Modern Restaurant Management

NOVEMBER 20, 2024

Growth and Leadership While the restaurant industry grew by 1.7 Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Here’s a look at some of the key findings so you can reflect on 2024 and prepare for maximum growth in 2025.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

DECEMBER 26, 2024

To counteract this, businesses should invest in training programs that emphasize leadership development and workplace harmony. In 2025, the key to winning will be more than just serving great food—it will be about creating a resilient, forward-thinking operation that is prepared for whatever challenges lie ahead.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

MARCH 18, 2020

In a video message to members of the Union Square Hospitality Group family, CEO Danny Meyer announced company layoffs and called on the industry and goverment to work together to provide enlightened leadership in this time of crisis. If ever there were a time to call on the government to provide enlightened leadership, it is now.

Leadership 399

Leadership 2008 Government Sustainability 399

Modern Restaurant Management

JUNE 11, 2025

Platforms such as TikTok and Instagram serve as powerful marketing tools, particularly when a single video can attract thousands of viewers. That starts with leadership. The key is to evolve in ways that make sense for the people you serve now, not for the trends. Legacy doesn’t need to hold you back.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., I think leaders must focus on helping their employees grow skills beyond preparing and serving food. Allow them to develop leadership skills and show a path to leadership positions. " Retirement has not slowed down Dee Ann Turner at all.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

MARCH 3, 2025

Day in and day out, restaurant employees are on their feet—cooking, serving, bartending, cleaning, and ensuring every guest has a memorable experience, all while often working unusual schedules or long hours. When recognition becomes a natural, consistent part of your workplace, everyone benefits.

Insurance 412

Insurance Healthcare Leadership Small Business 412

Goliath Consulting

FEBRUARY 8, 2025

While their fame provides a strong foundation, its their strategic approach, leadership, and ability to build strong teams that drive their success. He owns several fast-food franchises, including Krispy Kreme and Papa Johns, where he also serves on the board of directors.

Fast Casual 221

Fast Casual Franchise Franchising Sports 221

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221

Restaurant Business

JUNE 6, 2025

She has been the SVP and controller since 2022, but has on multiple occasions served as interim principal financial officer for the company during periods of CFO transition. Meche is an industry veteran, previously serving as chief restaurant officer for sister brands Capriotti’s and Wing Zone after a 30-year career with Papa Johns.

Fast Casual 144

Fast Casual Leadership Franchising Franchise 144

ChowNow

MAY 2, 2025

These platforms often serve as a guests first impression, so make it count with high-quality photos, accurate info, and recent reviews. Burnout or Lack of Leadership The Issue: Trying to do everything yourself or not building a reliable team. When theres poor leadership or unclear direction, even the best staff can feel lost.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195

Restaurant Business

JUNE 6, 2025

She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 144

Fast Casual Leadership 2025 2024 144

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 520

Seasonal Menu Leadership Training Fine Dining 520

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 471

Communication Franchise Franchising Leadership 471

Restaurant Business

JUNE 11, 2025

Wendy’s launched a 100 Days of Savings summerlong promotion, serving up a variety of deals through its app. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 159

Fast Casual Cash Management Retail Leadership 159

Culinary Cues

MARCH 3, 2024

What teams seek to find is leadership in this regard and not the subservient desire to be led. group’s function contrary to common purpose except to add oxygen to their group-serving purpose of discord and animal gratification. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Modern Restaurant Management

MAY 22, 2024

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans.

Front of House 471

Front of House Back of House Leadership Franchising 471

Modern Restaurant Management

JULY 18, 2024

This aspect of restaurant management ensures that operations run smoothly and resources are appropriately allocated and always available to serve. Leadership is not just about managing tasks; it's about inspiring and uplifting those around them.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

DECEMBER 18, 2020

. "Constant changes to rules tested the brand but Tap 42 relied on their leadership and strong culture to rebound and envision an even brighter future. "Human beings want socialization, experiential gatherings and many times this is centered around dining.

