Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

JULY 29, 2020

Food service has changed forever and getting an integrated digital approach to managing all your guidelines and compliance issues, especially across multiple locations, is more crucial than ever. You won’t need to reference external sources if your own standards go above and beyond the requirements.

Front of House 539

Front of House Management Management Franchising 539

7 Shifts

AUGUST 19, 2020

Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

JUNE 30, 2020

It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. In this excerpt, Gaudet describes learning how the new system would improve the work of managers, baristas, and support partners.

Management 453

Management Management Cash Management Beverage 453

Culinary Cues

DECEMBER 16, 2024

Like every other cook, career server, manager and owner, I credit much of my life skills to time spent in houndstooth pants, in extreme heat, wielding razor-sharp knives, attracting a herd of cats on the way home, all while growing and learning about people in a way that might not happen in any other environment.

Employee Relations 412

Employee Relations Presentation Small Business Recruiting 412

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

FEBRUARY 18, 2025

While rewarding at times, it often feels like a never stopping freight train of challenges that only you can overcome. Refer back to Rule #11, "Control Your Controllable Costs." A "claw back" is what we refer to as either non-recurring expenses or owner benefit expenses like paying for your family’s cell bill.

Social Media 432

Social Media Book Back of House Take-out 432

Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Staff Management 1. Hire the Right People and Train Them Well Finding top talent is like casting a winning team.

Management 148

Management Management Seasonal Menu Cash Management 148

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ellesse Piper is the Operations Manager at 7 Leaves Cafe , a QSR franchise with 40+ locations in 4 states.

Hiring 195

Hiring Training Management Management 195

Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. These typically include videos, literature, wall charts and copies of operator manuals that can be an invaluable part of training and daily use of the machines.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

JANUARY 20, 2025

It’s like training a pilot to fly but not teaching them how to fuel the plane or maintain it. Start by asking your distributor sales representative for a usage report covering the past twelve months, often referred to as a “Descending Dollar Usage Report.” They can get off the ground, but staying airborne?

Operations 418

Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” With the right combination of technology and training, you can set your staff up for success in the next phase of COVID-19 dining.

Outdoor 480

Outdoor Dine-in Government Training 480

Modern Restaurant Management

JULY 29, 2021

Ask for References and Experience. Additionally, if you are interested in working with a particular company, you should ask to receive ample references. Training your staff in these techniques can also help if an event like this takes place. Training of Professional Security Guards.

Hiring 531

Hiring License Restaurant Law Customer Experience 531

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

7 Shifts

FEBRUARY 16, 2024

That's why we created free templates to help you manage your restaurant team. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes. It means understanding employee availability and managing employee requests for time off and even last-minute shift changes.

Tip Distribution 397

Tip Distribution Download Reference Training 397

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

DECEMBER 9, 2022

This includes end users, IT, internal managers, and whoever else may have a stake in the change. Refer back to the list you made when planning and stick to the list you know you need. Avoiding Change Management. So, don’t leave change management up to a hope and a prayer. Not Thinking About Training.

Technology 473

Technology Training Take-out 2022 473

Modern Restaurant Management

APRIL 22, 2024

Restaurants often offer deals like “first burger on us” or “refer a friend and you both get $25.” What should restaurant operators/managers look out for to prevent fraud? How can they incorporate fraud prevention into their training processes? more likely to be targeted.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

SEPTEMBER 16, 2020

In 2018, when China stopped accepting plastics and recycling from the US, waste management professionals wondered whether the recycling industry could survive the loss of a major market for America’s commodity scrap. Management commitment to “source separation”—i.e. Staff Training. Source Separation.

Recycling 383

Recycling Waste Workshop Training 383

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role. Up to Date Inventory.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

FEBRUARY 8, 2024

Call the company and ask management to explain how they work and how many restaurants they have cleaned over the years. Ask for references. Experienced Supervisors Every good restaurant owner knows the importance of experienced managers in maintaining the quality of your restaurant. They should be willing to share.

Specials 492

Specials Operations Hiring Front of House 492

Modern Restaurant Management

JUNE 2, 2022

The term table stakes originates from poker and refers to the minimum requirement to be considered a player. They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Choose wisely.

Customer Service 414

Customer Service Social Media Customer Experience Reference 414

Modern Restaurant Management

FEBRUARY 6, 2020

Prevention is better than a cure, and an asset management strategy solution can work wonders for your kitchen. But how do you implement a great asset management strategy? Asset Management Strategy. An asset management strategy should cover: Maintenance. To be productive you need to prepare. Operator Misuse. Plan Smarter.

Catering 402

Catering Equipment Customer Service Small Business 402

Goliath Consulting

JULY 28, 2020

Soft-skills, defined by the Oxford Dictionary as “personal attributes that enable someone to interact effectively and harmoniously with other people”(3), will be more important than ever, and managers with a long-term vision for their restaurant are using this time as an opportunity to build and strengthen their team. Situational Leadership.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. The answer is emphatically – no.

Beverage 520

Beverage Events Food Order Website Management 520

7 Shifts

AUGUST 21, 2024

Keep Restaurant Communication Channels Open When staff can easily access to managers, they will be more likely to bring up problems so that they can be resolved before it’s too late. As a restaurant manager, you may understand your mom’s struggle in a new light. Have a Process for Change Management Restaurants are dynamic businesses.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

AUGUST 16, 2021

A pre-shift meeting is, simply, a meeting that occurs before meal service where the manager gathers the team to go over updates, train them, and get the team excited and motivated for the upcoming shift. They also serve as a place to offer short training sessions for new practices, taste new dishes and connect with them team.

Front of House 397

Front of House Back of House Coaching Customer Service 397

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. For smaller restaurants, it may just be an owner and general manager. We refer to these employees as “51 percenters.”

Social Media 448

Social Media Hiring Website Management Hospitality 448

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? I have thanked that manager (in my heart) countless times for that advice over the years. This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career.

Back of House 474

Back of House Reference Presentation Mobile Ordering 474

Culinary Cues

DECEMBER 11, 2023

Full-service restaurants would later refer to this as a Table d’hote selection. She still worked every day in the restaurant and aside from her duties in the kitchen, managed to visit nearly every guest table throughout service. When I was first introduced to Meta, I was barely 20 years old, and she must have been in her late 70’s.

White Paper 412

White Paper Hospitality Fine Dining Reference 412

Modern Restaurant Management

FEBRUARY 27, 2024

” To learn more about the survey results, Rollison answered questions from Modern Restaurant Management (MRM) magazine. Sometimes online profiles are referred to as the “digital storefront” for a business, and it is health to think of profiles in this way. What should restaurant owners take away from the results?

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Lavu

MAY 2, 2025

Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. This reduces the chance of errors or miscommunication.

Allergens 78

Allergens POS Management Management 78