7 Shifts

DECEMBER 13, 2021

Restaurant Workers Say Sanitation Is Important for their Satisfaction. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). It's the main factor behind why restaurant employees quit their jobs, with 34.6%

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

SpotOn

MAY 13, 2024

One-third of tipped restaurant workers report no change in their tips over the last year A majority of tipped workers still expect the standard 15% - 20% tip  Technology is providing a solution for improved guest experience and enabling tipped workers to take home more pay SAN FRANCISCO, Calif.,

Point of Sale 64

Point of Sale 2024 Customer Service Customer Experience 64

Modern Restaurant Management

DECEMBER 22, 2022

Chefs are expressing optimism and anticipate a return to “normal,” according to the 2022 James Beard Foundation Fall Industry Survey. Rising food costs are the number one issue of concern for chefs heading into 2023, according to the survey, with 44 percent of respondents ranking it as their top worry.

Food Supply 189

Food Supply 2023 Fast Casual Fine Dining 189

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. To learn more about the survey’s findings on the impact of restaurant staffing issues, Modern Restaurant Management (MRM) magazine asked Olivier Thierry, CRO of HungerRush.

Customer Experience 167

Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. What surprised you most about the results?

Airlines 203

Airlines Customer Service Hospitality Tourism 203

7 Shifts

OCTOBER 14, 2022

According to a new Pew Research Center survey , the share of Americans who go “cashless” has doubled in the past few years. And the early pandemic inspired generosity from consumers , compensating restaurant workers for the risk of coming in with the danger of coronavirus looming. The (new) rules of tipping in the digital age.

Social Media 359

Social Media Fine Dining 2022 2015 359

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

APRIL 17, 2023

Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. AI-Based Chatbot Restaurant fraud is still one of the main problems of the restaurant industry that can severely impact restaurant profitability.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

JANUARY 24, 2023

Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews. Customers are more likely to give honest reviews to third-party sites than your own site or customer survey forms.

Social Media 197

Social Media SEO Website Management Audits 197

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. Why should it be any different for restaurants and their menus? YES – the menu is that important! Destiny and tradition create expectations that are hard to argue with.

Menu 393

Menu Seasonal Menu Front of House Café 393

Modern Restaurant Management

NOVEMBER 19, 2021

While the past two years have been a challenging time in the restaurant industry, there is a light at the end of the tunnel for restaurant owners. However, restaurant operators are now encountering a new set of challenges. Supply shortages have also resulted in operators having to change their menus on the fly.

Marketing 189

Marketing Loyalty Program Social Media Food Supply 189

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. These are our top tips for measuring it.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

JANUARY 13, 2021

The old nursery rhyme, “Jack be nimble, Jack be quick” could sum up the actions of successful restaurant operators in 2020. And, based on our recent survey of 830 US consumers, it’s likely a good mantra for 2021. A snapshot of the most recent survey results follows, with insights to guide 2021 planning.

2021 195

2021 Fast Casual Consumer Goods Loyalty Program 195

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Buzztime Business

DECEMBER 26, 2023

Why write New Year’s resolutions when you can use these 5 bar and restaurant goals instead? Each resolution includes action items to take, and results you can expect. Resolution #1 – Boost Check Averages It’s the holy grail of bar and restaurant goals: bigger checks. Start by reviewing these 26 upselling phrases.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

SEPTEMBER 20, 2021

Even before the recent COVID surges, new vaccine mandates and other restrictions, the analysts at Revenue Management Solutions advised their restaurant clients that online ordering was here to stay. In fact, in a May 2021 survey of 800 U.S. So how can restaurant operators increase the profitability of online menus?

Menu 197

Menu Mobile Ordering Online Ordering Website Management 197

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. percent to 8.07

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Modern Restaurant Management

JANUARY 12, 2022

The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

MARCH 14, 2022

It’s no secret to anyone involved in the restaurant business – or anyone that’s even stepped foot in one these past couple of years – that the industry is facing a staffing crunch of unprecedented proportions. Further, 79 percent of those surveyed said this would make them feel more valued as an employee.

Loyalty Program 189

Loyalty Program Recruiting 2000 Transportation 189

Modern Restaurant Management

APRIL 30, 2021

In fact, a recent survey showed that 60 percent of Americans would leave a business immediately and be unlikely to return after encountering a dirty restroom. Restaurants that do not provide basic hand hygiene essentials run the same risk. Restaurant Restrooms Post-Pandemic. Implement new cleaning and disinfecting protocols.

Consumer Goods 203

Consumer Goods Sustainability Customer Service Innovation 203

Modern Restaurant Management

JULY 27, 2021

Being family-friendly is a goal for many restaurants and hospitality brands. They discussed their programs and results from a recent consumer survey. They discussed their programs and results from a recent consumer survey. It was apparent in the survey that most were ready to go back to restaurants.

Fast Casual 189

Fast Casual Hotels Hospitality Casual 189

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. Strengthen Customer Retention.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

FEBRUARY 28, 2023

Today, restaurants’ staggering turnover rates are 70 percent higher than all other sectors. What can restaurant owners and managers do to better engage workers and increase retention in the long run? The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. Take a few minutes to Google your brand name and see where you rank in the search results.

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

DECEMBER 27, 2023

restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs.

2024 117

2024 Insurance Recruiting Restaurant Law 117

Modern Restaurant Management

AUGUST 9, 2023

Among these industries, the quick service restaurant (QSR) sector stood at the forefront of this seismic shift. Forced to navigate restaurant closures and a surge in food delivery, QSRs swiftly implemented changes to their online ordering, delivery systems, and in-house experiences.

Technology 167

Technology Customer Experience Online Ordering Communication 167

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. What are examples of how a subscription model can work for restaurants?

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. This influx of new staff is a major stressor in itself. Restaurant managers and corporate leaders know that demand is driven by far more than just consumer spending power.

Management 201

Management Management Hiring Customer Experience 201

Modern Restaurant Management

DECEMBER 28, 2023

For the restaurant industry, renowned for its ability to keep up with trends, adopting AI is inherent. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. But AI powered technologies are not limited to kitchen operations.

2024 123

2024 Dietary Restrictions Customer Experience Customer Service 123

Modern Restaurant Management

AUGUST 5, 2021

How Great Managers Achieve Remarkable Results. " And in the restaurant business, particularly coming out of a pandemic, it can be tough from both sides – enabling the boss to help people feel valued and engaging teams to feel valuable. This adapted from " Manage to Engage. That’s what life at work should be like.

Cash Management 203

Cash Management Employee Relations Food Safety Healthcare 203

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Now is a critical time for restaurants to embrace the contactless, digital tools that earn revenue. Customers benefit from the delicious options just as much as restaurant owners.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. Sometimes they’ve lost track of where they have applied. Make the next step quickly.

Hiring 206

Hiring Email Marketing Communication Customer Service 206

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. On the Road to Recovery. Return to On-Premise.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184