Leadership 433

Leadership Magazine Online Ordering Outdoor 433

7 Shifts

NOVEMBER 14, 2024

A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

DECEMBER 22, 2020

Being able to show the prestige and accomplishments of your leadership and forward-thinking cuisine, products, process, and solutions, will build credibility and enhance your application to help distinguish you from other applicants. First Timers Should Hire a Pro. ” In fact, because of the nature of grants (vs.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

MARCH 3, 2025

Further, growth can dilute company culture, so strong leadership and employee engagement are both crucial. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

OCTOBER 11, 2022

With new leadership and Bounteous as a growth partner, Blaze evolved their digital strategy, started communicating using their brand story and segmenting based on customer behaviors and brand interactions. These communications were heavy on discounts and had little brand voice or personality.

Social Media 542

Social Media Email Marketing Customer Experience Communication 542

Modern Restaurant Management

MARCH 1, 2022

By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Solving a problem successfully reinforces the value of learning and helps employees feel productive and engaged.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JUNE 25, 2020

Such a large return can introduce uncertainty, therefore it’s important for your leadership team to serve as a resource and field any employee questions or concerns throughout the process. After a plan is approved, communicate directly and often with employees about the primary information relating to their return.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. The Front Counter Is Now Digital.

Customer Experience 554

Customer Experience Online Ordering Mobile Ordering Customer Service 554

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. That they are to present themselves as ladies and gentlemen, serving ladies and gentlemen (The Ritz Carlton Credo).

Training 442

Training Uniforms Customer Service Leadership 442

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Leaders are there to serve their team. And so there's just not enough training we can do for leadership. And it all comes down to servant leadership. And so that is on us to create a servant leadership culture.

Leadership 370

Leadership Webinar Hiring Training 370

Modern Restaurant Management

DECEMBER 11, 2020

Use this opportunity to position yourself and your brand by contributing leadership pieces, offering quotes and accepting media interviews that allow you to jump in the driver’s seat and position your company in a positive light. No doubt that 2020 has been a busy year for the media with much to report.

Social Media 539

Social Media Consumer Goods Online Ordering Blog 539

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines.

Fast Casual 144

Fast Casual Leadership 2025 2024 144

Restaurant Business

JUNE 11, 2025

Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers.  Alongside the new menu, the chain has developed a new restaurant design that will serve as a blueprint for future openings. 

Fast Casual 130

Fast Casual Front of House Back of House Leadership 130

Modern Restaurant Management

MARCH 13, 2025

In this program there is a lot of attention paid to sustainability, including the ethos that what you choose to cook, serve and eat, can have an impact on the environment and planet. First, the percentage of women in culinary school, and more importantly, the percentage of women in leadership roles in kitchens will continue to grow.

Education 251

Education 2000 Sustainability 2015 251

Modern Restaurant Management

OCTOBER 8, 2024

The culmination of those traits, from empathy and leadership to creativity and problem-solving, gives your culture personality and a unique life of its own, which keeps customers feeling valued and employees engaged—and them all coming back for more. Still, the heartbeat of a thriving restaurant is its people.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

APRIL 13, 2021

Greenberg started his career as a professional speaker and leadership coach. ” In doing so, Greenberg looked at the human element of success—how people think, lead, and serve. Leading is about developing others, and serving is building connections, not just transactional relationships.”

Franchise 450

Franchise Franchising Coaching Leadership 450

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. Today’s innovative tech solutions allow employees to conduct daily tasks quickly and efficiently, so they can move on to their preferred tasks, like interacting with guests and serving delicious meals.

Small Business 546

Small Business Social Media Hiring Leadership 546

Culinary Cues

FEBRUARY 27, 2025

They continue to be a resource for me when I need a boost and hopefully may serve you as well. This is the sign of true leadership. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. Never doubt that a small group of thoughtful, concerned citizens can change the world.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Modern Restaurant Management

JUNE 27, 2024

" The Donatos CEO is retiring in October after 24 years and passing the torch to Kevin King, who has served as President of the brand since 2022. Donatos’ products are also served in 290 non-traditional locations (276 locations with Red Robin, nine sports and entertainment venues, and five REEF Kitchens).

Franchise 251

Franchise Franchising Leadership 2003 251