Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. At the core of our innovation was a commitment to collaboration and creativity.

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Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

APRIL 8, 2025

“Patrons are more interested in tools that offer convenience and personalization—like self-service kiosks or tailored deals.” “Our research shows inflation is no longer at its peak but still impacts consumer behavior, especially around perceived value.

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2025 Consumer Goods Fast Casual Seasonal Menu 417

Modern Restaurant Management

NOVEMBER 20, 2024

coli can rapidly spread through food service facilities from a single contaminated source, persisting on surfaces and posing long-term contamination risks. Primary among these are transition areas where ingredients move from storage to prep, prep to cooking, and cooking to service. Foodborne pathogens like E.

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Food Safety Kitchen Safety Food Food Supply 419

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. For instance, "Discover which menu items are most popular among our target market" is a clear and focused goal. This way, you can get a better idea of their service.

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Marketing Social Media SEO Customer Service 370

Culinary Cues

JANUARY 13, 2025

Sure, the chef may have his or her name on the menu, the owner may proudly greet every guest, accomplished line cooks may amaze everyone involved, service staff win the day with attention to detail and salesmanship, and one could certainly argue that dishwashers are MVPs because if they fail, the whole operation starts to crumble.

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Coaching Sports Presentation Seasonal Menu 442

Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s critical for technologists and restaurant industry professionals to understand that AI is simply a new tool that can bridge gaps for us in the heuristics that dominate our everyday lives.

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Airlines Hospitality Waste Food Order 435

Goliath Consulting

APRIL 22, 2025

The restaurant experience isnt just about great service and ambianceits deeply tied to ingredient sourcing and food costs. Seafood : Imports from Vietnam and Thailandespecially shrimp and other seafoodare now subject to high tariffs, driving up costs for seafood-focused menus ( eFulfillment Service ). With new U.S.

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Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. We’re creating spaces that feel vibrant, welcoming, and modern while still honoring our heritage.

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2025 Loyalty Program Social Media Fast Casual 419

Culinary Cues

OCTOBER 23, 2024

We are in the business of service and in service to the business. A stake in the ground that insists you will only buy ingredients from local farmers and vendors may not be wise based on consistency, availability, price controls, quality and service. We cook as we do for a variety of reasons.

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Modern Restaurant Management

JUNE 2, 2025

Poor customer service or low quality food will be more damaging to restaurant brands and could result in long-term customer loss even when the economy bounces back. In the US, our data consistently shows that female consumers are worse off economically than male. What are key differences you see in US and UK respondents?

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Menu Innovation Loyalty Program Fast Casual 428

EATER

MAY 28, 2025

Counter service at Sabine. In October, they converted the space into Sabine, a counter-service cafe and bakery. Its scope has since expanded with the addition of a bar and table-service dinner from Tuesday to Sunday. At] Sabine, being more of a coffee counter, our check average is smaller but our volume is higher.

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Seating Back of House 2025 Presentation 225

Modern Restaurant Management

MARCH 5, 2025

Because of our funding constraints, we had to get creative. We decided to expand into the Consumer Packaged Goods (CPG) space, aiming to get our ice cream pints into grocery stores. As luck would have it, our pints got onto grocery shelves just before the COVID-19 pandemic upended the industry.

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Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” Very interactive, completely personalized.”

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 12, 2025

This represents a larger increase than those increasing visits to fast-casual (14 percent) or full-service (11 percent) restaurants and is on par with those visiting QSRs more frequently (24 percent) ( RMS Q1 2025 Dining report ). The 2,000 U.S. What's At Stake for Restaurants? To compete, restaurants must rethink their approach.

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Retail Marketing Fast Casual Customer Service 355

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. AI-powered chatbots and ordering systems streamline customer interactions, speeding up service while maintaining a personal touch. At Sammy’s Sliders, we’re committed to doing our part.

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Modern Restaurant Management

NOVEMBER 25, 2024

In a similar “perception-versus-reality” scenario, 74 percent of our latest consumer survey respondents believed they were paying more for restaurant food — despite a slowdown in price increases in 2024. Perception : Anticipating price variability made consumers feel less fairly treated.

