Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Embracing automation while fostering a skilled and satisfied workforce presents a forward-looking approach to navigating the labor shortage.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. From improving reservations and service to prioritizing cleanliness and accessibility, you can create a truly exceptional dining experience for all your guests.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Add a simple banner to your site that explains this.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Culinary Cues

SEPTEMBER 29, 2022

Now, this is just the beginning of the list, we haven’t even reached any part of. the product experience, but you begin to see what it takes.

Website Management 448

Website Management Reservations Seating Take-out 448

Culinary Cues

MAY 19, 2022

Jake didn’t even spend much time at the expo station until this first group of reservations was well underway – the line could handle it quite well. Salads, cold apps, and desserts were beautifully presented and ALWAYS ready when the server needed them. This was “order/fire” time. We’re good boss”.

Seating 448

Seating Dine-in Seasonal Menu Ordering 448

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. Set seating times. This information should be communicated when the guest makes their reservation. Make it easy for your staff to service tables and consider the flow of area traffic in your dining area.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

AUGUST 19, 2020

and Jim Plamondon and present a secretarial citation from the state. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. With Seated Events, Seated at Home, and Seated, restaurants can drive demand to their three primary sources of revenue in a single, easy to use rewards platform.”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Build and Segment Your Email List : Collect emails from customers who order online, make reservations, or join your rewards program.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 450

Restaurant Law Communication Café Take-out 450

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. The CBI survey was conducted between February 19 and February 24, 2025, and included 1,001 adult U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. The average dining room guest for breakfast is likely to spend no more than 30 minutes from the time they are seated.

Back of House 520

Back of House Dine-in Restaurant Law Ordering 520

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. Plain and simple. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. OpenTable seats around 1.6 Learn more 7.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

SEPTEMBER 24, 2024

We could all do a little brainstorm session and then present on the needs of that group?” ” Felicia stood up from her seat and proceeded to the front of the room. All rights reserved. .” “Maybe we could break out into groups and brainstorm for a bit?” ” asked Cal. “What do others think?”

Communication 437

Communication Point of Sale Book Customer Experience 437

Culinary Cues

MAY 15, 2021

When the economy was weak then restaurants were in the driver’s seat – more applicants than jobs available led to a competent workforce that was underpaid and overworked. Without cash reserves the pandemic cause thousands of restaurant casualties. The “new” strategy must be to plan more effectively.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

7 Shifts

JUNE 16, 2022

An FAC shouldn't be composed of every operator under a franchisor — it's a privilege that should be reserved for the most successful franchisees. How long franchisees will have a seat on the board. 11:30 am: Debrief and present findings. Develop Membership Criteria. 9:30 am: Navigating the brand's upcoming marketing campaign.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

SEPTEMBER 27, 2024

In addition, many diners will be on the lookout for early mealtime reservations, reflecting dining trends seen over the past several years. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m. early bird timeslot. Of those, 14 percent plan to book five or more weeks out.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

OCTOBER 23, 2019

When you get it right, your marketing ROI is higher, your tables are more consistently reserved and your revenue is more consistently flush. Is your cafe the edgy chef who thrills patrons with edge-of-the-seat culinary escapades? How do they describe and/or present themselves on their profiles? So how do you get it right?

Social Media 290

Social Media Customer Experience Small Business Catering 290

Culinary Cues

SEPTEMBER 4, 2020

In the moment, however, there are loads of things that we miss, things that make us shake our heads in disbelief, things that we long for – a return to a time when our greatest concern as a chef was our reservation list and daily mise en place. Creativity takes a back seat during times of crisis and uncertainty.

