Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Culinary Cues

FEBRUARY 5, 2025

Customers are becoming more discerning about value and anxious about the price of a meal (from quick service to fine dining). The restaurant has been, is, and hopefully will remain a special place for gathering, celebrating, relaxing, learning about, and enjoying the work of the chef and mixologist.

Fine Dining 242

Fine Dining Food Supply Customer Service Recruiting 242

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Wara can be found in the north and north-central areas of Nigeria, the latter of which is the region veteran chef Ayo Balogun hails from. It’s important.”

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Music Drives Dining Performance Music is the invisible host. Yet, many restaurants either throw on a random playlist or forget music altogether, missing a crucial opportunity to elevate the dining experience.

License 251

License Fine Dining Customer Experience Dine-in 251

Culinary Cues

JANUARY 26, 2025

If you enjoy dining out, its time you gave some thought to what it takes to prepare and serve those items that give you pleasure on the plate. They can work with special permission but alas, sometimes they are simply paid under the table. It seems to me, that the realities of this challenge are not given sufficient airtime.

Food 446

Food Hotels Fine Dining Agriculture 446

Modern Restaurant Management

JUNE 25, 2025

While it’s certainly possible to work with an agent who’s either a friend or family member, it may be advisable to look for an agent who has specialized knowledge in the food service industry and the unique risks and challenges that come with it. What Carriers Do You Represent that Specialize in the Food-Service Industry?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Culinary Cues

FEBRUARY 18, 2025

It will stand out as truly special. The cheese is from a local artisan maybe even a rich bleu or 5-year aged cheddar something that is truly special and all you. In business, those choices can lead to success or failure, prominence of subservience, profit or loss. Is that what you believe? Is that how you want to be perceived?

Fine Dining 238

Fine Dining Small Business Customer Experience Equipment 238

EATER

MARCH 27, 2025

population that dined out at least once in the past month, hoping to better understand how Americans are approaching dining out in this new era. The Vox Media Insights and Research team surveyed over 2,000 U.S. adults in February 2025 representing the U.S.

Social Media 222

Social Media Fine Dining Online Ordering Dine-in 222

ChowNow

JUNE 6, 2025

Maybe you’re running a second-generation Italian restaurant, staying true to your family recipes, or maybe after years of working in fine dining, you opened a spot that felt more true to you. A casual neighborhood spot will use different language than a fine-dining restaurant trying to earn a Michelin star.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Be In Charge of Your Own Marketing.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

MARCH 7, 2025

Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests. Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

NOVEMBER 1, 2022

When dining out, more than half of consumers are watching their pennies and selecting cheaper items on the menu or cutting out desserts and/or appetizers to save on the bill. “As Americans are cutting back on their dining experiences, restaurants must be more proactive in getting customers in the door,” added Fink.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

JANUARY 15, 2021

Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. Fine-dining restaurants are often famous for their chef’s signature dishes. I f your restaurant is open for dine-in services, then you can lure your loyal customers using promotional offers.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Culinary Cues

APRIL 14, 2025

Connections give a dish special value, added importance, and character that goes beyond flavor and visual appeal. The dish was elevated to an entirely different level as the guest became the most important person in the dining room during the process. As examples, any restaurant can, and so many do, offer Caesar Salad as a menu staple.

Fine Dining 339

Fine Dining Seasonal Menu Travel Presentation 339

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. If allowable by law, run gas to the area to fuel heaters.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

OCTOBER 28, 2024

For dining establishments that rely on in-person traffic, a simple way to track new customers is by asking them directly when they place an order or through digital receipts that prompt a brief survey. Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 474

Fine Dining Customer Experience Events Seasonal Menu 474

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

OCTOBER 7, 2024

More interesting for the dining public on this issue is how restaurants will rely more on premade products in 2025, which have almost zero waste and will help lower labor costs (fewer employees needed to make the products from scratch). History will show that COVID was the line of demarcation for the hospitality industry in the 21st century.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

AUGUST 16, 2021

We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

MARCH 25, 2024

Blake Aguillard and Trey Smith started with $30,000 and no outside investors when they opened Saint-Germain in New Orleans' Bywater neighborhood in 2018. The duo transfomed a dilapidated cottage themselves entirely by hand into an intimate 12-seat restaurant that has received numerous accolades. It did in multiple ways. Zero debt is zero risk.

Fine Dining 221

Fine Dining Seating Restaurant Law Small Business 221

Culinary Cues

JANUARY 20, 2024

It is important to always keep in mind that dining out is still a luxury, even though more and more families have built it into their lifestyle. Whether a quick service restaurant, family dining, food truck, or white tablecloth fine dining operation – there will always be some level of price sensitivity.

Fine Dining 449

Fine Dining Food Truck Back of House Pricing 449

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

DECEMBER 28, 2021

There is something very special about working in a professional kitchen, something that is hard to explain unless you are there. The aroma of a simmering veal stock, pans of bacon being pulled from the oven, fresh coffee brewing and pastries hot from the bake shop meld together like a cacophony of sound produced by a finely tuned orchestra.

Kitchen Safety 473

Kitchen Safety Front of House Fine Dining Back of House 473

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. “In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square.

Marketing 221

Marketing Loyalty Program 2024 2025 221

7 Shifts

NOVEMBER 25, 2024

There will *always *be something your staff can do to enhance a patron’s dining experience. As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MARCH 30, 2020

As a result, many restaurants have been forced to lay off all or some of their dining room staff. No longer does a customer have to worry about catching the coronavirus from a member of the dining room staff who isn’t aware they’re carrying the virus. They are operating with skeleton crews.

Fine Dining 478

Fine Dining Customer Service Food Safety Customer Experience 478

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JULY 10, 2024

” “These plates will look great in my home” One of our fine dining restaurants — whose check average is well over $100 per guest — has show plates that are on the table when the guest arrives, and each plate costs $100. A few months ago, a guest put two of the plates in her purse because she liked them.

Back of House 491

Back of House Fine Dining Take-out Social Media 491

Modern Restaurant Management

SEPTEMBER 26, 2024

There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences. He knew that through a differentiated experience, his restaurant would occupy a special place in the hearts and minds of his guests. And work they did.

Fine Dining 409

Fine Dining Customer Experience Customer Service 2010 409

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded. Whats the food in Sri Lanka like?

Hotels 260

Hotels Seasonal Menu Back of House Small Business 260

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Fine-tuning every touch point a customer has with your restaurant will elevate their experience from: Yeah, I liked it to I want to go there twice a week.

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

FEBRUARY 12, 2025

A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Adopt In-House Technology to Improve Service and Reduce Errors. Consider Expanding Delivery Options in Your Market.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

Modern Restaurant Management

FEBRUARY 7, 2023

Running a successful, finely-tuned takeout operation is a complex and challenging endeavor no longer relegated to businesses basing their models primarily on delivery sales. The “Ding!” While perhaps a consistent feature of your daily business, they are not your employees.

Delivery 492

Delivery Front of House Back of House Fine Dining 492