Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected. What does this mean for restaurants today?

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

APRIL 30, 2021

Today, examine the effects the pandemic has had on the restaurant and food service industry as well as five simple but effective marketing techniques to boost your local business. Restaurants were harder hit than most because many food related businesses weren’t ready to transition to digital services.

Marketing 568

Marketing Food Safety Social Media Small Business 568

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. With a few simple techniques, you can write menu descriptions that sounds natural, highlight your best dishes, and help guests feel confident (and excited) about ordering.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

JULY 19, 2022

Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks. The Impact of Online Ordering. The digital era has had a huge impact on the food and beverage space. So, what changed?

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Ask yourself: Dining Preferences: Do they prioritize health-conscious options, indulgent comfort food, or trendy dishes? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

FEBRUARY 10, 2021

Because testimonials by peers carry a lot of weight in the gluten-free community, published reviews can be a great way to publicize your restaurant—provided, of course, you follow the proper procedures for preparing gluten-free food, as the gluten-free community can be very tough, since even one mistake can have health consequences for them.

Marketing 453

Marketing Social Media Online Ordering Demo 453

Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 19, 2023

If you want to have a successful restaurant, great food is not an option — it is a necessity. Still, great food is not enough. Any restaurant can have great food. Great food with a great concept is a winning combination that will bring diners back again and again. After all, people go to restaurants to eat.

Food 450

Food Customer Experience Social Media Food Order 450

Modern Restaurant Management

JUNE 22, 2020

With six times the engagement of email, text messaging is revolutionizing the marketing strategies of QSR, fast food, and dine-in restaurants. Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters.

Communication 506

Communication Email Marketing Customer Service Reservations 506

Modern Restaurant Management

JULY 29, 2020

For franchises, that means making sure your evaluations and data collection house in order. Food service has changed forever and getting an integrated digital approach to managing all your guidelines and compliance issues, especially across multiple locations, is more crucial than ever. With, you can create cross-sections of your data.

Front of House 540

Front of House Management Management Franchising 540

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Why is fast food fraud on the rise? Is there an idea that this is somewhat of a victimless crime?

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Goliath Consulting

MAY 19, 2020

You may even get client requests you’re not used to, like having to add a food truck or using non-traditional type venues you would have never thought of using (1). Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2).

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Restaurants with large or intricate menus will need to allocate more time to staff training on the ingredients, preparation methods, and food handling procedures.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

EATER

NOVEMBER 21, 2024

In 2017, ophthalmologist Dr. Chris Knobbe published a paper arguing that “harmful vegetable oil,” as well as other processed foods, “are the primary and proximate cause of AMD [age-related macular degeneration].” They also reference the rise of polyunsaturated fats in the American diet over the past 100 years. We must have them.

Advertising 330

Advertising Influencer 2023 2022 330

Culinary Cues

AUGUST 31, 2024

Now, that’s a tall order, but unless a mission can do this than the process of developing it is an exercise in futility. “A TED Talks did it very well with their mission: “Spread Ideas,” and Chipotle with: “Food with Integrity. It will be who you are. [] It must be the reference for your decision making.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc.

Beverage 520

Beverage Events Food Order Website Management 520

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

7 Shifts

OCTOBER 28, 2024

For example, if you run a social media campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Total New Customers refers to how many new customers your restaurant gains during a specific period because of your marketing efforts. Another effective strategy is personalized marketing.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Culinary Cues

DECEMBER 11, 2023

Ah, but the food and conversation were consistently good, plentiful, and in-expensive. Full-service restaurants would later refer to this as a Table d’hote selection. Why do people line up for your food every day?” Looks like you need to order some more”, I said as a way to state the obvious. “No,

White Paper 411

White Paper Hospitality Fine Dining Reference 411

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JULY 14, 2021

We work with top restaurant and food retail brands, like Applebee’s and Chick-fil-A, that are very sophisticated when it comes to using digital, email, mail, and offline out-of-home marketing to drive consumer traffic and sales in their stores. ones with hospitality, restaurant, cooking, etc. experience already).

Recruiting 531

Recruiting Hiring Marketing Advertising 531

Modern Restaurant Management

JULY 29, 2022

Drives market share growth – The fast-food industry is made up of several large competitors and many smaller brands. No matter the size, a brand always wants to gain more market share in order to secure higher profits. Advertising that entertains audiences generates market-share growth over the long term.

Advertising 522

Advertising Take-out Marketing Social Media 522

The Rail

APRIL 30, 2025

One BBC article highlights the words of Scott Magill, owner of WhoCult Coffee + Donuts, (Bridgend, UK), who said, Food is emotional, visual, and shareable exactly what social media thrives on. AI-powered tools have also been utilized in order to analyze customer feedback and engagement metrics, the article highlights.

Marketing 130

Marketing Social Media Online Ordering Waste 130

Culinary Cues

MARCH 3, 2024

In fact, you were probably on the receiving end of this group behavior, sometimes referred to as bullying. Or “See if you can find the cooler expander, we have a larger order coming in.” .” – Webster’s Dictionary Of course, you remember. You were either part of this or feeling left out because you weren’t.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Shortage of workers is one reason.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JUNE 30, 2020

It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. The lean team referred to these decisions as “calling the play. They would remain focused only on that task.

Management 454

Management Management Cash Management Beverage 454

Modern Restaurant Management

DECEMBER 10, 2020

By optimizing their websites, restaurateurs make it easy for patrons find their business online which can lead to more customers dining in and/or ordering online. Restauranteurs are busy with the day-to-day of managing employees, tracking inventory, monitoring food quality and the list goes on. Leveraging Outside Expertise.

Marketing 563

Marketing Social Media SEO Website Management 563

Modern Restaurant Management

JANUARY 7, 2021

It literally refers to the idea of adding videos to your email campaigns. New research into Millenials eating up food videos on YouTube is proof of this. Consequently, it helps viewers to become more knowledgeable about your food. They are looking for a memorable experience and a solid plate of food. Provide Proof.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

Modern Restaurant Management

FEBRUARY 15, 2021

I have talked to purchasing managers who tried to convince me that switching from two to one-percent mozzarella cheese would save me thousands of dollars per month, who could not understand how a drop in the quality of our food would cost me way more than the fifteen-cent per pound savings. Make a standard gross profit on each item.)

Management 450

Management Management Point of Sale Seasonal Menu 450

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. Food and Alcohol Sales Trends.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

MAY 19, 2020

They provide much more than food, they provide nourishment and create communities. Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. In order to ensure a safe dining environment we are requiring advance reservations.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career. I have thanked that manager (in my heart) countless times for that advice over the years.

Back of House 473

Back of House Reference Presentation Mobile Ordering 473

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. It’s a wake-up call for the industry to prioritize digital accuracy as much as the quality of food and service. A restaurant’s online presence is now as crucial as its physical one.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Culinary Cues

APRIL 13, 2022

Centuries ago, nutrition was not a science, but rather the body’s divining rod pointing to specific foods that it required, and a stroke of luck. It is a question that is rarely vocalized, but often considered by cooks and consumers when they make food choices. Each of us, on average, makes over 200 food decisions a day.

Coaching 442

Coaching Reference Food Order Customer Experience 442

Culinary Cues

FEBRUARY 29, 2020

These “innovators” are constantly looking for the next interesting interpretation of food – the restaurant chef who teases them with food preparations that strike a chord, who makes them challenge how they think about food, and puts a smile on their face. That’s what my grandfather would order.”

Fine Dining 520

Fine Dining Café Customer Experience Menu 520