2020 379

2020 Back of House Front of House Food Order 379

EATER

JANUARY 28, 2021

Consider the presentation, he says, or how the staff feels like family. The same day Uni announced its suite dining program on Instagram, Le Crocodile, the French brasserie at Brooklyn’s Wythe Hotel, opened reservations for its private dining rooms, dubbed Le Crocodile Upstairs. Then, of course, there’s the Chiang Mai duck carnitas. “I

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

Modern Restaurant Management

NOVEMBER 19, 2019

The winning team of chefs will successfully prepare and present a four-course menu, utilizing a mystery basket of 16 fresh, seasonal ingredients, as well as demonstrate a mastery of cooking technique. Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

EATER

FEBRUARY 28, 2023

He opened the buzzy 15-seat Brooklyn restaurant, one of Eater’s Best New Restaurants of 2022 , after winning the city over with a dinner series called Iya Eba in the late summer of 2020. “I To him, it’s a tribute to the art form of food presentation, as well as the pride with which he has long viewed the possibilities of his home food.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Modern Restaurant Management

DECEMBER 28, 2023

Diners prefer walk-ins to reservations : Diners were more spontaneous and made more plans to meet up and walk into restaurants. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations. Nearly three-quarters (71 percent) of all reservations were made on mobile.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JUNE 8, 2021

But the good news is, across the industry, business is back on the rise—powered by limited in-person seating and continued diner interest in take-out and delivery. Reserve your low-margin items for in-person diners. If you own, run or work at a restaurant, it’s been a tough year with more uncertainty ahead.

Delivery 251

Delivery Online Ordering Transportation Food Order 251

Restaurant Clicks

NOVEMBER 30, 2021

Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. It does get rather packed at certain times in the day, though, so consider calling ahead to see if seating is available. Make a Reservation. Make a Reservation. Sushi Nonaka. Sushi Kaito. Sushi Yasaka. Sushi Ishikawa.

Website Management 144

Website Management Reservations Seating Bar 144

EATER

MAY 9, 2023

Some restaurants have dedicated spaces that are reserved as private dining rooms (or PDRs), where a group can celebrate while the restaurant continues operating. The restaurant and popular wedding venue Redbird in Los Angeles, for example, has six private event spaces , the largest of which can accommodate 108 seated guests.

Back of House 244

Back of House Events Front of House Beverage 244

Restaurant Clicks

NOVEMBER 9, 2021

Maybe you’re looking for a cozy spot to bring a date or a place with ample seating for a fun family reunion. Makoto offers patrons that sleek, modern feel that one might associate with sushi, but it also provides plush pillows and banquette seating to emphasize comfort indoors. Make a Reservation. Make a Reservation.

Front of House 135

Front of House Reservations Back of House Online Ordering 135

Restaurant Clicks

OCTOBER 13, 2021

The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. Make a Reservation. Make a Reservation. Located in Brooklyn, The Four Horsemen provides indoor and outdoor parklet seating, expanding their space to make room for tons of guests. Make a Reservation.

Bar 148

Bar Reservations Seating Back of House 148

Restaurant Clicks

NOVEMBER 13, 2021

Make a Reservation. Make a Reservation. Make a Reservation. The Catbird Seat. View this post on Instagram A post shared by the catbird seat (@the_catbirdseat). Named after a famous story from 1942 by James Thurber, The Catbird Seat is perennially one of the hottest restaurants in Nashville. Henrietta Red.

Back of House 142

Back of House Reservations Fine Dining Online Ordering 142

Restaurant Clicks

NOVEMBER 19, 2021

The Wine Room seats approximately fifty guests, while The Loft comfortably seats sixteen people. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Matthew’s has two private dining spaces. Chart House. Bistro Aix.

Dine-in 140

Dine-in Seasonal Menu Website Management Reservations 140

Restaurant Clicks

OCTOBER 13, 2021

Present in the heart of Phoenix , Steak 44 specializes in serving a fantastic steakhouse menu. While reserving a table, do not forget to adhere to their dress code which remains strictly business casual attire. If you love sitting near a cozy fireplace, then choose to take a seat at their patio dining area. Make a Reservation.

Fine Dining 142

Fine Dining Back of House Website Management Reservations 142

EATER

DECEMBER 15, 2021

The more exclusive culinary experience (only 12 seats) is set across the street from Cellier in the UNESCO-protected 18th-century private mansion, called the Maison Belle Epoque, that was once home to Perrier-Jouët’s founding family. With only 15 seats per sitting, you’ll definitely need to plan ahead and book well in advance.

Back of House 284

Back of House Tourism Hotels Vineyard 284