Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Here are their insights. Frances Allen CEO at Checkers & Rally’s. We know we are not alone in navigating the labor crunch restaurants are facing. Knowing this will continue into 2022, we are continuing to focus on implementing technology that will help on-site team members streamline and efficiently perform their work to the best of t

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Sculpture Hospitality

DECEMBER 13, 2021

Over the past year the "Great Resignation" has had a serious impact on the hospitality industry's ability to hire staff members. Restaurants and bars are operating with smaller teams than ever before, with many scaling back their operating hours to give their employees a break. That's because new employees are incredibly difficult to find right now.

Bar 132

Bar Hiring Hospitality Operations 132

Harbor Touch

DECEMBER 12, 2021

Restaurateur sounds like an overtly fancy word, but a restaurateur simply refers to anyone who owns a restaurant. A chef, a retiree, a businessman, or even a celebrity can bear the title. However, just because anybody can own a restaurant doesn’t mean everybody should. It’s not easy to become a successful restaurateur. There’s a saying about deeds forming habits and habits forming character.

Customer Experience 78

Customer Experience Hiring Customer Service Education 78

Culinary Cues

DECEMBER 12, 2021

The trials and tribulations associated with the restaurant business are many – it is not an endeavor for the faint of heart. Finding the right concept, building in the right location, finding, and training the best staff, nurturing the team, and creating a menu that reflects the needs of the guest and the passion of the cook is only the beginning. This is a profession for those with a need to express, but it is also a business with very slim profit margins so oftentimes the artist and the accoun

Restaurant Law 391

Restaurant Law Education Definition Social Media 391

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

7 Shifts

DECEMBER 13, 2021

Executive Summary. Restaurant Workers Say Sanitation Is Important for their Satisfaction. 46.5% of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1 out of 5. Employees aren't satisfied with their current wages. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). 73% of those employees still receive tips.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Sling

DECEMBER 14, 2021

Want to understand your employees better? Want to tailor your motivation tactics to keep everyone working at 100 percent? The answer is simple: learn which types of employees are on your team. No, we’re not talking nationality, age, gender, experience, and the like (that’s more about diversity ). When we refer to “type” in this case, we’re referring to dominant personality traits.

Entertainment 148

Entertainment Innovation Communication Article 148

Cheetah

DECEMBER 14, 2021

Reading Time: 5 minutes. A generation of conscious diners is seeking out vegan treats and plant based desserts. For restaurant operators, shifting to plant-based ‘cash-cows’ not only makes economic sense, but it has never been easier. This winter be sure to have at least two vegan desserts with massive profit margins on the menu to increase ticket sizes and improve your bottom line.

Food Supply 148

Food Supply Seasonal Menu Cash Management Pricing 148

7 Shifts

DECEMBER 15, 2021

Despite your best scheduling efforts , there will always be imperfections, and conflicts will arise. In order to keep scheduling flexible for employees – yet still ensure each shift is fully staffed – your restaurant can offer a shift swap policy. In this article, we'll explain what shift swapping is, outline its pros and cons, and walk through the steps you should take to maintain a fair and effective protocol for shift swapping.

Restaurant Law 370

Restaurant Law Mobile Ordering Technology Communication 370

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. In an increasingly digital world, one mistake can be costly.

Kitchen Safety 199

Kitchen Safety Front of House Food Safety Equipment 199

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Restaurant Clicks

DECEMBER 13, 2021

Fort Greene is one of the most diverse and accessible neighborhoods in Brooklyn, and it sits in the northwestern part of the borough. The area got its name from General Nathanael Greene, who supervised the construction of an American Revolutionary War-era fort in 1776. Fort Greene’s diversity is evident in its cultural history and thriving mix of casual restaurants & entertainment joints.

Seasonal Menu 129

Seasonal Menu Website Management Outdoor Reservations 129

EATER

DECEMBER 16, 2021

Getty Images. The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Buy “One Fair Wage” at Amazon or Bookshop now. In 2013, Saru Jayaraman founded One Fair Wage to put an end to the tipped minimum wage, which, One Fair Wage has found , perpetuates racial and gender disparities in the hospitality industry.

Back of House 139

Back of House Employee Relations Delivery Mobile Ordering 139

7 Shifts

DECEMBER 16, 2021

For restaurant staffing , a lot of talk has been centered around the labor shortage—and who isn't working. But what about the people that have been clocking in throughout the pandemic? How have the types and frequency of shifts changed from 2019 until today? To find out, we analyzed the types of shifts scheduled and time clocking data from over 13,000 restaurant locations in North America and Canada.

