Own Marketing.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

OCTOBER 7, 2024

More interesting for the dining public on this issue is how restaurants will rely more on premade products in 2025, which have almost zero waste and will help lower labor costs (fewer employees needed to make the products from scratch). However, that is all very technical and dry. For $14.99 For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Thankfully, outdoor dining is less expensive to build out.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

DECEMBER 30, 2020

Safety is the new “trend” that every dining establishment must offer, and it goes far beyond offering paperless QSR code menus and bottles of hand sanitizer at the host stand. Doing everything to ensure your customers feel safe dining with you will remain priority #1. When do reservations spike?

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

JULY 28, 2022

How the customer prefers to order (for delivery, for pick-up or to dine-in). You need to find the fine line between collecting the information you need and respecting your customers’ privacy. Online Table Reservation Systems. Which of your locations the customer orders from most. What the customer orders. POS System.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Ignoring compliance can lead to fines, bad press, or even shutdownsso having clear protocols in place is mandatory.

Operations 195

Operations Management Management Front of House 195

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Make reservations. For restaurants that accept reservations, reserve. How far in advance you’ll want to reserve depends on the restaurant.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Seasonal Menus & Event Announcements If you roll out seasonal dishes, holiday specials, or themed dining experiences, let your audience know in advance.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

SEPTEMBER 26, 2024

There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences. The narrative is consistently embedded in every aspect of the restaurant, creating a coherent dining experience that feels like a journey. And work they did.

Fine Dining 409

Fine Dining Customer Experience Customer Service Hospitality 409

Modern Restaurant Management

OCTOBER 10, 2023

These apps facilitate reservations and deliveries and enable loyalty program access, enhancing user experience. By diligently tracking these metrics, restaurants can fine-tune their offerings, ensuring that their loyalty programs remain relevant and rewarding.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Culinary Cues

JANUARY 20, 2024

It is important to always keep in mind that dining out is still a luxury, even though more and more families have built it into their lifestyle. Whether a quick service restaurant, family dining, food truck, or white tablecloth fine dining operation – there will always be some level of price sensitivity.

Fine Dining 449

Fine Dining Food Truck Back of House Pricing 449

Modern Restaurant Management

MAY 21, 2020

If your customers expect you to offer a fine dining experience, they won’t be pleased to know that you’ve upturned your entire restaurant. Keep customers from congregating in waiting areas by adopting a reservations-only business model. Enlighten Guests on How You Provide a Safe Dining Experience.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. Fine dining concepts don't have to be formal.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Slim and stylish is fine, but in a restaurant, function beats form every time. Tablets are everywhere in restaurants these days, and with good reason.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MARCH 17, 2022

With the right technology in place, restaurants can tailor smaller menus to the on- and off-premise dining preferences of their customers while leveraging automated marketing promotions to make the most of their offerings. Advanced Customization On- and Off-Premise.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Many restaurants have also pivoted to outdoor dining amid the pandemic.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Culinary Cues

APRIL 26, 2020

If your concept remains “sit down” and you are not connected with an on-line reservation system, then you will miss out on a customer base that is accustomed to 24/7 relationships with providers. Will it be participative dining, self-serve, cash and carry, fun dining, fine dining, educational dining, etc.?

Guest Recovery 410

Guest Recovery Kitchen Safety Customer Service Food Safety 410

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 9, 2023

Ignoring these licenses and regulations might attract hefty penalties and fines, so make sure you’re aware of the local, state, and federal regulations before opening up for business. Invest sufficient time and money in creating a dining area that customers will find charming and hospitable.

License 408

License Document Hiring Fine Dining 408

7 Shifts

DECEMBER 18, 2023

Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online. Your team can also adjust reservations directly. Leading reservation-tracking apps include OpenTable, Tock, and Resy.

Management 397

Management Management Email Marketing Point of Sale 397

Culinary Cues

SEPTEMBER 15, 2022

Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. I wonder why this is the case.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

7 Shifts

JULY 24, 2020

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ?? Without Reservations is an inspiring read that really shows there is no limit to the success you can have in this industry. Topics: Find dining; restaurant management; finding suppliers. ?? Published: 2012 ?? Author: J.W. Published: 2000 ??

Book 370

Book Management Management Restaurant Law 370

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Fine-tuning every touch point a customer has with your restaurant will elevate their experience from: Yeah, I liked it to I want to go there twice a week.

2025 195

2025 Loyalty Program Operations Email Marketing 195