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Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

MARCH 17, 2025

One of those costs is with partnering services, with many food service operators relying on purchasing groups to help them make category-specific strategic purchases. There are many areas where we have seen food service operators benefit! This makes business tight causing a hard look at any extra costs.

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Modern Restaurant Management

DECEMBER 4, 2024

"Our findings show that while traditional expectations around food quality, service, and ambiance remain steady, technology has emerged as a pivotal area of focus," Carly Fink, president of Provoke Insights, told MRM. "Guests,

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Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

EATER

APRIL 30, 2025

Quick-service restaurants arent really sustainable at one. We have tried to run our own delivery apps through our website, but frankly, this is not how modern consumer behavior works. When we opened the second location, we dropped it down to where our most accessible meal was $14 and our sandwiches were $14.

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Serving 2025 Fine Dining Employee Relations 276

Culinary Cues

NOVEMBER 25, 2024

We live in an information overload society where fear of missing something leaves us attached to our phones and televisions seeking the latest catastrophe, political misstep, impending sense of doom, or vision of the apocalypse. Good news doesn’t sell as well as doom and gloom, so our friends in the media avoid it as much as possible.

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Food Supply Uniforms Café Take-out 409

Modern Restaurant Management

MARCH 20, 2025

If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service. Negative reviews can deter potential clients, and varying service quality can undermine the trust you’ve worked hard to establish.

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Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

MARCH 11, 2025

People appreciate contactless service and it has become the new norm to order differently than at the front counter of a restaurant with an employee at a cash register. Technology has redefined service models, but great hospitality remains irreplaceable. COVID has also forced the industry to rethink how we treat our entire team.

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Modern Restaurant Management

JUNE 10, 2025

Our research shows that the majority of Americans (53.5 Good News for Tipped Workers Remarkably, despite the rising cost of living and pressure on pocketbooks, our data shows Americans are tipping more generously. In a tricky economy, many diners are consciously showing support for service workers by upping their tips.

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Consumer Goods 2025 Loyalty Program Dine-in 221

Modern Restaurant Management

JANUARY 24, 2025

Just as Chatham alumna Rachel Carson’s pioneering work in sustainability changed America’s understanding of the environment, our induction advocacy will change the future of the culinary industry.” When was it serviced last? Sustainability has moved beyond a trend and is now a mandate by our guests.

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Restaurant Business

MAY 21, 2025

Its about supercharging our ability to help restaurants execute with confidence. Through direct integrations with POS systems and loyalty programs, the feedback captured is not only granular but also immediately actionable.By

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Loyalty Program Customer Experience 2022 Design 247

EATER

OCTOBER 15, 2024

Food service buildings in the U.S., Moreover, restaurants and food services use nearly 1 trillion pieces of disposable food service ware and packaging annually, according to a report from Upstream , an agency that advocates for the reuse industry. They also use 15 percent of the water consumed by commercial buildings in the U.S.,

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Compost Food Equipment Waste 290

Modern Restaurant Management

APRIL 4, 2025

“We are making sure that we keep our food, aesthetic and brand all aligned and consistent,” Murray said. “Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.”

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Social Media Customer Service Customer Experience Influencer 221

Goliath Consulting

JUNE 8, 2025

Summer brings sunshine, longer days, and—if you’re not prepared—hot kitchens that slow down service, impact food quality, and push your staff to the edge. Service Your Equipment Before It’s a Problem Now’s the time to inspect and maintain high-impact equipment. Here’s how to prep your kitchen to beat the heat.

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Kitchen Safety Seasonal Menu Food Safety Equipment 221

EATER

NOVEMBER 1, 2024

At one time, these were some of the most coveted jobs in food service, thanks to the chain’s extensive benefit offerings and, in comparison with other chains, what used to be a positive, flexible work environment. But if Starbucks really wants to find its way back into our hearts — and our cup holders — it’s got a lot of work to do.

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Culinary Cues

MAY 22, 2025

How we approach lifes challenges is our choice. For decades I have listened to cooks, service staff, and even restaurant managers complain about the business that provides their weekly paycheck. It feels good for some strange reason.

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