Front of House 195

Front of House Back of House 2019 Employee Relations 195

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. As the restaurant industry begins to rebuild itself, restaurants are now confronted with supply chain shortages as well as a labor shortage. These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings.

Management 186

Management Management Seasonal Menu Customer Experience 186

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Clicks

DECEMBER 11, 2021

Prospect Heights is one of the smallest neighborhoods in Brooklyn, but it’s got a big style all its own. The neighborhood has a long and rich history of cultural diversity, and in recent years has experienced an influx of new bars, restaurants, and retail shops. Where should you go if you want a beer, cocktail, or glass of wine in Prospect Heights?

Bar 122

Bar Seasonal Menu Front of House Online Ordering 122

Sculpture Hospitality

DECEMBER 16, 2021

After the past two years of lockdowns and restrictions on the hospitality industry, pent-up consumer demand means it should be a booming time for restaurants and bars.

Bar 115

Bar Hospitality Management Management 115

EATER

DECEMBER 13, 2021

Shutterstock/Eater. Things have changed a lot — here is how Eater editors navigate everything from choosing a restaurant to interacting with staff right now Thanks to vaccines and reopenings, U.S. diners have been able to return to restaurants in full force after the previous year of shutdowns. But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more option

Outdoor 110

Outdoor Reservations Front of House Dine-in 110

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge.

2022 186

2022 Hospitality Loyalty Program Point of Sale 186

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

Restaurant Clicks

DECEMBER 16, 2021

Surrounded by the stark yet beautiful scenery of the Arizona-Sonora desert, Tucson’s climate, topography, and proximity to Mexico make it an interesting cultural and historical city with an old Wild West feel. As Arizona’s second-largest city, Tucson has plenty of museums, theme parks, national parks, and landmarks to summon its Wild West past, but it also has plenty of urban appeal.

Fast Casual 128

Fast Casual Online Ordering Café Outdoor 128

The Restaurant Times

DECEMBER 17, 2021

Cafes and coffee shops across the world are discovering the power of social media. Since coffee shops need the in-person presence of customers to increase sales, they must develop a strong online presence to woo people and keep them coming back! Did you know that 50% of the United States population drink espresso, cappuccino, latte, or iced/cold coffees regularly?

Social Media 98

Social Media Loyalty Program Merchandise Point of Sale 98

EATER

DECEMBER 14, 2021

Supply chain disruptions were a theme of 2021, but thanks to viral recipes, some ingredients were hit especially hard I learned a hard lesson on a recent trip to my local Asian supermarket, Tan A. There, in a refrigerated display between the puffed tofu and quail eggs, gaped a hole where the Kewpie mayo would usually be found. Where were my beloved plastic-wrapped bottles with the eponymous little cherub?

Food 109

Food Food Supply Point of Sale Food Safety 109

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Personalized. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions.

Loyalty Program 185

Loyalty Program Customer Experience Mobile Ordering Customer Service 185

Advertiser: Paycor

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

Recruiting

Restaurant Clicks

DECEMBER 15, 2021

A beautiful and scenic city, Colorado Springs – also referred to as Little London – provides an exquisite backdrop to any vacation or local activity. Surrounded by nature and various wildlife, the city is a place many choose to go back to time and time again. One thing that is at the top of everyone’s agenda when in Colorado Springs, whether as a local or a visitor on vacation, is where the top places to eat are located and what they serve.

Back of House 112

Back of House Reservations Front of House Website Management 112

Foodable

DECEMBER 14, 2021

Listen to "BRANDED FROM THE ROAD AT RLC" on Spreaker. In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road at the Restaurant Leadership Conference in Arizona. Schatzberg and Frischling chat with Steve Heeley, chief executive officer at Pokéworks, Dirk Izzo, president and general manager at NCR Hospitality, Sterling Douglass, co-founder and chief executive officer at Chowly,Inc., and Alan Hickey, co-

Guest Recovery 79

Guest Recovery Leadership Franchise Franchising 79

EATER

DECEMBER 13, 2021

Shutterstock. QR code menus gained popularity during the pandemic. Now, operators must decide whether the tradeoffs are worth it. I keep forgetting. I’ll sit down to dinner and wait for a server to come by, and after a time I’ll start to crane my neck out and make eye contact. I am one of those people who will bend over backward to forgive what is generally considered “bad service,” because service work is exhausting and frantic and I know I have the privilege of even being served.

Fast Casual 103

Fast Casual Customer Service Reservations Fine Dining 103

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Here are their insights. Frances Allen CEO at Checkers & Rally’s. Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-del

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Advertiser: Paycor

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

Management